Training Industry Quarterly - Summer 2009 - (Page 27)
[ S T R AT E G I E S ] The Strategic Value of Customer Training BY KALIYM A. ISLAM “Our customer-centric approach does not stop with our development process. To call yourself a partner and not just a vendor, you need more than just great products.” — Tom Gavin Mention the term “training and development” and most individuals would probably think about employee training. There can be little argument that employee training is extremely important to overall organizational performance. The Jacksonville Business Review (for example) states, “A poorly trained work force will eventually lead to poor performance and result in Training Industry Quarterly, Summer 2009 / A Training Industry, Inc. ezine / www.trainingindustry.com/TIQ 27
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Table of Contents for the Digital Edition of Training Industry Quarterly - Summer 2009