Training Industry Quarterly - Summer 2009 - (Page 27)

[ S T R AT E G I E S ] The Strategic Value of Customer Training BY KALIYM A. ISLAM “Our customer-centric approach does not stop with our development process. To call yourself a partner and not just a vendor, you need more than just great products.” — Tom Gavin Mention the term “training and development” and most individuals would probably think about employee training. There can be little argument that employee training is extremely important to overall organizational performance. The Jacksonville Business Review (for example) states, “A poorly trained work force will eventually lead to poor performance and result in Training Industry Quarterly, Summer 2009 / A Training Industry, Inc. ezine / www.trainingindustry.com/TIQ 27 http://www.trainingindustry.com/TIQ

Table of Contents for the Digital Edition of Training Industry Quarterly - Summer 2009

Training Industry Quarterly - Summer 2009
From Where I Sit
Contents
At the Editor’s Desk
Winning Organizations Through People
Learning Technologies
Performance & Productivity
What Lies Ahead: The Next Evolution of Learning Leaders
Publish or Perish: The Crucial Component of Communication
The Strategic Value of Customer Training
Newell Rubbermaid: A Fresh Approach to Learning
Four Keys to Developing Great Content
Closing Arguments

Training Industry Quarterly - Summer 2009

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