Training Industry Magazine - September/October 2019 - 38

As L&D professionals, we need to provide
context over content to our audiences;
informal learning provides that context.
In other words, put employees in the
driver's seat. Let learners navigate
learning opportunities and help them
foster connections with others to
get content at the time of need via
clear paths and recommendations. To
accomplish this, L&D organizations must
develop and deliver relevant learning
experiences in the workflow, following a
unified framework.
Key point: A comprehensive content strategy
should include a healthy mixture of formal
and informal methods to facilitate learner
experiences. It should be a deliberate and
well thought out plan to deliver a holistic
and continuous learning experience.

STEP 1.
STRUCTURE A HOLISTIC
MODERN LEARNING
ECOSYSTEM
The modern learning ecosystem needs be
viewed as an interconnected intelligent
system. A modern ecosystem (Figure 1)
goes beyond traditional programs hosted
on a learning management system
(LMS) that measures only completions
and training hours. These innovative, new
ecosystems connect learning where it
happens by measuring behavioral change
and business impact. Content outside the
LMS augments the learning experience,
improving retention and adoption by
providing content at the time of need.
Key point: This system is a shift in mindset to
a more holistic view that considers the entire
system. It's a framework that allows for a
high-performing learning organization,
connecting people, content, technology,
culture and strategy.
This system would respond to relevant
triggers in an employee's life that may
call for a learning intervention based
on data, proper metrics and learner
preferences. It's a systematic approach
that involves various delivery systems to
provide unique learning paths adapted
to every learner's needs. Success of this
system requires a collaboration of efforts
between all learning teams across an
organization. It is important to continue to

| 38

build on this vision to provide a cohesive,
personalized and purposeful consumergrade learning experience.

STEP 2.
TIDY UP EXISTING SYSTEMS
AND CHANNELS
"There's an opportunity to learn from all
the things in your life, including the things
that you discard." - Marie Kondo, bestselling
author and star of Netflix's hit show, "Tidying
Up with Marie Kondo"
You've heard the expression less is more.
This is not only true of content itself but
also the systems and channels that host
content. Due to the lack of tracking,
audits and ownership of content, we
have continuously cluttered systems
with outdated and unused content
with no expiration date. So, even with
our best efforts to create new more
engaging, personalized and relevant
content, we still find this content being
underutilized. Why?

of systems, ineffective search and the
overabundance of irrelevant content. This
leads to learner frustration and lack of
trust in the systems that are supposed to
provide them with the content they need,
causing them to look for other means of
upskilling themselves.

The real magic
of informal
learning lies in the
spontaneous nature
in which people
learn from the
content and people
around them.

A major cause of underutilization of
content is that the content cannot be
found, often due to poor integration

Figure 1

Content Layer
Content repositories
and management
(formal, informal, other)
UA
(Universal
Asst.)

Content
Creators/
Reviewers

Authoring
Layer
Content authoring
and development

Learning
Experience
Platform

Data
Analysts

Data Layer
Data Analytics
and Measurement

access
Learners
EcoSystem
Framework

Learner
Collections/Preferences


https://www.trainingindustry.com/glossary/learning-management-system-lms/ https://www.trainingindustry.com/glossary/learning-management-system-lms/

Training Industry Magazine - September/October 2019

Table of Contents for the Digital Edition of Training Industry Magazine - September/October 2019

