Training Industry Magazine - Fall 2016 - 18


training issues and performance issues,
and offer to develop the best and most
effective solution.
Your needs analysis should include methods
to help identify if any of the following
performance issues exist. Sometimes the
best needs analysis is done by shadowing
employees for first-hand accounts of their
experiences, asking questions and actively
listening to them. The real cause typically
reveals itself quickly when you go straight
to the source.
PERFORMANCE ISSUES
Because people are complex and deal with
vast amounts of competing demands, the
number of issues, contributing factors
and causes of performance issues can be
endless (which makes the needs analysis
so important and the results sometimes
unpredictable). Here are some common
issues matched with solutions.
Issue
They know how to do the task but don't realize
that they're doing it incorrectly.
Solution
Feedback
Feedback is one of the most powerful
learning tools. Most adults are capable of
closing their own performance gaps once
they know they exist. Provide regular and
consistent feedback to communicate clear
expectations and areas for improvement.
You can give the feedback, or you can
provide training and tools to the individuals

responsible for giving feedback on the best
ways to do so.
Issue
They forget some of the steps in the process.
Solution
Job aid
People cannot be expected to memorize
long or difficult processes. If there are
detailed steps that need to be completed,
it is vital to provide a job aid to assist the
learner. The aid can come in the form of
an electronic knowledge base or a paper
handout, but there must be a resource
to which employees can refer for help
completing each step.
Issue
They know how to do it but repeatedly forget
when to do it.
Solution
Job aid or automated reminder
If the flow of individual tasks is not intuitive,
it's important to provide a solution to help
the employees remember it. You could
provide a visual job aid or, even better,
improve the system by providing an
automated reminder.
Issue
The process is too difficult or cumbersome.
Solution
Simplify the process.
Expectations must be realistic. If the
reason an employee is not performing
is because the task is too difficult or

ADDITIONAL ISSUES & SOLUTIONS
It's fairly easy to match solutions to actual issues.
Here are some additional issues you'll want to work to identify and match with solutions.
ISSUES

SOLUTIONS

* Unclear expectations

* Appraisal system

* Missing controls
or standards

* Job aids

* Lack of consequences
* Misaligned motives
and expectations
* Low individual capacity
* Personal/home issues
* Rewarding the
unwanted behavior
* Health issues

| 18

THE IDEA THAT
TRAINING CAN
SOLVE ALL
PRODUCTIVITY
PROBLEMS
CAN LEAD AN
ORGANIZATION
TO FAILURE.

* Health/wellness programs
* Career development
* Job/work redesign
* Coaching
* Culture change

* Documentation
* Electronic
performance support
* Re-engineering
* Environment change
* Staffing
* Engineering

* Organizational design

* Leadership
improvement

* Compensation

* Supervision

* Information systems

* Team building

cumbersome, take the time to fully
understand the process and then simplify
it. Even if you are only able to simplify one
step, employees will appreciate that you
took the time to understand what they
were doing and that you made the effort
to improve it. Promise to continue this
effort, and you will contribute to a culture
of positive change in which employees are
more engaged, loyal and motivated.
Issue
They don't understand why they have to do it.
Solution
Explain why.
Adult learners need to understand why
they are expected to do something and
what will happen if they don't. This simple
solution typically ends in a comment like,
"Oh, I had no idea that's why we were
doing that." If learners don't appreciate the
value of a task, they will not do it.
Issue
The process or tasks actually bring little to no
value.
Solution
Eliminate the task.
By exploring the reason for the original
task/expectation, you may find that it isn't
even necessary. It's important to ask, "What
would happen if they didn't do this?" If the



Table of Contents for the Digital Edition of Training Industry Magazine - Fall 2016

