Pulse - May 2022 - 13

According to Burke-Irmiter, Adobe's
customer service teams are entirely remote.
When clients arrive and walk into the
lobby, they are greeted by a video monitor
with a live remote employee. The remote
team member gets them checked in, and
a technician then takes them to an exam
room. After the appointment, the client
checks out with another remote CSR on a
video monitor in the exam room.
" Everyone loves it, " Burke-Irmiter said.
" It really reduces stress for pets, clients are
always curious about where the remote
person happens to be, and it helps our customer
service team members be able to live
anywhere and still work full-time with us, "
which is a big benefit since both Adobe
hospitals are located in the Bay Area, and
the cost of living is high.
The Adobe team even considered the colors
of their interior spaces when designing
their hospitals. They chose soothing, spa-like
colors, rather than stark-white walls, to help
keep patients and clients feeling calm.
The benefits of low-stress spaces:
* Increasing compliance
* Growing the bonds between veterinary
teams and pet owners
* Growing the bonds between veterinary
teams and pets
* Nurturing the bonds between pets and
their owners
* Increasing job satisfaction
include outdoor spaces for staff-and patient-
Imagery)
The Trend: Thoughtfully Designed
Staff Spaces
Team well-being is obviously an important
consideration in today's veterinary practices,
and Pollard said that more hospitals are putting
as much emphasis on their team spaces
as they do their client and patient spaces.
" It's all very sensible things, like bringing
natural light into a treatment room or
break room, and having break rooms that
are actually break rooms, so people can
step away from work situations and have a
moment to themselves, " Pollard said.
The PARC Vet, a hospital in Fort
Worth, Texas, that Pollard's team designed
in 2018, has a lot of staff-dedicated spaces,
including several large outdoor patios on
the second floor.
" They have turf on them, so team members
can take dogs up there if they want to,
but it's a space where staff can really get
away, " said Pollard. " People weren't doing
stuff like this before. They weren't investing
in spaces like that. Instead, they were
spending money on additional exam rooms
or surgery suites. That's where they wanted
to concentrate their money and their
energy-on the clients. But now, we're seeing
that people are focusing on creating
special spaces for their teams. "
The COVID-19 pandemic also caused
an increase in practices requesting dedicated
rooms or offices for virtual visits, which
The PARC Vet in Fort Worth, Texas, has a beautiful, open design, with the treatment area in the center of the
hospital, surrounded by glass-enclosed exam rooms. (Photo credit: Timothy Murphy | Photo Imagery)
provided quiet spaces for team members to
conduct telehealth appointments. Pollard said
demand for offices or virtual appointment
rooms has decreased recently, but the idea
of including dedicated office space for team
members to share is a good one. Whether
you're offering virtual visits or not, it never
hurts to have a quiet space away from the
action for call-backs and follow-ups.
The benefits of thoughtful team spaces:
* Improving the lives, well-being, and job
satisfaction of veterinary professionals
* Attracting new hires and standing out
during the hiring process
* Reducing team turnover
Whether you're ready for a complete
renovation, or you just want to tweak a
few spaces, you can't go wrong when making
changes to improve experiences for
team members, clients, and patients. (And
for those of you looking to hire a full-time
veterinarian or five-isn't everyone?-Dr.
Tinley will be available for hire after she
graduates from veterinary school in 2044.) P
Sarah Rumple is an award-winning veterinary journalist
and owner of Rumpus Writing and Editing,
a Denver-based veterinary copywriting agency. If
Sarah wasn't a writer, her next career choice would
be interior designer.
