Training Industry Magazine - May/June 2018 - 48



The pharmaceutical industry is driven
to find ways to get approved medicines
into patients' hands faster - not only to
save lives, but to improve the quality
of life for many. The clinical colleagues
at Pfizer understand this and are being
tasked in new ways to overcome the
challenges of drug development. In
an effort to expedite the research,
development and study of new products
for the benefit of patients, the Pfizer
organization is stressing more than ever
that "time matters."
In looking for opportunities to promote
"time matters" in getting affordable
medicines to patients in need, we
identified one area that would directly
support Pfizer's clinical trial lifecycle -
training. A first-class training program
was needed and would be a key factor to
helping colleagues achieve their goals.
After surveying our internal clinical trial
community, it was determined that
more effective training would help our
colleagues perform their roles more

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According to our findings, the existing
training wasn't fully meeting their
needs and they felt we could do more
to prepare them to tackle the tasks
required from their role's perspective.
They read the processes, took the
required training, but they weren't
connecting to what they were being
asked to do. Colleagues responded that
they were on information overload and
felt a heavy "training burden" without
getting to what they really needed to
know for their role.

In order to improve our training program,
changes to our training strategy and
approach were necessary. Our clinical
staff would need to complete and
access training quicker and easier. The
new program would have to be more
adaptive and flexible. It needed to
incorporate a multi-modal approach
that would appeal to all learning styles
and experience levels.

As colleagues moved within the
organization into new roles, they
needed a way to learn their new
responsibilities quickly and efficiently,
as a new employee would in a new hire
training program.
A new internal, web-based e-learning
education site was developed to
address this training need within the
organization. The new program was
designed with the end user in mind.
Building it, though, required the
socialization and collaboration of not
just end users, but leaders and internal
stakeholders who would contribute to
the content and add relevant stories
and examples to fully make the training
more robust and effective.
Since many of the leaders in the
organization were the most impacted
by trying to manage changes in the
organization and help their teams be
more informed, they were more than
happy to work with our training team.
The line leadership partnered with us to
ensure that any required courses would


Table of Contents for the Digital Edition of Training Industry Magazine - May/June 2018