Pulse - September 2021 - 21

Here's How Five Staff Members
Moved into Management Jobs
Here are the stories of five practice managers and how they got their jobs. Four are RVTs or have
worked as RVTs. All have a strong interest in the business side of veterinary medicine.
Jessica Speas has worked at her
father's practice, Crescenta Canada
Pet Hospital in La Crescenta, for
nearly 20 years.
" I worked Saturday mornings growing
up, " she said. " I was around for that
total-bonkers-busy four hours for a number
of years. Then I transitioned into helping
out with different projects and doing
some light bookkeeping and helping my
dad out on some of the business stuff. He
was trying to do the business side and be a
full-time practitioner but he had a few too
many things to do. I started helping him
and it snowballed into a full-time management
job. "
She has been a practice manager and the
hospital administrator since 2005.
" I was lucky to see how the practice
ran and I also had really good insight into
how my dad wanted it to run. In some of
those early years, it was more figuring out
how we wanted it to be. It was just kind
of chaos and we knew it had to be better.
We were able to form a really good working
partnership. My dad then could focus
on the medicine and I took on the management
stuff.
" We came together often and shared our
thoughts and it was really fun. It still is. "
She said that every day is different. Some
days I can have a really intense, seriousbusiness-focused
day where I'm stuck in
my office and doing nothing but juggling
important tasks and taking care of things.
The next day it can be a really light admin
day and I could be on the floor with the
team doing silly kinds of projects.
Max Mendez has served as Nordhoff
Veterinary Hospital's practice
manager for 10 years - a decade in
which he never took a vacation.
I'm a Type A person and a workaholic, " he
said. But he paid a price: an illness he attributed
to overwork. He worked from home for
a time before returning to the practice but is
considering making changes in his life.
PULSE
SEPTEMBER 2021
" It ebbs and flows. That's the best part.
There are days when I'm a juggler and
putting out fires but those are fewer and
fewer. I have a really awesome team so I
get to pull back a little from some of the
oversight and do things like exploring new
technologies, working on team development
or the direction we want to take
the practice. So many parts to this job are
really fun. "
Jessica said that the practice has " developed
a value as a workplace family. That's
unique to our business because we are
family owned. I think that value comes
through in a lot of what we do. "
She said that the practice hires people
" who align with our values. And we focus
on keeping the workplace fun, upbeat and
playful when we can. There wasn't a lot of
fun during the worst days of the pandemic
so whatever I could do to bring that to the
workplace I did. "
The practice celebrates employee birthdays.
It also has team lunches and weekly
parking lot yoga after work. " We want to
do anything we can to have fun as a team
and celebrate the good. "
The practice was recently certified as a
great place to work by the Great Place to
Work organization.
Jessica was certified as a practice manager
in 2010 and is a member of the board
of directors of VHMA. She currently
serves the organization as vice president
and expects to become president this fall.
She has participated in local managers
groups but is not as active as she is in the
national organization.
" I threw myself into my work. I was
going too fast and too hard and trying to
do too many things. Family things came up
and I was unwilling to let go and step away
from work, " Max said.
" Outside work, I didn't have much to do
besides video games but I loved the lifestyle.
