Training Industry Magazine - May/June 2017 - 9

GUEST EDITOR
JOHN F. BROER

THE WEB:

NOT A REPLACEMENT FOR WISDOM

We are locked in discussion about
the millennials, what they offer,
what they need and how to guide
them in their career journeys. I'm
reluctant to label any group based on
a range of birthdates. At a basic level,
the millennials are just the current
"emerging workforce." They possess
unique qualities and characteristics
related to work style, habits and needs
from their professional pursuits. Like
previous workforces, we must be aware
of what drives them and influences
their decisions.
Millennials tend to occupy positions
only for a few years before moving on
to a new opportunity. LinkedIn's 2016
study shows that people graduating
between 2006 and 2010 will average
2.85 jobs in a five-year period. Couple
that with the "Silver Tsunami" that is
upon us; where thousands of employees
with
extensive
knowledge
and
experience are reaching retirement age
every day. And they have something
that is invaluable - wisdom. When
this deep legacy knowledge walks out
the door to start enjoying the fruits
of a 401K, the emerging generation
will look to the web and be found
wanting. So, how do we bring these
worlds together?
The internet provides us with a
wealth of knowledge, but wisdom is
entirely different. Look up definition
of wisdom and you will find phrases
like "soundness of action," "good
judgement," and "enlightenment." The
aggregate investment to cultivate this
wisdom in the business world is likely
incalculable, but the expense of losing

it forever is equally huge. So, what can
we do to capture this wisdom from
our exiting workforce and make it
available to our emerging workforce?
Organizations must find ways to
engage our emerging workforce and
create a setting where the exchange
of information and the curation of
wisdom is passed along.
APPRENTICE AND MENTOR
This is where mentoring can be of
great benefit. Companies with wellorchestrated mentoring programs
are intentional about how a mentor
and apprentice are paired, how goals
and expectations are managed,
and when this relationship should
conclude. In The 2016 Deloitte
Millennial Survey, when a mentoring
program is in place, millennials report
a positive impact 61 percent of the
time in emerging economies and 52
percent in mature ones. Furthermore,
millennials intending to stay with
their organization for more than five
years are twice as likely to have a
mentor. Based on that statistic, by
pairing a millennial with a suitable
mentor, you double the average time
he or she is likely to stay with the
company and reduce the high costs of
replacing them.
RECORD EVERYTHING
Whether you have a studio or film crew,
or simply a HD camcorder, webcam or
smartphone to capture knowledge,
these tools can create "snackable"
content that can be cataloged and
made available on demand to newer

employees via their mobile and
desktop devices. This is a practical way
to bridge the gap between the wisdom
that is preparing to walk out the door
and making it available in a format
consistent with how millennials prefer
to learn.
Organizations can upload content
to an existing LMS or place it on the
company's intranet. There are also
technology disruptors that make it
easy to capture your own content
and make it readily available to your
workforce via mobile device. These
innovators have created a digital
platform that puts company-specific
content and videos in the palm of every
employee's hand.

THE EXPENSE OF
LOSING WISDOM
FOREVER IS HUGE.
Just think, if you could enlist your most
experienced employees and record
the most critical elements of a job or
task, you could curate and catalog that
into manageable "chunks" that newer
employees can reference and watch at
their time-of-need and point-of-need.
These knowledge platforms change
the profile of the LMS and provide a
way to capture legacy knowledge and
deliver it in a preferential way.
John F. Broer is the AVP of learning and
development for Welltower Inc., as well as a
speaker, facilitator, and learning evangelist.
Email John.

T R A I N I N G I N DUSTR Y MA GAZ INE - MIND THE GAP 201 7 I WWW . T RAININGINDU S T RY . C OM/ MAGAZ I NE

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https://blog.linkedin.com/2016/04/12/will-this-year_s-college-grads-job-hop-more-than-previous-grads https://blog.linkedin.com/2016/04/12/will-this-year_s-college-grads-job-hop-more-than-previous-grads https://www2.deloitte.com/content/dam/Deloitte/global/Documents/About-Deloitte/gx-millenial-survey-2016-exec-summary.pdf https://www2.deloitte.com/content/dam/Deloitte/global/Documents/About-Deloitte/gx-millenial-survey-2016-exec-summary.pdf http://www.trainingindustry.com/ezine.aspx

Table of Contents for the Digital Edition of Training Industry Magazine - May/June 2017

https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20201112
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20200910
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20200708
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20200506
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20200304
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20200102
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20191112
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20190910
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20190708
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20190506
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20190304
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20190102
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20181112
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20180910
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20180708
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20180506
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20180304
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20180102
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20171112
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20170910
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20170708
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20170506
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20170304
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20171112_se
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20161112
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2016fall
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2016summer
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2016sales
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2016spring
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2016winter
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2015outsourcing
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2015fall
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2015summer
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2015leadership
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2015spring
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2015winter
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2014fall
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2014summer
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2014spring
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2014winter
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2013fall
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2013summer
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2013spring
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2013winter
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2012fall
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2012summer
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2012spring
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2012winter
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2011fall
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2011summer
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2011spring
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2011winter
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2010fall
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2010summer
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2010spring
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2010winter
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2009fall
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2009summer
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2009spring
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2009winter
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2008fall
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2008summer
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2008spring
https://www.nxtbookmedia.com