Training Industry Magazine - November/December 2019 - 39

The Digital Revolution
Driving Profound Disruption
It is widely known that the pace of digital
revolution is accelerating, evidenced
by the speed and use of disruptive
technologies such as robotic process
automation (RPA), artificial intelligence
(AI), augmented reality (AR) and virtual
reality (VR). These technologies are
reshaping the workforce, workplace
and marketplace. This era, known as the
Fourth Industrial Revolution, is profoundly
disrupting all industries across the globe.
Attending to legacy systems and
deciding on new platforms is critical to
catching up and then keeping pace. As
technological advancement accelerates,
organizations are faced with the
challenge of managing the interaction
between legacy systems and new digital
platforms. In addition, preparing for the
future modernized architecture is no
longer optional. According to Information
Age, 97% of companies say their legacy
networks will have difficulty keeping
pace with the evolving demands of
cloud-based applications.
Successful companies confront these
changes by investing in disruptive
technologies and continuously adapting
to meet employee and customer
experience expectations. A "let's ignore
it until it's broken" approach is not
sustainable and may be harmful to your
company's brand. With the explosion
of cloud-based learning solutions, your
organization can make decisions that
align with your corporate strategy and
introduce a learning technology stack
that promotes learner experience
and performance.

Enhance Learner Experience,
Improve Performance
More and more employees are
entering their workplaces expecting
a consumer-like experience, which
means 24/7 access to technology,
mobile
capabilities,
seamlessly
interconnected digital platforms, simple

and intuitive user interfaces, and the
ability to share and receive feedback.
Digital learning solutions create countless
opportunities for organizations to provide
innovative learning experiences to their
employees. With modern cloud-based
platforms come improved employee
access, personalization, curated microcontent, video distribution and enhanced
learner experiences.

If an
organization is
to stay ahead
of the game,
learning must
be realized more
quickly and at
the points of
need to meet
business goals.

Unfortunately, according to a recent
Deloitte study, "nearly 80 percent of
executives rated employee experience
very important (42 percent) or important
(38 percent), but only 22 percent
reported that their companies were
excellent at building a differentiated
employee experience."
If improving the learner experience is a winwin for the enterprise and the employee,
why do companies cling to outdated
learning models? Most organizations
are aware that they need to adopt and
adapt to new digital learning solutions.
However, technology is the easy part. The
hard part is confronting mixed mindsets
based in historical, social and institutional
practices - or "the way it's always
been done." These mindsets hamper
an organization's progress and ability
to unpack decades of customizations,
well-meaning workarounds, deferred
upgrades and cobbled-together systems
that are not securely connected to the
corporate digital ecosystem.

Haunting Legacy Architecture
Learning technology is rapidly changing.
Solutions are becoming more cloud- and
experienced-based to meet employees'
expectation that the learner experience
measure up to the commercial standard.
There is no doubt that a lagging
learning architecture is holding back
digital transformation. However, many
organizations do not realize that clinging
to traditional, monolithic systems is
detrimental to their future.

According to studies described by
Deloitte
Insights,
"Organizations
with the most compelling workforce
experiences" experience 22% higher
employee engagement, 12% greater
customer satisfaction and 2.3 times
greater three-year revenue growth.
At these companies, workers are also Digital transformation is at the center of
four times more likely to stay with many organizations' business strategy.
Yet a surprising number of leading
the organization.
companies are letting a common enemy
Operationally,
organizations
with stand in their way - aging legacy
a better learner experience can systems. One reason leaders lack
count on a shortened ramp to confidence in their ability to benefit from
proficiency and increased capability technology may be the obstacles legacy
to integrate learning into the flow of technologies present. Cloud applications
work. Strategically, modern learning are a key driver of digital transformation,
technology yields enhanced learning but legacy architecture doesn't have
experiences that can occur anytime the flexibility to integrate cloud-based
data sources.
and anywhere.

T R A I N I N G I N DUSTR Y MAGAZ INE -TRENDS 2020 I WWW.TR AI NINGINDU S T RY . C OM/ MAGAZ I NE

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https://www2.deloitte.com/us/en/insights/focus/human-capital-trends/2017/improving-the-employee-experience-culture-engagement.html https://www2.deloitte.com/us/en/insights/focus/human-capital-trends/2017/improving-the-employee-experience-culture-engagement.html https://www.trainingindustry.com/articles/learning-technologies/robotic-process-automation-and-training-administration/ https://www.trainingindustry.com/articles/learning-technologies/robotic-process-automation-and-training-administration/ https://www2.deloitte.com/us/en/insights/topics/digital-transformation/improving-digital-employee-experience.html https://www2.deloitte.com/us/en/insights/topics/digital-transformation/improving-digital-employee-experience.html https://www.trainingindustry.com/magazine

Training Industry Magazine - November/December 2019

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