Training Industry Magazine - Winter 2014 - (Page 11)
PERFORMANCE AND PRODUCTIVITY
FA C I L I TAT I N G
- CHARLES JENNINGS
Training has been a basic human activity
since the dawn of time. In prehistoric cultures,
adults prepared children for survival and work
by training and coaching to develop skills.
But, as the demands of work and skills
became more complex, teaching and
learning became more systematized.
Instructional practices became refined
and the curriculum evolved. We have the
18th century Prussians to thank for both
the modern classroom (which the Pietists
instituted in the 1770s) and for the curriculum.
"monitorial education" model that emerged
from the Pietists' work.
where structured training can add value and
where it can't.
But, change is certainly starting to happen.
Training is no longer seen as the only panacea
for skills development and performance
improvement. In today's world of rapid
change and increasing complexity, the
pressure to learn, unlearn and relearn in a
continuous way throughout our working lives
is becoming more intense. Traditional training
models simply can't accommodate this need.
Over the years, I have found the model in
Figure 1 useful to determine when training is
appropriate and when other support is better.
FROM COURSES TO RESOURCES
The philosopher Johan Gottleib Fichte, who
was instrumental in developing the structured
Prussian education system, said, "if you want
to influence the student, you must do more
than merely talk to him; you must fashion
him in such a way that he simply cannot will
otherwise than what you wish him to will."
The only answer to this dilemma is to think
of learning and development not as a series
of training events, but as a process that is
part of every worker's daily activities. In order
to facilitate this change, we need to think
resources rather than courses.
The Pietists and Fichte saw structured training
as a way to instill loyalty and prepare young
men for the military and the bureaucracy.
Although life has moved on since those times,
many aspects of training have not. Many of
today's classroom-based activities can still be
identified as first generation children of the
The rising awareness of the power of
experiential and social learning, and the
adoption of various flexible, context-driven
learning approaches, reflect this change. Of
course, this is not to say we should discard
training entirely. Training has an important
role to play. However, we need to be clear
Structured development and training
activities work well where there is a need for
high-level concept development - such as
when a person starts a new job and needs to
understand the associated core principles and
expectations. Onboarding programs should
be designed around the left-side of this
model. However, the content of many training
initiatives lies on the right of this diagram.
The challenge is that we learn task-based work
best in the context of the workflow and not in
away-from-work training. Using experiential
and social learning approaches and providing
performance support in the workflow are far
more efficient and effective ways to develop
high performance at task level.
Charles Jennings is a director of the 702010
Forum, Duntroon Associates and the Internet
Time Alliance. Email Charles.
TRAINING INDUSTRY MAGAZINE - WINTER2014 I WWW.TRAININGINDUSTRY.COM/MAGAZINE
Table of Contents for the Digital Edition of Training Industry Magazine - Winter 2014
Table of Contents
Guest Editor: Meeting Today's Learning Consumers Where They Are
How Smart Leaders Squash Employee Entitlement
The Reskilling of Design
Responsive Design and Learning Solutions
Women, Leadership and Emotional Intelligence
Key Trends for 2014: Shifting to Business-Centric Learning
The Promise of Badges for Learning and Development
The Business Leader's Bottom Line: Aligning Learning with Organizational Needs
Raising the Bar: The Impact of Sales Training on Effective Customer Engagement
The Language of Measurement: When to Assess, Evalutate and Test
Casebook: Combined Insurance: Ensuring Efficient Sales Training via Mobile Learning
The Challenge of Workplace Re-entry After Training
The Learning Shift: From Event to Process
Training Industry Magazine - Winter 2014