PULSE
MAY 2022
13

Pulse - May 2022

Table of Contents for the Digital Edition of Pulse - May 2022

Pulse - May 2022
Chapter Meetings & Calendar
President’s Perspective
Pulsepoints
SCVMA Profile
COVER FEATURE STORY
Practical Pathology
Dimensions in Surgery & Critical Care
UC Davis Update
Tools for Success
Angel Fund
The RVT
Industry Insights
Digital Photography for Veterinarians
AVMA Diplomates
Resources 29 Disease Table
From the SCVMA Office
Pulse - May 2022 - Pulse - May 2022
Pulse - May 2022 - Cover2
Pulse - May 2022 - 1
Pulse - May 2022 - 2
Pulse - May 2022 - Chapter Meetings & Calendar
Pulse - May 2022 - President’s Perspective
Pulse - May 2022 - Pulsepoints
Pulse - May 2022 - 6
Pulse - May 2022 - 7
Pulse - May 2022 - 8
Pulse - May 2022 - SCVMA Profile
Pulse - May 2022 - COVER FEATURE STORY
Pulse - May 2022 - 11
Pulse - May 2022 - 12
Pulse - May 2022 - 13
Pulse - May 2022 - Practical Pathology
Pulse - May 2022 - Dimensions in Surgery & Critical Care
Pulse - May 2022 - 16
Pulse - May 2022 - UC Davis Update
Pulse - May 2022 - Tools for Success
Pulse - May 2022 - 19
Pulse - May 2022 - Angel Fund
Pulse - May 2022 - Digital Photography for Veterinarians
Pulse - May 2022 - Industry Insights
Pulse - May 2022 - 23
Pulse - May 2022 - 24
Pulse - May 2022 - 25
Pulse - May 2022 - 26
Pulse - May 2022 - 27
Pulse - May 2022 - AVMA Diplomates
Pulse - May 2022 - Resources 29 Disease Table
Pulse - May 2022 - 30
Pulse - May 2022 - 31
Pulse - May 2022 - 32
Pulse - May 2022 - 33
Pulse - May 2022 - 34
Pulse - May 2022 - 35
Pulse - May 2022 - 36
Pulse - May 2022 - 37
Pulse - May 2022 - 38
Pulse - May 2022 - 39
Pulse - May 2022 - 40
Pulse - May 2022 - 41
Pulse - May 2022 - 42
Pulse - May 2022 - 43
Pulse - May 2022 - 44
Pulse - May 2022 - 45
Pulse - May 2022 - 46
Pulse - May 2022 - 47
Pulse - May 2022 - From the SCVMA Office
Pulse - May 2022 - Cover3
Pulse - May 2022 - Cover4
https://www.nxtbook.com/nxtbooks/scvma/pulse_202403
https://www.nxtbook.com/nxtbooks/scvma/pulse_202402
https://www.nxtbook.com/nxtbooks/scvma/pulse_202401
https://www.nxtbook.com/nxtbooks/scvma/pulse_202312
https://www.nxtbook.com/nxtbooks/scvma/pulse_202311
https://www.nxtbook.com/nxtbooks/scvma/pulse_202310
https://www.nxtbook.com/nxtbooks/scvma/pulse_202309
https://www.nxtbook.com/nxtbooks/scvma/pulse_202308
https://www.nxtbook.com/nxtbooks/scvma/pulse_202307
https://www.nxtbook.com/nxtbooks/scvma/pulse_202306
https://www.nxtbook.com/nxtbooks/scvma/pulse_202305
https://www.nxtbook.com/nxtbooks/scvma/pulse_202304
https://www.nxtbook.com/nxtbooks/scvma/pulse_202303
https://www.nxtbook.com/nxtbooks/scvma/pulse_202302
https://www.nxtbook.com/nxtbooks/scvma/pulse_202301
https://www.nxtbook.com/nxtbooks/scvma/pulse_202212
https://www.nxtbook.com/nxtbooks/scvma/pulse_202211
https://www.nxtbook.com/nxtbooks/scvma/pulse_202210
https://www.nxtbook.com/nxtbooks/scvma/pulse_202209
https://www.nxtbook.com/nxtbooks/scvma/pulse_202208
https://www.nxtbook.com/nxtbooks/scvma/pulse_202207
https://www.nxtbook.com/nxtbooks/scvma/pulse_202206
https://www.nxtbook.com/nxtbooks/scvma/pulse_202205
https://www.nxtbook.com/nxtbooks/scvma/pulse_202204
https://www.nxtbook.com/nxtbooks/scvma/pulse_202203
https://www.nxtbook.com/nxtbooks/scvma/pulse_202202
https://www.nxtbook.com/nxtbooks/scvma/pulse_202201
https://www.nxtbook.com/nxtbooks/scvma/pulse_202112
https://www.nxtbook.com/nxtbooks/scvma/pulse_202111
