Training Industry Quarterly - Winter 2011 - (Page 35)
Informal learning, or performance support, can be a powerful complement to any formal learning program if properly positioned. The problem for many is that we haven’t taken as intentional a focus on the informal as we have on the formal. Here are some key takeaways to help make that a reality: • Always design for all ﬁve moments of need that learners experience, focusing ﬁrst on the last three and them supplementing with the ﬁrst two. • Elevate performance support to a dominating discipline within your learning oﬀerings. • Don’t be distracted by any one tool. Consider all the appropriate options and tools to create a true blended solution • Always consider the important role trainers play in the implementation of a performance support strategy. • Introduce and teach performance support in formal training where the learner can become familiar with how the tollways approaches work once they return to the job.
design and change management as Global Chief Learning and effort on part of the learning or- Strategy and Evangelist with ganization to make it successful. a leading role in LearningGuide’s international manageBob Mosher joined Learn- ment team. Bob has been an ingGuide in November 2006 active and influential leader
in the learning and training industry for over 25 years and is renowned worldwide for his pioneering role in e-learning and new approaches to learning. Email Bob.
TrainingIndustry Quarterly, Winter 2011 / A Training Industry, Inc. ezine / www.trainingindustry.com/TIQ
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