Training Industry Magazine - September/October 2019 - 27

Figure 1
The Performance Support Pyramid: The Methodology Game Changer

* Support the creation of multiple
content types
* Easy set-up and maintenance
* Flexible publishing and sharing options
* Peer review workflow

Guidelines to Ensure
Quality Information
Moving on to the final piece of this EGL
equation, how can L&D ensure quality of
information shared by SMEs and inspire
them to continue sharing knowledge?
Here are a few guidelines drawn from
our experience: 

Source: Bob Mosher and Conrad Gottfredson

friendly tool that captures the knowledge
in the working moment so that it is
available to other colleagues.
To this end, we conducted a study in
2018 to understand the behavior and
content types created by SMEs as part
of the knowledge-sharing act. Our top
findings indicated that employees create
different types of content to match the
point of need. Our results tied in with
the content types illustrated in the
Performance Support Pyramid (Figure 1)
of five moments of learning needs. This
implies that SMEs may not adhere to the
standards of curriculum or courses and
can be improvised to a great extent.

L&D CAN PARTNER WITH
EMPLOYEES TO CREATE A
POOL OF COLLECTIVE WISDOM.
As Elliot Masie, educational technology
expert, puts it, think of a tool that supports
"lego-styled content creation," where
pieces can be arranged in any way to arrive
at a structure. In other words, the learning

tools must allow SMEs to share knowledge
as they experience it in their work. They
should enable authors to create discrete
chunks of information in multiple forms
and an on-demand format (i.e., checklists,
articles, tutorials, videos, FAQs, etc.).
In this context, there is a gap in the market
for social learning and knowledge sharing
tools. This was evident in Easygenerator's
research among subject matter experts
(SMEs) who helped distinguish two main
types of content tools: rich, complex
authoring tools and wiki-style document
and information systems. These authoring
tools are made for instructional designers
who are highly skilled at creating highquality training content and do not suit
the needs of SMEs who lack a didactic
background. Vast, wiki-style document
and information systems are designed for
employees to collaborate and exchange
information. These frustrate SMEs because
of their lack of structure.
In our experience working with clients like
T-Mobile, Nielsen and Electrolux, there are
a few criteria that helped L&D decide on
the right tools for implementing EGL:
* Zero-learning curve
* Collaborative content creation

Inspire: SMEs often assume that creating
e-learning content is too difficult because
it involves developing complicated,
comprehensive courses. L&D should make
clear that learning content does not have
to be a full course but can be a simple
how-to. Help them identify best practices
for the training resources.
Guide: Provide enough guidance on what
constitutes meaningful learning content.
Webinars, resources and in-person
sessions on best practices will significantly
improve the quality of content.
Monitor: You only guide once and
then start monitoring authors and
content to evaluate consumption. Use
the data/metrics to figure out what's
working and what's not, and guide your
authors accordingly.
To sum it up, L&D professionals have
always strived to produce the best
learning experience possible. But does a
perfectionist approach result in the best
return on investment (ROI)? Instead of
striving to achieve the perfect training
course, L&D teams should give SMEs
everything they need to spring into action
and do it themselves. The true power
lies in partnering with employees and
enabling them to share knowledge as they
experience it.
Kasper Spiro is the CEO of Easygenerator.
Videhi Bhamidi serves as a learning product
consultant at Easygenerator. Email Kasper
and Videhi.

T R A I N I N G I N DUSTR Y MAGAZ INE -FORMALIZ ING INFORMAL L E ARNI NG 2 019 I W W W .T RAI NI NGI NDU S T RY .C OM/ MAGAZI NE

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https://www.5momentsofneed.com/ https://www.trainingindustry.com/magazine

Training Industry Magazine - September/October 2019

Table of Contents for the Digital Edition of Training Industry Magazine - September/October 2019