https://www.nxtbook.com/nxtbooks/scvma/pulse_202110
https://www.nxtbook.com/nxtbooks/scvma/pulse_202109
https://www.nxtbook.com/nxtbooks/scvma/pulse_202108
https://www.nxtbook.com/nxtbooks/scvma/pulse_202107
https://www.nxtbook.com/nxtbooks/scvma/pulse_202106
https://www.nxtbook.com/nxtbooks/scvma/scvma/pulse_202105
https://www.nxtbook.com/nxtbooks/scvma/pulse_202104
https://www.nxtbook.com/nxtbooks/scvma/pulse_202103
https://www.nxtbook.com/nxtbooks/scvma/pulse_202102
https://www.nxtbook.com/nxtbooks/scvma/pulse_202101
https://www.nxtbook.com/nxtbooks/scvma/pulse_202012
https://www.nxtbook.com/nxtbooks/scvma/pulse_202011
https://www.nxtbook.com/nxtbooks/scvma/pulse_202010
https://www.nxtbook.com/nxtbooks/scvma/pulse_202009
https://www.nxtbook.com/nxtbooks/scvma/pulse_202008
https://www.nxtbook.com/nxtbooks/scvma/pulse_202007
https://www.nxtbook.com/nxtbooks/scvma/pulse_202006
https://www.nxtbook.com/nxtbooks/scvma/pulse_202005
https://www.nxtbook.com/nxtbooks/scvma/pulse_202004
https://www.nxtbook.com/nxtbooks/scvma/pulse_202003
https://www.nxtbook.com/nxtbooks/scvma/pulse_202002
https://www.nxtbook.com/nxtbooks/scvma/pulse_202001
https://www.nxtbook.com/nxtbooks/scvma/pulse_201912
https://www.nxtbook.com/nxtbooks/scvma/pulse_201911
https://www.nxtbook.com/nxtbooks/scvma/pulse_201910
https://www.nxtbook.com/nxtbooks/scvma/pulse_201909
https://www.nxtbook.com/nxtbooks/scvma/pulse_201908
https://www.nxtbook.com/nxtbooks/scvma/pulse_201907
https://www.nxtbook.com/nxtbooks/scvma/pulse_201906
https://www.nxtbook.com/nxtbooks/scvma/pulse_201905
https://www.nxtbook.com/nxtbooks/scvma/pulse_201904
https://www.nxtbook.com/nxtbooks/scvma/pulse_201903
https://www.nxtbook.com/nxtbooks/scvma/pulse_201902
https://www.nxtbook.com/nxtbooks/scvma/pulse_201901
https://www.nxtbook.com/nxtbooks/scvma/pulse_201812
https://www.nxtbook.com/nxtbooks/scvma/pulse_201811
https://www.nxtbook.com/nxtbooks/scvma/pulse_201810
https://www.nxtbook.com/nxtbooks/scvma/pulse_201809
https://www.nxtbook.com/nxtbooks/scvma/pulse_201808
https://www.nxtbook.com/nxtbooks/scvma/pulse_201807
https://www.nxtbook.com/nxtbooks/scvma/pulse_201806
https://www.nxtbook.com/nxtbooks/scvma/pulse_201805
https://www.nxtbook.com/nxtbooks/scvma/pulse_201804
https://www.nxtbook.com/nxtbooks/scvma/pulse_201803
https://www.nxtbook.com/nxtbooks/scvma/pulse_201802
https://www.nxtbook.com/nxtbooks/scvma/pulse_201801
https://www.nxtbook.com/nxtbooks/scvma/pulse_201712
https://www.nxtbook.com/nxtbooks/scvma/pulse_201711
https://www.nxtbook.com/nxtbooks/scvma/pulse_201710
https://www.nxtbook.com/nxtbooks/scvma/pulse_201709
https://www.nxtbook.com/nxtbooks/scvma/pulse_201708
https://www.nxtbook.com/nxtbooks/scvma/pulse_201707
https://www.nxtbook.com/nxtbooks/scvma/pulse_201706
https://www.nxtbook.com/nxtbooks/scvma/pulse_201705
https://www.nxtbook.com/nxtbooks/scvma/pulse_201704
https://www.nxtbook.com/nxtbooks/scvma/pulse_201703
https://www.nxtbook.com/nxtbooks/scvma/pulse_201702
https://www.nxtbook.com/nxtbooks/scvma/pulse_201701
https://www.nxtbook.com/nxtbooks/scvma/pulse_201612
https://www.nxtbook.com/nxtbooks/scvma/pulse_201611
https://www.nxtbook.com/nxtbooks/scvma/pulse_201610
https://www.nxtbook.com/nxtbooks/scvma/pulse_201609
https://www.nxtbook.com/nxtbooks/scvma/pulse_201608
https://www.nxtbook.com/nxtbooks/scvma/pulse_201606
https://www.nxtbook.com/nxtbooks/scvma/pulse_201605
