Training Industry Magazine - November/December 2019 - 58

CLOSING
DEALS

USING TECHNOLOGY TO SUPPORT THE LEARNER
AND LEARNING PROFESSIONAL EXPERIENCE
BY TARYN OESCH

From artificial intelligence (AI) to learning
experience platforms, the edtech market
was busy this year. Indications are good
that 2020 will be no different.

development to delivery, organizations
will continue to look for ways to provide
the most efficient way to reskill and
upskill their workforce."

For instance, Docebo's initial public
offering (IPO) closed in October on the
Toronto Stock Exchange. Docebo uses
data from its more than 1,600 customer
organizations around the world to train
its algorithm and customize its AI-based
learning platform. The IPO is the latest
in a series of announcements; this year,
Docebo also released a new mobile-ready
content library, a mobile app publisher, and
several integrations to support seamless
operations across tech stacks, according
to Claudio Erba, founder and CEO.

Whether it's checking a spec during
a sales call or reading a refresher on
feedback before an annual review,
when learners can learn quickly on the
job, it benefits everyone.

PERSONALIZATION COMES
FULL CIRCLE
In 2020, Erba believes, personalized
learning will come "full circle." Learners
need accurate, relevant content, and
they need it as soon as a question
arises. To meet this need, 2020 will see
better, device-agnostic content curation.
"Data is quickly becoming a commodity,
and those organizations that are training
their people with AI-powered learning
platforms are collecting invaluable data,"
Erba says. That data will help inform
stakeholders on the impact of learning not
just on the individual but on the business
as well.
MICROLEARNING IN THE FLOW
OF WORK
You're busier than ever - and your
learners are, too. As a result, they need
easy-to-consume training at their point
of need, says Erba. "This will continue to
be important in 2020, and from content

| 58

LEARNING MANAGEMENT SYSTEM
VS. LEARNING EXPERIENCE
PLATFORM
Docebo's customers are looking for a
"more effective skills experience that
is learner-driven," Erba says. Learning
experience platforms (LXPs) focus on
user experience and integrate automated
content recommendations, social learning,
assessments, user-generated content
and analytics. Their reporting tends
to emphasize impact over compliance,
which is helpful in functions and industries
that aren't regulated, says Ken Taylor,
president of Training Industry.
Learning management systems (LMSs), on
the other hand, enable the management
of non-digital learning, which most LXPs
don't allow for. "You still need a way for the
L&D admin to 'manage' (and understand)
how that content is being used/consumed
and how it's being (or not being) applied
in the flow of work.'" Erba agrees. "The
LXP cannot replace the LMS." L&D
leaders should, instead, view them as
complementary or look for a platform that
combines core elements of both.
With the growing focus on the learner
experience - making sure that training
covers the right information in an engaging
way - LXPs' popularity is also growing.
However, Taylor notes, many LMS

providers are looking to innovate their
platforms to improve the user experience.
EXPANDING THE LEARNER
AUDIENCE
These trends are applicable to customer
training as well. Erba notes that in 2019,
many of Docebo's customers "evolved
their training programs to also include
external audiences," such as customers,
partners and association members.
There are multiple reasons to deploy
extended enterprise training, including to
enhance product knowledge and brand
consistency, to create additional revenue
streams, to reduce risk, to improve
business processes, and to attract more
brand advocates.
As L&D leaders partner with customer
success and sales teams on these
training programs, they must be able to
balance stakeholder needs in what Erba
describes as an account manager role.
Here, learning technology providers have
an opportunity: By creating platforms
that enable the management of multiple
programs for multiple audiences with
multiple administrators, they can help
learning leaders succeed in extended
enterprise training.
Whether it's using AI to make personalized
content recommendations or LXPs to
train employees as well as customers,
technology is supporting and, in some
cases, expanding the role of the training
professional. These are just a few of the
ways technology has impacted L&D in
2019; we can't wait to see what happens
in 2020.
Taryn Oesch is the managing editor of
digital content at Training Industry, Inc.
Email Taryn.



