Destinations Magazine - July/August 2014 - 19

"We have customers call us knowing
Scott Riccio
we're sold out and
ask us to broker
their trips with other providers. They say, 'We need
to know you're managing things.'
They know we understand their needs, and
they only have to make one phone call. We
take care of our regulars. We're where we
are today because of them. If you're there
for your customers and deliver, it's a recipe
for success."
For Riccio, delivering also means
adding the latest amenities and safetyrelated technologies that customers now
expect-on-board Wi-Fi, DVD players,
110-volt outlets, satellite radio and TV,
and GPS-based monitoring and tracking.
"The more you can offer, the better off
you are," he says. For example, many of his
coaches give his passengers more legroom.

"When I told the athletic director at Bowdoin
College we were adding
110-volt outlets to buses
his teams use, he was ecstatic," Riccio recalls.
All his vehicles have GPS so they
can be tracked and send engine, tire, and
transmission alerts. "Safety is priority
No. 1," says Riccio. It's a sign of the times
that many potential customers now
want his Department of Transportation
Compliance, Safety, and Accountability
(CSA) score before they even decide to
call for a price quote.
They also want to know what his
company does besides transport people.
It's a plus that his company gives to local
charities. "We're getting it right, from the
initial quote to our follow-up after the
trip, and that's why people continue to do
business with us." -David Widner

Calvert Marine Museum, Solomons

NorthEast caters extensively to adults
as well, with regional airport, convention, and cruise-ship shuttles; casino and
ski-resort trips; senior-citizen tours; and
transportation for two minor league pro
sports teams.
Before founding his company in 1999,
Riccio worked as a driver and director of
sales and marketing for a Maine operator.
He left that company after it was bought
out and was then recruited to launch
NorthEast by past customers, who provided the financial support. His company,
winner of the Green Operator Award
in 2013, now operates 19 charter/tour
vehicles (47- and 56-passenger coaches),
plus mini-buses and mini-vans and 55
school buses.
"Our strength has been honesty and
quality," says Riccio. "More than 80 percent of our customers book with us again.
To us, that's huge.

A

visit to Maryland means more than satisfying your
group's appetite for incredible seafood, visiting landmarks
and lighthouses or exploring our amazing waterfront.
It means getting to do all of that and more-all in one
delightful state. To plan an exciting group getaway
with itineraries and other trip suggestions, check out
VISITMARYLAND.ORG/GROUPS | 800-543-9319
VisitMaryland.org/groups.
Martin O'Malley, Governor

JULY-AUGUST 2014

\ DESTINATIONS 19


http://www.VisitMaryland.org http://www.VISITMARYLAND.ORG/GROUPS http://www.VisitMaryland.org/groups

Destinations Magazine - July/August 2014

Table of Contents for the Digital Edition of Destinations Magazine - July/August 2014

Contents
Destinations Magazine - July/August 2014 - BB1
Destinations Magazine - July/August 2014 - BB2
Destinations Magazine - July/August 2014 - Cover1
Destinations Magazine - July/August 2014 - Cover2
Destinations Magazine - July/August 2014 - 1
Destinations Magazine - July/August 2014 - 2
Destinations Magazine - July/August 2014 - 3
Destinations Magazine - July/August 2014 - Contents
Destinations Magazine - July/August 2014 - 5
Destinations Magazine - July/August 2014 - 6
Destinations Magazine - July/August 2014 - 7
Destinations Magazine - July/August 2014 - 8
Destinations Magazine - July/August 2014 - 9
Destinations Magazine - July/August 2014 - 10
Destinations Magazine - July/August 2014 - 11
Destinations Magazine - July/August 2014 - 12
Destinations Magazine - July/August 2014 - 13
Destinations Magazine - July/August 2014 - 14
Destinations Magazine - July/August 2014 - 15
Destinations Magazine - July/August 2014 - 16
Destinations Magazine - July/August 2014 - 17
Destinations Magazine - July/August 2014 - 18
Destinations Magazine - July/August 2014 - 19
Destinations Magazine - July/August 2014 - 20
Destinations Magazine - July/August 2014 - 21
Destinations Magazine - July/August 2014 - 22
Destinations Magazine - July/August 2014 - 23
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Destinations Magazine - July/August 2014 - 25
Destinations Magazine - July/August 2014 - 26
Destinations Magazine - July/August 2014 - 27
Destinations Magazine - July/August 2014 - 28
Destinations Magazine - July/August 2014 - 29
Destinations Magazine - July/August 2014 - 30
Destinations Magazine - July/August 2014 - 31
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Destinations Magazine - July/August 2014 - 33
Destinations Magazine - July/August 2014 - 34
Destinations Magazine - July/August 2014 - 35
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Destinations Magazine - July/August 2014 - 37
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Destinations Magazine - July/August 2014 - Cover3
Destinations Magazine - July/August 2014 - Cover4
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