Hospital Pharmacy - April 2012 - (Page 312)

Hosp Pharm 2012;47(4):312–316 2012 Ó Thomas Land Publishers, Inc. www.thomasland.com doi: 10.1310/hpj4704-312 Director's Forum Mind Maps: A Leadership Tool for Department and Practice Model Change Sharon M. Enright, MBA,p and Sara J. White, MS, FASHP† The Director’s Forum series is designed to guide pharmacy leaders in establishing patient-centered services in hospitals and health systems. This month’s article is a primer in using the technique of mind mapping to clarify and simplify complex pharmacy department issues. Mind mapping uses a diagram to represent concepts, words, tasks, or other items related to a key central word or idea. Mind maps form, visualize, generate, categorize, and classify ideas and facilitate problem solving, writing, and decision making. Mind mapping helps to keep focus in an organization undergoing operational changes/interruptions. Mind maps may be used by pharmacy directors for strategic planning, project management, performance feedback, coaching or mentoring, teaching, presentations, systems analysis, priority setting, note taking, meeting preparation, and problem solving. Mind maps are a way pharmacy directors can solve problems, organize, and optimize their patient-centered pharmacy services. Articles in upcoming issues of the Director’s Forum will demonstrate using mind mapping in fostering leadership development skills necessary to grow effective pharmacy practice models. C reativity and innovation are born in an incubator of new ideas. But too often, harnessing the power of innovation, facing the challenge of transformational change, and executing those ideas for a new and more promising practice future stymie health care’s very left-brained leaders and managers. Because an important ﬁrst step is the ability to generate and capture ideas in the ﬁrst place, mind mapping can be a valuable tool to stimulate and evaluate ideas for execution. Our health care world is complex and the pace of change is discontinuous and incessant. How then do leaders keep up with the demand for efﬁcient, effective, and innovative solutions to the myriad issues they face? With widespread and pervasive change, how do leaders keep track of the issues, ideas, and solutions that might just make the difference for the future of the pharmacy profession? Other questions confronting our profession include the following: In a practice environment that demands collaborative behavioral change to deﬁne how care is delivered to ensure appropriate medication management for each patient, what are the important issues and what are the best ways to address these issues? Not too long ago, the ‘‘simple’’ task of State Health Department and The Joint Commission surveys were the pharmacy director’s primary compliance concern. This is not so true today with a complex and growing array of compliance demands including the Health Insurance Portability and Accountability Act (HIPAA), Centers for Medicare & Medicaid Services (CMS) Value Based Purchasing, and numerous local surveys on ethics and accountability. How does a pharmacy director manage the morass? Supply chain issues have historically been about contractual agreements and managing inventory and order cycles. Within the last 2 years, a growing number of supply chain disruptions have occurred, including shortages, diversion, counterfeiting, product tampering, and grey market activity. How does the pharmacy director identify and implement the most effective ways to address these issues? Any signiﬁcant organizational change requires effective problem solving to identify change opportunities and implement solutions to address these issues. Some of the problems experienced in health care leadership are straightforward, whereas most will *President, Envision Change, LLC, Course Master, Pharmacy Leadership Academy, Richmond, Virginia; †(Ret.) Director of Pharmacy, Stanford Hospital and Clinics, Palo Alto, California 312 Volume 47, April 2012 http://www.thomasland.com

Table of Contents for the Digital Edition of Hospital Pharmacy - April 2012

Hospital Pharmacy - April 2012
Editorial
ISMP Medication Error Report Analysis
ISMP Adverse Drug Reactions
Cancer Chemotherapy Update
Off-Label Drug Uses
Original Article
Symptomatic Bradycardia, Syncope, and Prolonged Qtc Interval Associated With Dronedarone Therapy
Extended Stability of Magnesium Sulfate Infusions Prepared in Polyolefin Bags
Formulary Drug Reviews
Continuing Education Case Study Quiz (0.15 CEU)
Current FDA-Related Drug Information
Pharmacy Automation and Technology
Director’s Forum
Hospital Pharmacy Pulse
Index to Advertisers

Hospital Pharmacy - April 2012