Training Industry Quarterly - Summer 2009 - (Page 4)
IN THIS ISSUE SPECIAL REPORTS 15 COVER STORY What Lies Ahead: The Next Evolution of Learning Leaders By David Lamb Even as the chief learning officer role continues to develop at organizations globally, the rules of engagement are changing. Talent management may be the next challenge, but there are many options for learning leaders to explore. 21 TACTICS Publish or Perish: The Crucial Component of Communication By Chuck O’Keefe It’s easy to overlook the mundane chores of communication, but it’s critical to get the right messages out at the right time. If you proactively promote the value of training, you can help write the script for organizational success. 27 STRATEGIES The Strategic Value of Customer Training By Kaliym A. Islam Training’s focus is often internal, where the most immediate needs are obvious and the universe is most measurable. But workforce development is only half the battle: Smart organizations are strategically training customers to build better business. INFO CASEBOOK: EXCHANGE FOCAL POINT: 32 Newell Rubbermaid: A Fresh Approach to Learning By Tim Sosbe Rubbermaid has made a world-wide name for its variety of products for garages, kitchens, homes and businesses. Now the company is developing a new tool, moving toward a centralized learning function to keep education fresh and ready-to-use. 4 34 Four Keys to Developing Great Content By Tracy Hollister Content is key to learning, so developing training materials can take careful planning and skill. No matter how the training will ultimately be delivered, the challenge for learning professionals is to make content engaging, experiential and effective. Training Industry Quarterly, Summer 2009 / A Training Industry, Inc. ezine / www.trainingindustry.com/TIQ
http://www.trainingindustry.com/TIQ
Table of Contents for the Digital Edition of Training Industry Quarterly - Summer 2009
Training Industry Quarterly - Summer 2009
From Where I Sit
Contents
At the Editor’s Desk
Winning Organizations Through People
Learning Technologies
Performance & Productivity
What Lies Ahead: The Next Evolution of Learning Leaders
Publish or Perish: The Crucial Component of Communication
The Strategic Value of Customer Training
Newell Rubbermaid: A Fresh Approach to Learning
Four Keys to Developing Great Content
Closing Arguments
Training Industry Quarterly - Summer 2009
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