Destinations Magazine - November/December 2015 - 6


On the
Road
Doing Business with Friends

The bonds of affection bring success to business and happiness to life

M

any of you say that the uniqueness
of the group travel industry is that
friends come together to do business
together. We may not have begun as
friends, but the common bonds of
working in the same field, serving the
same customers, and developing trust create friendships
that make it easy to work together. Indeed, it is a story I
hear often: friends doing business with friends.
An AbA operator member recently told me about a
tour she put together on 24 hours' notice. The group
knew where it wanted to go. everything was set, except
the person in charge hadn't made all the arrangements,
thinking someone else was doing it. No transportation.
No hotel rooms. No tickets. Nothing. And this was during
a busy time of year.
The operator called on a multitude of
contacts and put the trip together quickly and
flawlessly. How? because she was working
with friends.
I often hear the same story from motorcoach
operators. When a coach has a mechanical
issue midtrip, the operators feel comfortable picking
up the phone and calling a fellow member because they
know there is a bond among colleagues in the same
business. They know they will be treated as a friend.
A friend I was fortunate to meet early in my career
at AbA was Jim Santini, the longtime lobbyist and
political strategist for the National Tour Association
and many other organizations, including national park
communities and Native American tribes.
As a four-term Nevada congressman, lawyer, and
former judge, Jim was smart, wise, caring, and collaborative, and had a personality that let you immediately
connect with him. He had a keen sense of politics
and people. better yet, his optimism shepherded him
through legislative challenges and life itself.
Jim and I met for toast or bagels and coffee (or "bS
and bagels," as Jim would call it) in his Alexandria,
va., office. We talked about what we could do together

6

destinations

/ November-December 2015

to help both of our associations succeed. When we
made office visits together on capitol Hill, I always
enjoyed riding with Jim because, before 9/11 as a former
congressman, he could pull up to the capitol's back
steps, park, and walk right in.
It seemed that people all over Washington knew Jim
Santini and responded to him as I did. everyone was
immediately drawn to him.
No personal or association politics got in the way
of our relationship. even though some might say we
worked for competing associations, when we were
together it was all about what we could achieve working
as partners and friends, not to mention solving all the
world's problems. To be sure, we did have our differences.
I liked my bread lightly toasted; he liked his burnt.

There is a bond among colleagues
in the same business. They know they
will be treated as a friend.
even former Senate minority Leader Harry reid,
who won his seat in a race against Jim, said, "When that
race was over, it was over. I knew Jim before he and I
became opponents. We worked together on many different projects. We never had a cross word to this day."
That's the way Jim always was: a friend, a wonderful
family man, and a mentor.
Jim Santini passed away Sept. 22, 2015. Godspeed,
my friend. We will miss you.
Sincerely,

PeTer J. PANTuSo, cTIS
President and ceo



Table of Contents for the Digital Edition of Destinations Magazine - November/December 2015

Contents
Destinations Magazine - November/December 2015 - BB1
Destinations Magazine - November/December 2015 - BB2
Destinations Magazine - November/December 2015 - Cover1
Destinations Magazine - November/December 2015 - Cover2
Destinations Magazine - November/December 2015 - 1
Destinations Magazine - November/December 2015 - 2
Destinations Magazine - November/December 2015 - Contents
Destinations Magazine - November/December 2015 - 4
Destinations Magazine - November/December 2015 - 5
Destinations Magazine - November/December 2015 - 6
Destinations Magazine - November/December 2015 - 7
Destinations Magazine - November/December 2015 - 8
Destinations Magazine - November/December 2015 - 9
Destinations Magazine - November/December 2015 - 10
Destinations Magazine - November/December 2015 - 11
Destinations Magazine - November/December 2015 - 12
Destinations Magazine - November/December 2015 - 13
Destinations Magazine - November/December 2015 - 14
Destinations Magazine - November/December 2015 - 15
Destinations Magazine - November/December 2015 - 16
Destinations Magazine - November/December 2015 - 17
Destinations Magazine - November/December 2015 - 18
Destinations Magazine - November/December 2015 - 19
Destinations Magazine - November/December 2015 - 20
Destinations Magazine - November/December 2015 - 21
Destinations Magazine - November/December 2015 - 22
Destinations Magazine - November/December 2015 - 23
Destinations Magazine - November/December 2015 - 24
Destinations Magazine - November/December 2015 - 25
Destinations Magazine - November/December 2015 - 26
Destinations Magazine - November/December 2015 - 27
Destinations Magazine - November/December 2015 - 28
Destinations Magazine - November/December 2015 - 29
Destinations Magazine - November/December 2015 - 30
Destinations Magazine - November/December 2015 - 31
Destinations Magazine - November/December 2015 - 32
Destinations Magazine - November/December 2015 - 33
Destinations Magazine - November/December 2015 - 34
Destinations Magazine - November/December 2015 - 35
Destinations Magazine - November/December 2015 - 36
Destinations Magazine - November/December 2015 - 37
Destinations Magazine - November/December 2015 - 38
Destinations Magazine - November/December 2015 - 39
Destinations Magazine - November/December 2015 - 40
Destinations Magazine - November/December 2015 - 41
Destinations Magazine - November/December 2015 - 42
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Destinations Magazine - November/December 2015 - Cover3
Destinations Magazine - November/December 2015 - Cover4
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