That's changing now. My wife and I
have a baby on the way. I would like to go
con gtinued
21

Pulse - September 2021

Table of Contents for the Digital Edition of Pulse - September 2021

Pulse - September 2021
Chapter Meetings & Calendar
President’s Perspective
Pulsepoints
SCVMA Profile
How Veterinary Managers’ Jobs Differ
Practical Pathology
Medical Leeway
UC Davis Update
Tools for Success
Angel Fund
Dear Tabby
The RVT
Industry Insights
Quick Reference
AVMA Diplomates
Digital Photography for Veterinarians
Resources
Disease Table
From the SCVMA Office
Pulse - September 2021 - Pulse - September 2021
Pulse - September 2021 - Cover2
Pulse - September 2021 - 1
Pulse - September 2021 - 2
Pulse - September 2021 - Chapter Meetings & Calendar
Pulse - September 2021 - President’s Perspective
Pulse - September 2021 - Pulsepoints
Pulse - September 2021 - 6
Pulse - September 2021 - 7
Pulse - September 2021 - 8
Pulse - September 2021 - 9
Pulse - September 2021 - 10
Pulse - September 2021 - SCVMA Profile
Pulse - September 2021 - How Veterinary Managers’ Jobs Differ
Pulse - September 2021 - 13
Pulse - September 2021 - 14
Pulse - September 2021 - 15
Pulse - September 2021 - 16
Pulse - September 2021 - 17
Pulse - September 2021 - 18
Pulse - September 2021 - 19
Pulse - September 2021 - 20
Pulse - September 2021 - 21
Pulse - September 2021 - 22
Pulse - September 2021 - 23
Pulse - September 2021 - Practical Pathology
Pulse - September 2021 - Medical Leeway
Pulse - September 2021 - UC Davis Update
Pulse - September 2021 - Tools for Success
Pulse - September 2021 - 28
Pulse - September 2021 - Angel Fund
Pulse - September 2021 - Dear Tabby
Pulse - September 2021 - The RVT
Pulse - September 2021 - Industry Insights
Pulse - September 2021 - Quick Reference
Pulse - September 2021 - AVMA Diplomates
Pulse - September 2021 - Digital Photography for Veterinarians
Pulse - September 2021 - 36
Pulse - September 2021 - 37
Pulse - September 2021 - 38
Pulse - September 2021 - Resources
Pulse - September 2021 - 40
Pulse - September 2021 - Disease Table
Pulse - September 2021 - 42
Pulse - September 2021 - 43
Pulse - September 2021 - 44
Pulse - September 2021 - 45
Pulse - September 2021 - 46
Pulse - September 2021 - 47
Pulse - September 2021 - 48
Pulse - September 2021 - 49
Pulse - September 2021 - 50
Pulse - September 2021 - 51
Pulse - September 2021 - 52
Pulse - September 2021 - 53
Pulse - September 2021 - 54
Pulse - September 2021 - 55
Pulse - September 2021 - 56
Pulse - September 2021 - 57
Pulse - September 2021 - 58
Pulse - September 2021 - 59
Pulse - September 2021 - From the SCVMA Office
Pulse - September 2021 - Cover3
Pulse - September 2021 - Cover4
https://www.nxtbook.com/nxtbooks/scvma/pulse_202111
https://www.nxtbook.com/nxtbooks/scvma/pulse_202110
https://www.nxtbook.com/nxtbooks/scvma/pulse_202109
https://www.nxtbook.com/nxtbooks/scvma/pulse_202108
https://www.nxtbook.com/nxtbooks/scvma/pulse_202107
https://www.nxtbook.com/nxtbooks/scvma/pulse_202106
https://www.nxtbook.com/nxtbooks/scvma/scvma/pulse_202105
https://www.nxtbook.com/nxtbooks/scvma/pulse_202104
https://www.nxtbook.com/nxtbooks/scvma/pulse_202103
