The Villages - August 2021 - 11

Autumn Tripp is a Certified Medical Practice
Executive and the Vice President of Primary Care with
The Villages Health, and she uses audiology services as
an example of the type of all-in-one care offered by the
organization.
Because hearing can be tied to other health issues as
we age, Tripp says catching auditory health issues early
can help detect other medical concerns as well.
" We also know that people who have diminished
hearing often suffer levels of depression and when
you have depression, you're less likely to take care of
your chronic conditions - take your blood pressure
medication, manage your diabetes, etc., " she explained.
" It was felt that by encouraging healthy hearing,
we also encourage other future healthy behaviors,
including the social aspect of their life, which is huge
here in The Villages. "
Eye care is another similar issue that often is
not frequently checked through a primary care
provider, and Sussman says where many primary care
physicians would tell patients to take a trip across town
for a separate appointment, The Villages Health is able
to just take the patient down the hallway.
" Typically, the way this is done is, 'Oh, you
haven't had your eyes checked, I'm going to send
you to another office and make an appointment,' "
he explained. " It's another day and you get in your
golf car or car and drive somewhere and see the
ophthalmologist. That's not patient-centered, that's
doctor-centered. "
A SYSTEM THAT WORKS
Currently, The Villages Health boasts more than 70
board-certified physicians, along with more than 600
employees and 60,000 patients.
In March, The Villages Health earned a Net
Promoter Score of 95. Ranked on a scale from -100
to 100, the Net Promoter Score is an index measuring
customer experience, with anything above a 70 or 80
generally considered exceptional. In a March press
release, Villages Health Executive Director of Sales and
Marketing Emilio Noble said the organization's score
of 95 is well above other international companies,
including Costco with a 79, USAA at 75 and RitzCarlton
Hotels with a score of 68.
" We are thrilled to receive such strong affirmation
from our patients that we are providing exceptional
care and service, " Noble said. " We know receiving the
best healthcare possible is paramount to quality of life
for our patients and we strive to be the best. Receiving
this incredible score tells us we are doing just that. "
MAGAZINE
11

The Villages - August 2021

Table of Contents for the Digital Edition of The Villages - August 2021

Contents
The Villages - August 2021 - Cover1
The Villages - August 2021 - Contents
The Villages - August 2021 - 1
The Villages - August 2021 - 2
The Villages - August 2021 - 3
The Villages - August 2021 - 4
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The Villages - August 2021 - Cover3
The Villages - August 2021 - Cover4
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