Training Industry Magazine - November/December 2018 - 13

PERFORMANCE MATTERS
JULIE WINKLE GIULIONI

THINK ABOUT IT!
How we deliver content continues to
change. The strategies, tools, context, and
cadence of learning efforts are in the midst
of significant disruption - much of it aimed
at helping individuals, the organization and
the L&D function operate at the speed of
business. And yet, are we accelerating the
process at the expense of its purpose? Are
we getting better and quicker at deploying
information only to have it lost on those
who need it most? Too many people,
learning professionals and learners alike,
think so.

on and prioritize the kinetic elements of
learning - the workshop activities, online
interactions, or hands-on application. But
we can no longer leave the more 'passive'
elements of reflection to chance. We must
invest just as much attention to engineering
opportunities for the instruction and
information to sink and settle in.

At its core, the learning most needed
by today's organizations boils down to
embedded, relevant knowledge and
skills that can be accessed and applied
appropriately. It begins with appropriately
selected learning vehicles that can be
implemented in various ways. But the
information exchange and even practice of
new skills, while important, is just the first
step in the process.

There's nothing that prompts reflection
better than a juicy, well-chosen question.
So, put as much time into your questions
as you put into the rich content that you
craft. Challenge yourself and others to go
well beyond basic knowledge recall. Ask
provocative questions that help learners
connect the dots and figure out what the
information or skill might mean to them
and how they can use it within the context
of their work.

If you strive for learning that people
internalize, rationalize, assimilate, and
incorporate into their behavior, this
requires more. It requires reflection. And
the inconvenient truth is that reflection,
deep, performance-changing thought and
consideration, requires some time.
RAMP UP REFLECTION
In our current environment of instantaneous
gratification, immediate response times,
and results that were due yesterday,
patience is in short supply. But learning
doesn't operate at the speed of light. Those
who endeavor to accelerate the learning
process must be prepared to encounter
a bottleneck - and it's above the neck. As
a result, enabling thinking (and the time
required for it) must be an L&D priority.
Given the bias for action that many L&D
professionals share, it's natural to focus

So, help people commit to and engage in
the thinking required to drive real learning
results with these strategies.
PURPOSEFUL PROBES

CONTEMPLATION CARVE-OUTS
Thinking is becoming a lost art. As humans,
we are falling out of the practice of quiet
reflection. So, L&D professionals must
force the issue. We must carve out time for
contemplation. But amorphous thinking
time might freak both management and
participants out. Instead, offer a framework
that focuses attention and trains the
fast-traveling brain. Dedicating even 10
minutes to visualization, journaling, or a
silent walk around the parking lot creates
the time, structure or space for thinking
to happen.

ongoing reflection in today's 'no-timeto-think' workplace requires discipline,
commitment and planning, which must
begin before learners return to their job.
This means proactively including in the
training an opportunity for people to
identify when they will stop to allow for
reflection. It could be a specific time of the
day or week. Or an environmental cue (like
making the commitment to set aside time
to reflect after each difficult conversation)
that triggers a pause to consider what's
been learned, how it's working, and what
individuals might do differently.

THINKING IS BECOMING
A LOST ART.
Technology can also help. Chatbots
can effortlessly reach out to learners
with targeted questions at just the right
intervals. Apps can be developed to ping
participants with timely reminders to
stop, drop and think. And lastly, integrated
performance support can incorporate
questions that inspire contextualized, inthe-moment reflection.
So, feel free to accelerate and streamline
everything else around learning. Make
delivery and knowledge acquisition
as efficient as possible. Take out the
extraneous and condense content down to
its most essential core. But just remember
that when it comes to learning, the need to
think will never shrink.

PRESCRIBED PAUSES
While you might be able to engineer more
thinking into the actual learning experience
you control, what about after participants
depart the sacred learning space? Ensuring

Julie Winkle Giulioni has 25 years of experience
working with organizations worldwide to
improve performance through learning. Email
Julie.

T R A I N I N G I N DUSTR Y MA GAZ INE - THE MODERN LEARNING MINDSET 20 18 I WWW. T RAININGINDU S T RY . C OM/ MAGAZ I NE

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Table of Contents for the Digital Edition of Training Industry Magazine - November/December 2018

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https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20190506
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https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20181112
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20180910
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20180708
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20180506
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20180304
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20180102
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20171112
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20170910
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20170708
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20170506
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20170304
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20171112_se
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https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2015leadership
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https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2015winter
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https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2012summer
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2012spring
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https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2011summer
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