Training Industry Magazine - Training Outsourcing 2015 Special Edition - (Page 20)

HIGHER VALUE OUTSOURCING: MOVING TO AN INTEGRATED WORKFORCE DEVELOPMENT MODEL By Ray Matteson For years, corporations have made the difficult decision to outsource noncore activities and processes, no less in the learning world than in HR, finance or IT. From a business perspective, outsourcing supports strategic restructures, entry into new markets or geographies, operational improvements and, of course, cost reduction. From a learning perspective, outsourcing accelerates time to proficiency, improves access to expertise, reduces capital expenses and rationalizes learning vendor spend. However, traditional models for learning outsourcing don't solve other persistent, mission-critical problems. Specifically, at many companies, workforce skills gaps make it difficult or impossible to achieve key business goals. According to Gallup, only 11 percent of business leaders strongly agree that graduates have the skills and competencies they need, and only 14 percent of Americans strongly agree that college graduates are well prepared for workplace success. To address these gaps, many companies have turned to outside partners. Yet the deficiencies remain - or are worsening. The nature of these skills gaps and the response to them vary by employer. Some may discover shortcomings associated with a specific competency. Perhaps it involves operating an automated manufacturing system or building mobile applications. Perhaps it involves customer service, team collaboration, change management, diverse workforce support, leadership development or another key skill for longterm business success. CURRENT APPROACHES TO SKILLS GAPS Often, the fastest way to teach the missing skill is to bring in a partner or off-the-shelf course, send an individual to a community college class or enroll a manager in an advanced degree program. While these tactical approaches may address immediate issues, they don't solve the broader business problems caused by the skills gap. It's no wonder tactical solutions fall short. Today's disconnects didn't happen overnight: By the time new employees arrive, their skills gaps may have festered for many years, becoming difficult to overcome. Moreover, skills gaps affect employees across the seniority spectrum. Given the inherent difficulties of teaching skills in the workplace, companies must thoroughly understand the people they hope to teach. Today, employees are arriving with new learning styles and expectations, shaped by experiences both inside and outside the classroom. When companies choose "point" solutions for addressing specific skills gaps, their decisions often reflect the narrow capabilities of the vendors with whom they're familiar. The result of such interventions is often suboptimal compared with what could be achieved by taking an integrated approach that addresses what a workforce actually needs. Obviously, companies can't fully control the societal, educational and cultural factors that lead to disconnects between their needs and the workforce's capabilities. Still, many try, making concerted efforts to work with community colleges, traditional and career (for-profit) universities, third-party certifying organizations, and K-12 schools. But without help, the challenge is daunting, especially for companies operating in multiple locations.

Table of Contents for the Digital Edition of Training Industry Magazine - Training Outsourcing 2015 Special Edition

Perspectives on Training Outsourcing
Table of Contents
Be the CEO of Your Learning Organization
Training as a Service: Making Training More Effective & Profitable
Finding the Right Training Partner to Minimize Risk in High Consequence Environments
Proving Your Relevance: How to Flex More Muscle Through Outsourcing
Defining the Link between Performance and Results
Higher Value Outsourcing: Moving to an Integrated Workforce Development Model
Five Steps to Ensure a Successful Shift to Digital Learning
I Don't Really Know' is No Longer an Option
Choosing the Right Training Partner & Modality to Achieve the Best Results
Transforming Learning and Development Through Training Outsourcing
Setting the 'Gold Standard' in Video E-Learning
10 Lessons for Success in Managed Learning
How to Select a Provider for Outsourcing Training Services
Three Rules to Begin a Great Partnership with a Custom E-Learning Provider
What's Online
Company News

Training Industry Magazine - Training Outsourcing 2015 Special Edition