https://www.nxtbook.com/nxtbooks/scvma/pulse_202102
https://www.nxtbook.com/nxtbooks/scvma/pulse_202101
https://www.nxtbook.com/nxtbooks/scvma/pulse_202012
https://www.nxtbook.com/nxtbooks/scvma/pulse_202011
https://www.nxtbook.com/nxtbooks/scvma/pulse_202010
https://www.nxtbook.com/nxtbooks/scvma/pulse_202009
https://www.nxtbook.com/nxtbooks/scvma/pulse_202008
https://www.nxtbook.com/nxtbooks/scvma/pulse_202007
https://www.nxtbook.com/nxtbooks/scvma/pulse_202006
https://www.nxtbook.com/nxtbooks/scvma/pulse_202005
https://www.nxtbook.com/nxtbooks/scvma/pulse_202004
https://www.nxtbook.com/nxtbooks/scvma/pulse_202003
https://www.nxtbook.com/nxtbooks/scvma/pulse_202002
https://www.nxtbook.com/nxtbooks/scvma/pulse_202001
https://www.nxtbook.com/nxtbooks/scvma/pulse_201912
https://www.nxtbook.com/nxtbooks/scvma/pulse_201911
https://www.nxtbook.com/nxtbooks/scvma/pulse_201910
https://www.nxtbook.com/nxtbooks/scvma/pulse_201909
https://www.nxtbook.com/nxtbooks/scvma/pulse_201908
https://www.nxtbook.com/nxtbooks/scvma/pulse_201907
https://www.nxtbook.com/nxtbooks/scvma/pulse_201906
https://www.nxtbook.com/nxtbooks/scvma/pulse_201905
https://www.nxtbook.com/nxtbooks/scvma/pulse_201904
https://www.nxtbook.com/nxtbooks/scvma/pulse_201903
https://www.nxtbook.com/nxtbooks/scvma/pulse_201902
https://www.nxtbook.com/nxtbooks/scvma/pulse_201901
https://www.nxtbook.com/nxtbooks/scvma/pulse_201812
https://www.nxtbook.com/nxtbooks/scvma/pulse_201811
https://www.nxtbook.com/nxtbooks/scvma/pulse_201810
https://www.nxtbook.com/nxtbooks/scvma/pulse_201809
https://www.nxtbook.com/nxtbooks/scvma/pulse_201808
https://www.nxtbook.com/nxtbooks/scvma/pulse_201807
https://www.nxtbook.com/nxtbooks/scvma/pulse_201806
https://www.nxtbook.com/nxtbooks/scvma/pulse_201805
https://www.nxtbook.com/nxtbooks/scvma/pulse_201804
https://www.nxtbook.com/nxtbooks/scvma/pulse_201803
https://www.nxtbook.com/nxtbooks/scvma/pulse_201802
https://www.nxtbook.com/nxtbooks/scvma/pulse_201801
https://www.nxtbook.com/nxtbooks/scvma/pulse_201712
https://www.nxtbook.com/nxtbooks/scvma/pulse_201711
https://www.nxtbook.com/nxtbooks/scvma/pulse_201710
https://www.nxtbook.com/nxtbooks/scvma/pulse_201709
https://www.nxtbook.com/nxtbooks/scvma/pulse_201708
https://www.nxtbook.com/nxtbooks/scvma/pulse_201707
https://www.nxtbook.com/nxtbooks/scvma/pulse_201706
https://www.nxtbook.com/nxtbooks/scvma/pulse_201705
https://www.nxtbook.com/nxtbooks/scvma/pulse_201704
https://www.nxtbook.com/nxtbooks/scvma/pulse_201703
https://www.nxtbook.com/nxtbooks/scvma/pulse_201702
https://www.nxtbook.com/nxtbooks/scvma/pulse_201701
https://www.nxtbook.com/nxtbooks/scvma/pulse_201612
https://www.nxtbook.com/nxtbooks/scvma/pulse_201611
https://www.nxtbook.com/nxtbooks/scvma/pulse_201610
https://www.nxtbook.com/nxtbooks/scvma/pulse_201609
https://www.nxtbook.com/nxtbooks/scvma/pulse_201608
https://www.nxtbook.com/nxtbooks/scvma/pulse_201606
https://www.nxtbook.com/nxtbooks/scvma/pulse_201605
https://www.nxtbook.com/nxtbooks/scvma/pulse_201604
https://www.nxtbook.com/nxtbooks/scvma/pulse_201603
https://www.nxtbook.com/nxtbooks/scvma/pulse_201602
https://www.nxtbook.com/nxtbooks/scvma/pulse_201601