Perspectives
Table of Contents
The Outcome of Engagement
Learning Outcomes: We Are Products of our Environment
Step Back and Disengage to Learn
Have Your Millennials Checked Out?
Performance versus Training: It Isn't Always a Training Issue
Mindfulness: A Critical Success Factor
Creating the Ideal Learning Environment
Passion in the Classroom: Can You Be a Sand Salesman?
The Leader as the Facilitator: How to Effectively Lead Knowledge Workers
Interaction Psychology: Why Characters, Clicks, Points and Badges Don't Translate
Learning Effectiveness by Design
Four Ways to Increase Learner Engagement
Open Badges: Reimagining the credential space
Bridging the Disconnect with Learners From Other Cultures
From Where I Sit
L&D’s Role in Moving the Needle on Employee Engagement
Deploying an After-Training Program
9 Ways to Get Business Leaders to Buy-in to Your Learning Efforts
Engaging Content Delivery for Coding Training
Company News
What's Online
Training Talk
Training Industry Magazine - Fall 2016 - Intro
Training Industry Magazine - Fall 2016 - Cover1
Training Industry Magazine - Fall 2016 - Cover2
Training Industry Magazine - Fall 2016 - Perspectives
Training Industry Magazine - Fall 2016 - Table of Contents
Training Industry Magazine - Fall 2016 - 5
Training Industry Magazine - Fall 2016 - 6
Training Industry Magazine - Fall 2016 - 7
Training Industry Magazine - Fall 2016 - 8
Training Industry Magazine - Fall 2016 - The Outcome of Engagement
Training Industry Magazine - Fall 2016 - 10
Training Industry Magazine - Fall 2016 - Learning Outcomes: We Are Products of our Environment
Training Industry Magazine - Fall 2016 - 12
Training Industry Magazine - Fall 2016 - Step Back and Disengage to Learn
Training Industry Magazine - Fall 2016 - 14
Training Industry Magazine - Fall 2016 - Have Your Millennials Checked Out?
Training Industry Magazine - Fall 2016 - Performance versus Training: It Isn't Always a Training Issue
Training Industry Magazine - Fall 2016 - 17
Training Industry Magazine - Fall 2016 - 18
Training Industry Magazine - Fall 2016 - 19
Training Industry Magazine - Fall 2016 - Mindfulness: A Critical Success Factor
Training Industry Magazine - Fall 2016 - 21
Training Industry Magazine - Fall 2016 - 22
Training Industry Magazine - Fall 2016 - 23
Training Industry Magazine - Fall 2016 - Creating the Ideal Learning Environment
Training Industry Magazine - Fall 2016 - 25
Training Industry Magazine - Fall 2016 - 26
Training Industry Magazine - Fall 2016 - 27
Training Industry Magazine - Fall 2016 - Passion in the Classroom: Can You Be a Sand Salesman?
Training Industry Magazine - Fall 2016 - 29
Training Industry Magazine - Fall 2016 - 30
Training Industry Magazine - Fall 2016 - 31
Training Industry Magazine - Fall 2016 - 32
Training Industry Magazine - Fall 2016 - The Leader as the Facilitator: How to Effectively Lead Knowledge Workers
Training Industry Magazine - Fall 2016 - 34
Training Industry Magazine - Fall 2016 - 35
Training Industry Magazine - Fall 2016 - Interaction Psychology: Why Characters, Clicks, Points and Badges Don't Translate
Training Industry Magazine - Fall 2016 - 37
Training Industry Magazine - Fall 2016 - 38
Training Industry Magazine - Fall 2016 - 39
Training Industry Magazine - Fall 2016 - Learning Effectiveness by Design
Training Industry Magazine - Fall 2016 - 41
Training Industry Magazine - Fall 2016 - 42
Training Industry Magazine - Fall 2016 - 43
Training Industry Magazine - Fall 2016 - Four Ways to Increase Learner Engagement
Training Industry Magazine - Fall 2016 - 45
Training Industry Magazine - Fall 2016 - 46
Training Industry Magazine - Fall 2016 - 47
Training Industry Magazine - Fall 2016 - Open Badges: Reimagining the credential space
Training Industry Magazine - Fall 2016 - 49
Training Industry Magazine - Fall 2016 - Bridging the Disconnect with Learners From Other Cultures
Training Industry Magazine - Fall 2016 - 51
Training Industry Magazine - Fall 2016 - From Where I Sit
Training Industry Magazine - Fall 2016 - 53
Training Industry Magazine - Fall 2016 - 54
Training Industry Magazine - Fall 2016 - L&D’s Role in Moving the Needle on Employee Engagement
Training Industry Magazine - Fall 2016 - 56
Training Industry Magazine - Fall 2016 - Deploying an After-Training Program
Training Industry Magazine - Fall 2016 - 9 Ways to Get Business Leaders to Buy-in to Your Learning Efforts
Training Industry Magazine - Fall 2016 - 59
Training Industry Magazine - Fall 2016 - Engaging Content Delivery for Coding Training
Training Industry Magazine - Fall 2016 - Company News
Training Industry Magazine - Fall 2016 - What's Online
Training Industry Magazine - Fall 2016 - Cover3
Training Industry Magazine - Fall 2016 - Cover4
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