Thinking More Broadly About How Adults Learn
Table of Contents
Mentoring: 4 Keys To Making it a Meaningful Learning Experience
Formalizing Informal Learning: Tinker Dabble Doodle Try
The Accidental Learner
Percolating Builds Depth
Coaching is a Cop-Out
Close More Deals With Story Selling
Partnering for the Power of Knowledge: How Can Knowledge Sharing Foster Collaboration Among L&D and Employees?
Organizational Resiliency: a Function of Leader Adaptability and Versatility
Rules of Engagement for by Laura Francis Mentoring Reverse
Steps to Formally Make The Informal Part of Your Content Strategy
The Play's the Thing': The Power of Story-Based Learning
Fujitsu’s Experiment With Peer Coaching Pays Off
How to be Authentic When Collaborating on Multicultural Virtual Teams
Making the Case for Informal Learning at Work
Formalizing Informal Learning to Improve Performance
Making Learning Fun Again
Investing in the Future of the Worker, Not Just the Future of Work
Company News
Training Industry Magazine - September/October 2019 - Cover1
Training Industry Magazine - September/October 2019 - 2
Training Industry Magazine - September/October 2019 - Thinking More Broadly About How Adults Learn
Training Industry Magazine - September/October 2019 - Table of Contents
Training Industry Magazine - September/October 2019 - 5
Training Industry Magazine - September/October 2019 - 6
Training Industry Magazine - September/October 2019 - 7
Training Industry Magazine - September/October 2019 - 8
Training Industry Magazine - September/October 2019 - Mentoring: 4 Keys To Making it a Meaningful Learning Experience
Training Industry Magazine - September/October 2019 - 10
Training Industry Magazine - September/October 2019 - Formalizing Informal Learning: Tinker Dabble Doodle Try
Training Industry Magazine - September/October 2019 - 12
Training Industry Magazine - September/October 2019 - The Accidental Learner
Training Industry Magazine - September/October 2019 - 14
Training Industry Magazine - September/October 2019 - Percolating Builds Depth
Training Industry Magazine - September/October 2019 - Coaching is a Cop-Out
Training Industry Magazine - September/October 2019 - 17
Training Industry Magazine - September/October 2019 - 18
Training Industry Magazine - September/October 2019 - 19
Training Industry Magazine - September/October 2019 - Close More Deals With Story Selling
Training Industry Magazine - September/October 2019 - 21
Training Industry Magazine - September/October 2019 - 22
Training Industry Magazine - September/October 2019 - 23
Training Industry Magazine - September/October 2019 - Partnering for the Power of Knowledge: How Can Knowledge Sharing Foster Collaboration Among L&D and Employees?
Training Industry Magazine - September/October 2019 - 25
Training Industry Magazine - September/October 2019 - 26
Training Industry Magazine - September/October 2019 - 27
Training Industry Magazine - September/October 2019 - 28
Training Industry Magazine - September/October 2019 - Organizational Resiliency: a Function of Leader Adaptability and Versatility
Training Industry Magazine - September/October 2019 - 30
Training Industry Magazine - September/October 2019 - 31
Training Industry Magazine - September/October 2019 - Rules of Engagement for by Laura Francis Mentoring Reverse
Training Industry Magazine - September/October 2019 - 33
Training Industry Magazine - September/October 2019 - 34
Training Industry Magazine - September/October 2019 - 35
Training Industry Magazine - September/October 2019 - Steps to Formally Make The Informal Part of Your Content Strategy
Training Industry Magazine - September/October 2019 - 37
Training Industry Magazine - September/October 2019 - 38
Training Industry Magazine - September/October 2019 - 39
Training Industry Magazine - September/October 2019 - The Play's the Thing': The Power of Story-Based Learning
Training Industry Magazine - September/October 2019 - 41
Training Industry Magazine - September/October 2019 - 42
Training Industry Magazine - September/October 2019 - 43
Training Industry Magazine - September/October 2019 - Fujitsu’s Experiment With Peer Coaching Pays Off
Training Industry Magazine - September/October 2019 - 45
Training Industry Magazine - September/October 2019 - How to be Authentic When Collaborating on Multicultural Virtual Teams
Training Industry Magazine - September/October 2019 - 47
Training Industry Magazine - September/October 2019 - 48
Training Industry Magazine - September/October 2019 - 49
Training Industry Magazine - September/October 2019 - 50
Training Industry Magazine - September/October 2019 - Making the Case for Informal Learning at Work
Training Industry Magazine - September/October 2019 - 52
Training Industry Magazine - September/October 2019 - Formalizing Informal Learning to Improve Performance
Training Industry Magazine - September/October 2019 - 54
Training Industry Magazine - September/October 2019 - Making Learning Fun Again
Training Industry Magazine - September/October 2019 - Investing in the Future of the Worker, Not Just the Future of Work
Training Industry Magazine - September/October 2019 - Company News
Training Industry Magazine - September/October 2019 - Cover4
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