Training Industry Magazine - Spring 2016 - (Page 21)

INCORPORATING INSTANT MESSAGING INTO COMMUNICATIONS TRAINING BY JORDAN R. JENSEN, Ed.D Most of us send text messages on a daily, if not an hourly, basis in our personal lives - and have for many years. Increasingly, many professional organizations are utilizing instant messaging applications at the office as well. Some organizations use instant messaging for internal use, to enable their agents to communicate more quickly with colleagues, supervisors and subordinates about basic information and task requests (one of the same reasons we often text family members or friends). Other organizations also use instant messaging applications to communicate with clients, potential clients and website browsers. Are instant messaging tools efficient and effective means of getting work done, or are they merely technological distractions that convolute intra-office communication processes and waste precious time? The answer to both of these questions is, in one word: YES! The real question is: How can we utilize text and instant messaging applications to maximize their 21

Table of Contents for the Digital Edition of Training Industry Magazine - Spring 2016

Training Industry Magazine - Spring 2016
Transforming the Classroom Experience
Table of Contents
Onboarding Successful Leaders
Will the App Become the New Classroom?
The Evolving Classroom
Developing Micro-Learning for Micro-Moments
Testing the Waters with Mobile Learning
Incorporating Instant Messaging into Communciations Training
Tools for the Mixed Physical and Virtual Classroom
Training a Diverse Workforce
Next Generation Classroom: Providing the Ultimate Learning Experience
Meeting the Five Moments of Need
Save the Learners: Build a Serious Game Strategy
Universal Design for Learning Revolutionizing the Classroom Experience
Crossing Cultural Training
The Changing Face of Training Outsourcing
Design Learning so Everyone Gets an 'A'
Creating Brain-Compatible Materials
Four Ways to Become an Agent of Learning, Not Change
BizLibrary Invests in the Science of Memory
Company News
What's Online
Training Talk

Training Industry Magazine - Spring 2016