Training Industry Magazine - November/December 2019 - 54

ABILITY TO INTERACT EFFECTIVELY WITH PEOPLE OF OTHER CULTURES
REQUIRES

Awareness of
one's own cultural
worldview

Positive attitude
towards cultural
differences

Knowledge of other
cultures

Cross-cultural
skills

Awareness of what
and how one thinks
and acts needs to
come before
understanding others

Are we open to
differences?

Are we aware of
other cultures and
their value systems?

Are we aware of
other cultures and
their value systems?

cultural differences. It has renewed
importance today, where businesses
span across cultures.
OVERCOMING HINDRANCES
Effective cross-cultural communication
begins with the understanding that
the sender and receiver of a message
are from different cultures. They can
overcome hindrances to adapting
cross-cultural competence by:

* Breaking sentences into short
sections to give the audience time
to translate.
* Using simple words.
* Practicing active listening and briefly
summarizing what the other person
has said to ensure understanding.
* Asking frequent questions but not
interrupting.

* Developing awareness of individual
cultures.

* Considering special needs like
time differences, holidays and
observances, and national laws.

* Working toward mutual acceptance.

* Keeping an open mind.

* Researching
the
communication
etiquette of the other culture and
learning a few key words and phrases,
such as greetings.

* Avoiding generalizations based on
stereotypes.

* Avoiding the use of slang and idioms.
* Avoiding negative and double
questions. Instead of asking, "Did you
not any follow of that?", asking, "Did
you follow that?"

* Following the other person's lead
when it comes to humor. Humor is
notoriously culture-specific.
* Being patient, supportive and courteous.

* Asking open questions. In many
cultures, it is considered rude to say
an outright "no." Hence, someone
may hear a "yes" even if the actual
answer is "no."

Today's business relations are made
complex by the nature of the human
diversity involved. Acquiring and adapting
cross-cultural competence can open
up a world of opportunities and value.
Developing this competence throughout
the workforce is the most effective way
to ensure success across organizations.

* Speaking slowly and clearly and
modulating well.

Debashree Roy, Ph.D., holds a doctorate
in social sciences. Email Debashree.

EFFECTIVE
CROSS-CULTURAL
COMMUNICATION
BEGINS WITH THE
UNDERSTANDING
THAT THE SENDER
AND RECEIVER OF A
MESSAGE ARE FROM
DIFFERENT CULTURES.



Training Industry Magazine - November/December 2019

Table of Contents for the Digital Edition of Training Industry Magazine - November/December 2019

Preparing for the Future of L&D
Table of Contents
Do You Have this Key Leadership Skill?
How Learning Leaders Can Implement Brain-based Trends, Strategies and Solutions to Transform Corporate L&D
Cliché or Clarity? 3 Expressions That Can Enhance Your Learning Efforts 
Leadership Trends for L&D to Consider
Building a Workforce for the Future
The Engagement Continuum
Design Thinking: Creating Authentically Learner-Centric Solutions
Trends 2020: The Broadening Role of L&D
The Future of Learning is Experiential
Clinging to 20th-century Learning Architecture Inhibits Your Ability to Deliver a 21st-century Learning Experience
Choosing Talent Over Tech
Go Grow Them: Using Crowdsourcing to Spur Employee Development
AbbVie: Engage Employees in Development, And Leave Them Wanting More
The Adaptation of Cross-Cultural Competence
How Technology is Shaping the Future of Workplace Learning
Using Technology to Support the Learner and Learning Professional Experience
Company News
Training Industry Magazine - November/December 2019 - Cover1
Training Industry Magazine - November/December 2019 - 2
Training Industry Magazine - November/December 2019 - Preparing for the Future of L&D
Training Industry Magazine - November/December 2019 - 4
Training Industry Magazine - November/December 2019 - Table of Contents
Training Industry Magazine - November/December 2019 - 6
Training Industry Magazine - November/December 2019 - 7
Training Industry Magazine - November/December 2019 - 8
Training Industry Magazine - November/December 2019 - Do You Have this Key Leadership Skill?
Training Industry Magazine - November/December 2019 - 10
Training Industry Magazine - November/December 2019 - How Learning Leaders Can Implement Brain-based Trends, Strategies and Solutions to Transform Corporate L&D
Training Industry Magazine - November/December 2019 - 12
Training Industry Magazine - November/December 2019 - Cliché or Clarity? 3 Expressions That Can Enhance Your Learning Efforts 
Training Industry Magazine - November/December 2019 - 14
Training Industry Magazine - November/December 2019 - Leadership Trends for L&D to Consider
Training Industry Magazine - November/December 2019 - Building a Workforce for the Future
Training Industry Magazine - November/December 2019 - 17
Training Industry Magazine - November/December 2019 - 18
Training Industry Magazine - November/December 2019 - 19
Training Industry Magazine - November/December 2019 - 20
Training Industry Magazine - November/December 2019 - The Engagement Continuum
Training Industry Magazine - November/December 2019 - 22
Training Industry Magazine - November/December 2019 - 23
Training Industry Magazine - November/December 2019 - Design Thinking: Creating Authentically Learner-Centric Solutions
Training Industry Magazine - November/December 2019 - 25
Training Industry Magazine - November/December 2019 - 26
Training Industry Magazine - November/December 2019 - 27
Training Industry Magazine - November/December 2019 - Trends 2020: The Broadening Role of L&D
Training Industry Magazine - November/December 2019 - 29
Training Industry Magazine - November/December 2019 - 30
Training Industry Magazine - November/December 2019 - 31
Training Industry Magazine - November/December 2019 - 32
Training Industry Magazine - November/December 2019 - 33
Training Industry Magazine - November/December 2019 - The Future of Learning is Experiential
Training Industry Magazine - November/December 2019 - 35
Training Industry Magazine - November/December 2019 - 36
Training Industry Magazine - November/December 2019 - 37
Training Industry Magazine - November/December 2019 - Clinging to 20th-century Learning Architecture Inhibits Your Ability to Deliver a 21st-century Learning Experience
Training Industry Magazine - November/December 2019 - 39
Training Industry Magazine - November/December 2019 - 40
Training Industry Magazine - November/December 2019 - 41
Training Industry Magazine - November/December 2019 - Choosing Talent Over Tech
Training Industry Magazine - November/December 2019 - 43
Training Industry Magazine - November/December 2019 - 44
Training Industry Magazine - November/December 2019 - 45
Training Industry Magazine - November/December 2019 - Go Grow Them: Using Crowdsourcing to Spur Employee Development
Training Industry Magazine - November/December 2019 - 47
Training Industry Magazine - November/December 2019 - 48
Training Industry Magazine - November/December 2019 - 49
Training Industry Magazine - November/December 2019 - AbbVie: Engage Employees in Development, And Leave Them Wanting More
Training Industry Magazine - November/December 2019 - 51
Training Industry Magazine - November/December 2019 - The Adaptation of Cross-Cultural Competence
Training Industry Magazine - November/December 2019 - 53
Training Industry Magazine - November/December 2019 - 54
Training Industry Magazine - November/December 2019 - 55
Training Industry Magazine - November/December 2019 - 56
Training Industry Magazine - November/December 2019 - How Technology is Shaping the Future of Workplace Learning
Training Industry Magazine - November/December 2019 - Using Technology to Support the Learner and Learning Professional Experience
Training Industry Magazine - November/December 2019 - Company News
Training Industry Magazine - November/December 2019 - Cover4
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