Pulse - September 2021 - 16
" They tell me they just don't have any clue.
They don't know how to do things sometimes.
But in the managers groups, you can
ask people questions about things like this.
" Information that many managers
wouldn't know and wouldn't know how
to get is why I think managers groups are
so priceless. Practice owners should send
their managers to one of the local managers
groups because they will learn what
they don't know - and there's so much you
don't know. "
The state does make efforts to disseminate
this kind of information, she said. For
example, the California Department of
Public Health puts all its rules on its website.
" But if you don't know about the website
that doesn't help you. I can be honest
and say I never paid attention at all to that
website until last year.
" You might see on the news stories
about certain changes that give you the
consumer perception, not the business perception.
If you didn't know to check CalOSHA,
which regulates businesses and what
employees can do, you wouldn't know how
the changes would affect your practice. And
it's also true that sometimes CalOSHA tells
you things a little differently than Public
Health does, " Melissa said.
" Some practice owners don't want their
managers to talk to managers at other hospitals.
Our managers groups have existed
for 13 and 10 years and we don't have that.
We don't have competitors in our groups.
When we get together we're just helping
everyone. " We collaborate a lot and share
information. We're not asking each other
trade secrets and those kinds of things. Our
Southern California groups are not focusing
" We have camaraderie and networking,
sharing and giving advice. "
Leslie Boudreau is a member of both
Orange County groups. " We have a Facebook
group, where it's a safe place to say,
'Hey, this is going on in my practice, anybody
got any ideas?' Or: 'I want a new
phone system. What are you doing?' It's
where you find your XYZ stuff. It's a great
resource and somebody somewhere in the
group will have the answer for you.
" We also have a communication tool.
It's app based or email based and the
same kind of thing: you can ask a question
and somebody's going to point you
in the right direction. "
Andrea and Melissa:
Though Their Firms
Andrea Crabtree and Melissa Tompkins have much in common. Both are
former practice managers who now have thriving veterinary consulting
businesses. While they are technically business rivals, they work together
in Orange County manager groups and have the same goals.
" We're best friends, " Andrea said. " We
went through the ranks at the same time
and we went through our management
journey together. We studied together,
took a class together, flew together and
tested together. And, most importantly,
passed the CVPM together! "
Melissa, citing a long and rewarding
friendship with Andrea, agreed. " We talk
a lot. I call her to get her advice. She and
I are partners with the North Orange
County managers group. She's my co-creator.
We are partners but we both have our
" We think in a similar way, too, really
wanting to build up managers and we
want to help the field. We also want to
help practice owners have a better worklife
balance and spend more time with
their families by having reliable, strong
practice managers. "
Andrea was a practice manager from
2004 to 2016, when she started FurPaws
Consulting. Melissa began her firm, South
Coast Veterinary Solutions, in 2018 after
working 16 years as a practice manager.
Andrea holds a bachelor's degree in animal
science from Cal Poly Pomona and
always had considered attending veterinary
school. But she was a single mother who
had to work to get through school. She
earned her undergraduate degree in 2004
after a 10-year journey.
" I had no interest in accumulating hundreds
of thousands of dollars in debt going
to [vet] school, " she said. " That was not
feasible at that time. And I realized that my
Pulse - September 2021
Table of Contents for the Digital Edition of Pulse - September 2021
Pulse - September 2021
Chapter Meetings & Calendar
How Veterinary Managers’ Jobs Differ
UC Davis Update
Tools for Success
Digital Photography for Veterinarians
From the SCVMA Office
Pulse - September 2021 - Pulse - September 2021
Pulse - September 2021 - Cover2
Pulse - September 2021 - 1
Pulse - September 2021 - 2
Pulse - September 2021 - Chapter Meetings & Calendar
Pulse - September 2021 - President’s Perspective
Pulse - September 2021 - Pulsepoints
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Pulse - September 2021 - 7
Pulse - September 2021 - 8
Pulse - September 2021 - 9
Pulse - September 2021 - 10
Pulse - September 2021 - SCVMA Profile
Pulse - September 2021 - How Veterinary Managers’ Jobs Differ
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Pulse - September 2021 - 14
Pulse - September 2021 - 15
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Pulse - September 2021 - Practical Pathology
Pulse - September 2021 - Medical Leeway
Pulse - September 2021 - UC Davis Update
Pulse - September 2021 - Tools for Success
Pulse - September 2021 - 28
Pulse - September 2021 - Angel Fund
Pulse - September 2021 - Dear Tabby
Pulse - September 2021 - The RVT
Pulse - September 2021 - Industry Insights
Pulse - September 2021 - Quick Reference
Pulse - September 2021 - AVMA Diplomates
Pulse - September 2021 - Digital Photography for Veterinarians
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Pulse - September 2021 - 37
Pulse - September 2021 - 38
Pulse - September 2021 - Resources
Pulse - September 2021 - 40
Pulse - September 2021 - Disease Table
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Pulse - September 2021 - From the SCVMA Office
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