https://www.nxtbook.com/nxtbooks/scvma/pulse_201512
https://www.nxtbook.com/nxtbooks/scvma/pulse_201511
https://www.nxtbook.com/nxtbooks/scvma/pulse_201510
https://www.nxtbook.com/nxtbooks/scvma/pulse_201509
https://www.nxtbook.com/nxtbooks/scvma/pulse_201508
https://www.nxtbook.com/nxtbooks/scvma/pulse_201507
https://www.nxtbook.com/nxtbooks/scvma/pulse_201506
https://www.nxtbook.com/nxtbooks/scvma/pulse_201505
https://www.nxtbook.com/nxtbooks/scvma/pulse_201504
https://www.nxtbook.com/nxtbooks/scvma/pulse_201503
https://www.nxtbook.com/nxtbooks/scvma/pulse_201502
https://www.nxtbook.com/nxtbooks/scvma/pulse_201501
https://www.nxtbook.com/nxtbooks/scvma/pulse_201412
https://www.nxtbook.com/nxtbooks/scvma/pulse_201411
https://www.nxtbook.com/nxtbooks/scvma/pulse_201410
https://www.nxtbook.com/nxtbooks/scvma/pulse_201409
https://www.nxtbook.com/nxtbooks/scvma/pulse_201408
https://www.nxtbook.com/nxtbooks/scvma/pulse_201407
https://www.nxtbook.com/nxtbooks/scvma/pulse_201406
https://www.nxtbook.com/nxtbooks/scvma/pulse_201405
https://www.nxtbook.com/nxtbooks/scvma/pulse_201404
https://www.nxtbook.com/nxtbooks/scvma/pulse_201403
https://www.nxtbook.com/nxtbooks/scvma/pulse_201402
https://www.nxtbook.com/nxtbooks/scvma/pulse_201401
https://www.nxtbook.com/nxtbooks/scvma/pulse_201312
https://www.nxtbook.com/nxtbooks/scvma/pulse_201311
https://www.nxtbook.com/nxtbooks/scvma/pulse_201310
https://www.nxtbook.com/nxtbooks/scvma/pulse_201309
https://www.nxtbook.com/nxtbooks/scvma/pulse_201308
https://www.nxtbook.com/nxtbooks/scvma/pulse_201307
https://www.nxtbook.com/nxtbooks/scvma/pulse_201306
https://www.nxtbook.com/nxtbooks/scvma/pulse_201305
https://www.nxtbook.com/nxtbooks/scvma/pulse_201304
https://www.nxtbook.com/nxtbooks/scvma/pulse_201303
https://www.nxtbook.com/nxtbooks/scvma/pulse_201302
https://www.nxtbook.com/nxtbooks/scvma/pulse_201301
https://www.nxtbook.com/nxtbooks/scvma/pulse_201212
https://www.nxtbook.com/nxtbooks/scvma/pulse_201211
https://www.nxtbook.com/nxtbooks/scvma/pulse_201210
https://www.nxtbook.com/nxtbooks/scvma/pulse_201209
https://www.nxtbook.com/nxtbooks/scvma/pulse_201208
https://www.nxtbook.com/nxtbooks/scvma/pulse_201207
https://www.nxtbook.com/nxtbooks/scvma/pulse_201206
https://www.nxtbook.com/nxtbooks/scvma/pulse_201205
https://www.nxtbook.com/nxtbooks/scvma/pulse_201204
https://www.nxtbook.com/nxtbooks/scvma/pulse_201203
https://www.nxtbook.com/nxtbooks/scvma/pulse_201202
https://www.nxtbook.com/nxtbooks/scvma/pulse_201201
https://www.nxtbook.com/nxtbooks/scvma/pulse_201112
https://www.nxtbook.com/nxtbooks/scvma/pulse_201111
https://www.nxtbook.com/nxtbooks/scvma/pulse_201110
https://www.nxtbook.com/nxtbooks/scvma/pulse_201109
https://www.nxtbook.com/nxtbooks/scvma/pulse_201108
https://www.nxtbook.com/nxtbooks/scvma/pulse_201107
https://www.nxtbook.com/nxtbooks/scvma/pulse_201106
https://www.nxtbook.com/nxtbooks/scvma/pulse_201105
https://www.nxtbook.com/nxtbooks/scvma/pulse_201104
https://www.nxtbook.com/nxtbooks/scvma/pulse_201103
https://www.nxtbook.com/nxtbooks/scvma/pulse_201102
https://www.nxtbook.com/nxtbooks/scvma/pulse_201101
https://www.nxtbookmedia.com