Thinking More Broadly About How Adults Learn
Table of Contents
Mentoring: 4 Keys To Making it a Meaningful Learning Experience
Formalizing Informal Learning: Tinker Dabble Doodle Try
The Accidental Learner
Percolating Builds Depth
Coaching is a Cop-Out
Close More Deals With Story Selling
Partnering for the Power of Knowledge: How Can Knowledge Sharing Foster Collaboration Among L&D and Employees?
Organizational Resiliency: a Function of Leader Adaptability and Versatility
Rules of Engagement for by Laura Francis Mentoring Reverse
Steps to Formally Make The Informal Part of Your Content Strategy
The Play's the Thing': The Power of Story-Based Learning
Fujitsu’s Experiment With Peer Coaching Pays Off
How to be Authentic When Collaborating on Multicultural Virtual Teams
Making the Case for Informal Learning at Work
Formalizing Informal Learning to Improve Performance
Making Learning Fun Again
Investing in the Future of the Worker, Not Just the Future of Work
Company News
Training Industry Magazine - September/October 2019 - Cover1
Training Industry Magazine - September/October 2019 - 2
Training Industry Magazine - September/October 2019 - Thinking More Broadly About How Adults Learn
Training Industry Magazine - September/October 2019 - Table of Contents
Training Industry Magazine - September/October 2019 - 5
Training Industry Magazine - September/October 2019 - 6
Training Industry Magazine - September/October 2019 - 7
Training Industry Magazine - September/October 2019 - 8
Training Industry Magazine - September/October 2019 - Mentoring: 4 Keys To Making it a Meaningful Learning Experience
Training Industry Magazine - September/October 2019 - 10
Training Industry Magazine - September/October 2019 - Formalizing Informal Learning: Tinker Dabble Doodle Try
Training Industry Magazine - September/October 2019 - 12
Training Industry Magazine - September/October 2019 - The Accidental Learner
Training Industry Magazine - September/October 2019 - 14
Training Industry Magazine - September/October 2019 - Percolating Builds Depth
Training Industry Magazine - September/October 2019 - Coaching is a Cop-Out
Training Industry Magazine - September/October 2019 - 17
Training Industry Magazine - September/October 2019 - 18
Training Industry Magazine - September/October 2019 - 19
Training Industry Magazine - September/October 2019 - Close More Deals With Story Selling
Training Industry Magazine - September/October 2019 - 21
Training Industry Magazine - September/October 2019 - 22
Training Industry Magazine - September/October 2019 - 23
Training Industry Magazine - September/October 2019 - Partnering for the Power of Knowledge: How Can Knowledge Sharing Foster Collaboration Among L&D and Employees?
Training Industry Magazine - September/October 2019 - 25
Training Industry Magazine - September/October 2019 - 26
Training Industry Magazine - September/October 2019 - 27
Training Industry Magazine - September/October 2019 - 28
Training Industry Magazine - September/October 2019 - Organizational Resiliency: a Function of Leader Adaptability and Versatility
Training Industry Magazine - September/October 2019 - 30
Training Industry Magazine - September/October 2019 - 31
Training Industry Magazine - September/October 2019 - Rules of Engagement for by Laura Francis Mentoring Reverse
Training Industry Magazine - September/October 2019 - 33
Training Industry Magazine - September/October 2019 - 34
Training Industry Magazine - September/October 2019 - 35
Training Industry Magazine - September/October 2019 - Steps to Formally Make The Informal Part of Your Content Strategy
Training Industry Magazine - September/October 2019 - 37
Training Industry Magazine - September/October 2019 - 38
Training Industry Magazine - September/October 2019 - 39
Training Industry Magazine - September/October 2019 - The Play's the Thing': The Power of Story-Based Learning
Training Industry Magazine - September/October 2019 - 41
Training Industry Magazine - September/October 2019 - 42
Training Industry Magazine - September/October 2019 - 43
Training Industry Magazine - September/October 2019 - Fujitsu’s Experiment With Peer Coaching Pays Off
Training Industry Magazine - September/October 2019 - 45
Training Industry Magazine - September/October 2019 - How to be Authentic When Collaborating on Multicultural Virtual Teams
Training Industry Magazine - September/October 2019 - 47
Training Industry Magazine - September/October 2019 - 48
Training Industry Magazine - September/October 2019 - 49
Training Industry Magazine - September/October 2019 - 50
Training Industry Magazine - September/October 2019 - Making the Case for Informal Learning at Work
Training Industry Magazine - September/October 2019 - 52
Training Industry Magazine - September/October 2019 - Formalizing Informal Learning to Improve Performance
Training Industry Magazine - September/October 2019 - 54
Training Industry Magazine - September/October 2019 - Making Learning Fun Again
Training Industry Magazine - September/October 2019 - Investing in the Future of the Worker, Not Just the Future of Work
Training Industry Magazine - September/October 2019 - Company News
Training Industry Magazine - September/October 2019 - Cover4
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