Training Industry Magazine - Training Outsourcing 2015 Special Edition - (Page 34)

10 LESSONS FOR SUCCESS IN MANAGED LEARNING By Joanne Casson How can outsourcing be used successfully in learning and development? To answer this question and promote best practices in training outsourcing, Hemsley Fraser recently conducted a qualitative research study involving 15 organizations ranging from private companies and public administration departments to multinational businesses and global corporations. Our study highlights the drivers behind the decision to outsource, the challenges practitioners face, the benefits they gain and the lessons participants have learned from the process. Let's examine 10 specific lessons gleaned from the study. 34 WHAT IS OUTSOURCING, AND WHEN IS IT USED? The majority of organizations in our study use an external learning provider to source, book, administer and evaluate their training and to manage their training suppliers. Some also outsource other services, such as training needs analysis; development centers; the operation of their learning management system; and the design, development and delivery of specific courses. Typically, anything specific to the business (such as onboarding or new product training) or any core business-related technical training is delivered in-house. More generic programs - including publicly-scheduled management and leadership development, behavioral skills, customer service, finance, general IT, project management, change, health and safety, and diversity and language training - tend to be sourced, booked, administered, managed and evaluated by the external provider. In some cases, the provider also manages and administers the booking of blended learning programs, e-learning, video and virtual learning courses. While the term "training outsourcing" is sometimes used to describe this process, our study found that the word "outsourcing" can have a negative connotation among L&D practitioners, who seem to associate it with a loss of jobs or a loss of control. The process is more commonly referred to as "managed learning." Interestingly, we also found that the market for this service is much more mature in the United States and the United Kingdom than in other countries.

Table of Contents for the Digital Edition of Training Industry Magazine - Training Outsourcing 2015 Special Edition

Perspectives on Training Outsourcing
Table of Contents
Be the CEO of Your Learning Organization
Training as a Service: Making Training More Effective & Profitable
Finding the Right Training Partner to Minimize Risk in High Consequence Environments
Proving Your Relevance: How to Flex More Muscle Through Outsourcing
Defining the Link between Performance and Results
Higher Value Outsourcing: Moving to an Integrated Workforce Development Model
Five Steps to Ensure a Successful Shift to Digital Learning
I Don't Really Know' is No Longer an Option
Choosing the Right Training Partner & Modality to Achieve the Best Results
Transforming Learning and Development Through Training Outsourcing
Setting the 'Gold Standard' in Video E-Learning
10 Lessons for Success in Managed Learning
How to Select a Provider for Outsourcing Training Services
Three Rules to Begin a Great Partnership with a Custom E-Learning Provider
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Training Industry Magazine - Training Outsourcing 2015 Special Edition