https://www.nxtbook.com/nxtbooks/scvma/pulse_201604
https://www.nxtbook.com/nxtbooks/scvma/pulse_201603
https://www.nxtbook.com/nxtbooks/scvma/pulse_201602
https://www.nxtbook.com/nxtbooks/scvma/pulse_201601
https://www.nxtbook.com/nxtbooks/scvma/pulse_201512
https://www.nxtbook.com/nxtbooks/scvma/pulse_201511
https://www.nxtbook.com/nxtbooks/scvma/pulse_201510
https://www.nxtbook.com/nxtbooks/scvma/pulse_201509
https://www.nxtbook.com/nxtbooks/scvma/pulse_201508
https://www.nxtbook.com/nxtbooks/scvma/pulse_201507
https://www.nxtbook.com/nxtbooks/scvma/pulse_201506
https://www.nxtbook.com/nxtbooks/scvma/pulse_201505
https://www.nxtbook.com/nxtbooks/scvma/pulse_201504
https://www.nxtbook.com/nxtbooks/scvma/pulse_201503
https://www.nxtbook.com/nxtbooks/scvma/pulse_201502
https://www.nxtbook.com/nxtbooks/scvma/pulse_201501
https://www.nxtbook.com/nxtbooks/scvma/pulse_201412
https://www.nxtbook.com/nxtbooks/scvma/pulse_201411
https://www.nxtbook.com/nxtbooks/scvma/pulse_201410
https://www.nxtbook.com/nxtbooks/scvma/pulse_201409
https://www.nxtbook.com/nxtbooks/scvma/pulse_201408
https://www.nxtbook.com/nxtbooks/scvma/pulse_201407
https://www.nxtbook.com/nxtbooks/scvma/pulse_201406
https://www.nxtbook.com/nxtbooks/scvma/pulse_201405
https://www.nxtbook.com/nxtbooks/scvma/pulse_201404
https://www.nxtbook.com/nxtbooks/scvma/pulse_201403
https://www.nxtbook.com/nxtbooks/scvma/pulse_201402
https://www.nxtbook.com/nxtbooks/scvma/pulse_201401
https://www.nxtbook.com/nxtbooks/scvma/pulse_201312
https://www.nxtbook.com/nxtbooks/scvma/pulse_201311
https://www.nxtbook.com/nxtbooks/scvma/pulse_201310
https://www.nxtbook.com/nxtbooks/scvma/pulse_201309
https://www.nxtbook.com/nxtbooks/scvma/pulse_201308
https://www.nxtbook.com/nxtbooks/scvma/pulse_201307
https://www.nxtbook.com/nxtbooks/scvma/pulse_201306
https://www.nxtbook.com/nxtbooks/scvma/pulse_201305
https://www.nxtbook.com/nxtbooks/scvma/pulse_201304
https://www.nxtbook.com/nxtbooks/scvma/pulse_201303
https://www.nxtbook.com/nxtbooks/scvma/pulse_201302
https://www.nxtbook.com/nxtbooks/scvma/pulse_201301
https://www.nxtbook.com/nxtbooks/scvma/pulse_201212
https://www.nxtbook.com/nxtbooks/scvma/pulse_201211
https://www.nxtbook.com/nxtbooks/scvma/pulse_201210
https://www.nxtbook.com/nxtbooks/scvma/pulse_201209
https://www.nxtbook.com/nxtbooks/scvma/pulse_201208
https://www.nxtbook.com/nxtbooks/scvma/pulse_201207
https://www.nxtbook.com/nxtbooks/scvma/pulse_201206
https://www.nxtbook.com/nxtbooks/scvma/pulse_201205
https://www.nxtbook.com/nxtbooks/scvma/pulse_201204
https://www.nxtbook.com/nxtbooks/scvma/pulse_201203
https://www.nxtbook.com/nxtbooks/scvma/pulse_201202
https://www.nxtbook.com/nxtbooks/scvma/pulse_201201
https://www.nxtbook.com/nxtbooks/scvma/pulse_201112
https://www.nxtbook.com/nxtbooks/scvma/pulse_201111
https://www.nxtbook.com/nxtbooks/scvma/pulse_201110
https://www.nxtbook.com/nxtbooks/scvma/pulse_201109
https://www.nxtbook.com/nxtbooks/scvma/pulse_201108
https://www.nxtbook.com/nxtbooks/scvma/pulse_201107
https://www.nxtbook.com/nxtbooks/scvma/pulse_201106
https://www.nxtbook.com/nxtbooks/scvma/pulse_201105
https://www.nxtbook.com/nxtbooks/scvma/pulse_201104
https://www.nxtbook.com/nxtbooks/scvma/pulse_201103
https://www.nxtbook.com/nxtbooks/scvma/pulse_201102
https://www.nxtbook.com/nxtbooks/scvma/pulse_201101
https://www.nxtbookmedia.com