Training Industry Magazine - November/December 2019

Table of Contents for the Digital Edition of Training Industry Magazine - November/December 2019

Preparing for the Future of L&D
Table of Contents
Do You Have this Key Leadership Skill?
How Learning Leaders Can Implement Brain-based Trends, Strategies and Solutions to Transform Corporate L&D
Cliché or Clarity? 3 Expressions That Can Enhance Your Learning Efforts 
Leadership Trends for L&D to Consider
Building a Workforce for the Future
The Engagement Continuum
Design Thinking: Creating Authentically Learner-Centric Solutions
Trends 2020: The Broadening Role of L&D
The Future of Learning is Experiential
Clinging to 20th-century Learning Architecture Inhibits Your Ability to Deliver a 21st-century Learning Experience
Choosing Talent Over Tech
Go Grow Them: Using Crowdsourcing to Spur Employee Development
AbbVie: Engage Employees in Development, And Leave Them Wanting More
The Adaptation of Cross-Cultural Competence
How Technology is Shaping the Future of Workplace Learning
Using Technology to Support the Learner and Learning Professional Experience
Company News
Training Industry Magazine - November/December 2019 - Cover1
Training Industry Magazine - November/December 2019 - 2
Training Industry Magazine - November/December 2019 - Preparing for the Future of L&D
Training Industry Magazine - November/December 2019 - 4
Training Industry Magazine - November/December 2019 - Table of Contents
Training Industry Magazine - November/December 2019 - 6
Training Industry Magazine - November/December 2019 - 7
Training Industry Magazine - November/December 2019 - 8
Training Industry Magazine - November/December 2019 - Do You Have this Key Leadership Skill?
Training Industry Magazine - November/December 2019 - 10
Training Industry Magazine - November/December 2019 - How Learning Leaders Can Implement Brain-based Trends, Strategies and Solutions to Transform Corporate L&D
Training Industry Magazine - November/December 2019 - 12
Training Industry Magazine - November/December 2019 - Cliché or Clarity? 3 Expressions That Can Enhance Your Learning Efforts 
Training Industry Magazine - November/December 2019 - 14
Training Industry Magazine - November/December 2019 - Leadership Trends for L&D to Consider
Training Industry Magazine - November/December 2019 - Building a Workforce for the Future
Training Industry Magazine - November/December 2019 - 17
Training Industry Magazine - November/December 2019 - 18
Training Industry Magazine - November/December 2019 - 19
Training Industry Magazine - November/December 2019 - 20
Training Industry Magazine - November/December 2019 - The Engagement Continuum
Training Industry Magazine - November/December 2019 - 22
Training Industry Magazine - November/December 2019 - 23
Training Industry Magazine - November/December 2019 - Design Thinking: Creating Authentically Learner-Centric Solutions
Training Industry Magazine - November/December 2019 - 25
Training Industry Magazine - November/December 2019 - 26
Training Industry Magazine - November/December 2019 - 27
Training Industry Magazine - November/December 2019 - Trends 2020: The Broadening Role of L&D
Training Industry Magazine - November/December 2019 - 29
Training Industry Magazine - November/December 2019 - 30
Training Industry Magazine - November/December 2019 - 31
Training Industry Magazine - November/December 2019 - 32
Training Industry Magazine - November/December 2019 - 33
Training Industry Magazine - November/December 2019 - The Future of Learning is Experiential
Training Industry Magazine - November/December 2019 - 35
Training Industry Magazine - November/December 2019 - 36
Training Industry Magazine - November/December 2019 - 37
Training Industry Magazine - November/December 2019 - Clinging to 20th-century Learning Architecture Inhibits Your Ability to Deliver a 21st-century Learning Experience
Training Industry Magazine - November/December 2019 - 39
Training Industry Magazine - November/December 2019 - 40
Training Industry Magazine - November/December 2019 - 41
Training Industry Magazine - November/December 2019 - Choosing Talent Over Tech
Training Industry Magazine - November/December 2019 - 43
Training Industry Magazine - November/December 2019 - 44
Training Industry Magazine - November/December 2019 - 45
Training Industry Magazine - November/December 2019 - Go Grow Them: Using Crowdsourcing to Spur Employee Development
Training Industry Magazine - November/December 2019 - 47
Training Industry Magazine - November/December 2019 - 48
Training Industry Magazine - November/December 2019 - 49
Training Industry Magazine - November/December 2019 - AbbVie: Engage Employees in Development, And Leave Them Wanting More
Training Industry Magazine - November/December 2019 - 51
Training Industry Magazine - November/December 2019 - The Adaptation of Cross-Cultural Competence
Training Industry Magazine - November/December 2019 - 53
Training Industry Magazine - November/December 2019 - 54
Training Industry Magazine - November/December 2019 - 55
Training Industry Magazine - November/December 2019 - 56
Training Industry Magazine - November/December 2019 - How Technology is Shaping the Future of Workplace Learning
Training Industry Magazine - November/December 2019 - Using Technology to Support the Learner and Learning Professional Experience
Training Industry Magazine - November/December 2019 - Company News
Training Industry Magazine - November/December 2019 - Cover4
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