Training Industry Quarterly - Spring 2013 - (Page 17)

perFormaNCe matters | conrad gottFredson & bob Mosher performers need instant access to onlY what theY need don’t let traininG Be half-Baked A sk yourself this question: To what degree is my organization addressing the entire journey performers make from the beginning stages of learning through the full range of challenges that can occur at the moment of Apply, when learners are called upon to actually perform? To answer this question accurately, you must understand the five fundamental moments that comprise the entire spectrum of learning and performance support (PS) needs. These “Five Moments of Need” provide an overarching framework for helping learners become, and remain, competent in their individual and collective work. Five Moments of Learning need: • Apply: When performers need to act upon what they have learned. • New: When performers are learning how to do something for the first time. • More: When performers are expanding the breadth and depth of what they have learned. • Solve: When problems arise for the performer or don’t work the way they were intended. • Change: When performers need to learn a new way of doing something. Moment of apply When performers are at this moment — when they need to actually perform on the job — they need instant access to the information and other resources that intuitively help them perform effectively. The aid needs to allow the performer to dive as deeply as necessary, depending upon the need to plan, remember, adapt, or reference information required for successful performance. new and More at the Moment of apply Although these two moments of need (Learn New and Learn More) are initially satisfied by the development and delivery of for- mal learning solutions, they can also occur at the moment of Apply. It is highly probable in today’s work environment that a performer may need to learn something for the first time, or learn more right at the moment of Apply, when there simply isn’t time to step away from the workflow and take a traditional course. Performers need to learn in real-time, while on the job, at the moment of Apply. Performers need instant access to only what they need. Moment of solve In the realities of today’s “New Normal” where change is unrelenting, it isn’t enough to know how to do something correctly, it is also vital that performers stand as “self-reliant” as possible in diagnosing and solving problems that happen along the way. The situations we call “problems” can be caused by unforeseen circumstances, other people and ourselves. Regardless of the source, these moments of Solve require diagnostic skills coupled with performance support designed to accommodate this moment of need. Moment of change Un-learning a deeply ingrained skill by overriding it with a new one is the most significant learning challenge that any person and organization face. This moment of need cannot be adequately met solely with formal learning solutions. When organizations face any major change initiative, there is a high probability that deeplyrooted skills require overriding. This can best be done with a robust two-click/10-second PS solution that supports performers in their workflow, at the moment of Apply, when they are called upon to un-learn and re-learn. Too few change management initiatives make this crucial investment. So, the question: Are you throwing learners over the classroom and/or e-learning wall into the workflow and then hoping that what you gave them will magically transfer to successful on-the-job performance? Learning doesn’t survive unless you put in place provisions that support performers when they need to apply, change, solve, as well as learn new and more. Anything short of this is a half-baked solution. Dr. Conrad Gottfredson is chief learning strategist at Ontuitive with 30 years of experience in the learning and training industry. Bob Mosher is chief learning evangelist at Ontuitive with more than 25 years of experience. Email Conrad and Bob. Training Industry Quarterly, Spring 2013 / A Training Industry, Inc. magazine / 17

Table of Contents for the Digital Edition of Training Industry Quarterly - Spring 2013

Training Industry Quarterly - Spring 2013
From Where I Sit: Back to the Basics
Table of Contents
Ad Index
Guest Editor: A Brave New World
Extracting Learning From Work
Poor Behavior: Your Brain is Partly to Blame
How to Design Engaging Training Programs
The Missing Link in Learning
Don't Let Training Be Half-Baked
What the Latest Brain Research Tells Us about Designing Learning that Sticks
Motivation: The Key to Learning Transfer
Improving Learning Outcomes with a Bite-Sized Strategy
Adult Development: Predicting Learning Success
From One Brain to Another: What We've Learned about Learning
Formalizing Informal Learning
Tracking Trends
Tweet Suite
Company News

Training Industry Quarterly - Spring 2013