Training Industry Magazine - January/February 2020 - 15

SAM SHRIVER & MARSHALL GOLDSMITH

BUILDING
LEADERS

DEVELOPING RANGE VERSUS
DEMONSTRATING AGILITY

In Hollywood, there are actors with
skill sets that align with a particular
type of movie and character. If they
are fortunate, these actors are cast in
pretty much the same role over and
over again throughout their careers.
On the opposite end, there seems
to be a handful of actors in every
generation that have serious range.
Operationally, range can best be
explained as the ability to credibly
make any character, in any production,
feel real. For example, consider the
spectrum of roles played by Meryl
Streep and Tom Hanks:
Meryl Streep - Sent "Postcards from
the Edge"; was a devil wearing Prada;
transformed herself into "The Iron
Lady" and Julia Child; chronicled
Sophie making a very difficult choice
(and so many more!).
Tom Hanks - Found himself "Sleepless
in Seattle"; saved Private Ryan; spent a
couple rough years as a "Cast Away";
successfully commanded Apollo 13
back to earth; became Mr. Rogers to
remind us what "A Beautiful Day in
the Neighborhood" looks like (and so
many more!).
The range of actors like Streep
and Hanks is almost universally
appreciated. Based on personal
experience, if they are starring in a
movie, we recognize it is probably a
movie worth seeing.
What we don't see - and as
moviegoers may not even care about

all that much - is the dedication to the
craft that actors of this caliber routinely
employ. With limited variation, great
actors initiate each project with a
"blank sheet of paper." They immerse
themselves into every conceivable
intricacy of the story being told and
the character being brought to life.
Predictably, the higher the quality of
this immersive discovery, the higher
the probability the production will be
a success.

TO SURVIVE, LEADERS
NEED TO LEARN NEW
THINGS CONSTANTLY.
From our vantage point, this is a lesson
that leaders can (and should) absorb.
Ongoing, diligent, immersive, fresh
discovery has never been a more vital
prerequisite. Change is everywhere
- and impacts everything. It renders
knowledge
gained,
experience
earned and skills developed obsolete
in the blink of an eye and with everincreasing regularity.
It wasn't that long ago that our industry
went to great lengths to distinguish
the practice of management from
leadership, assigning equivalent value
to each discipline:
Management - What you did when
you knew where you were going and
what you needed to do to get there
(i.e., doing things right).

Leadership - What you did when you
had no idea (i.e., figuring out the right
things to do).
Not unlike actors cast into certain
types of productions and certain
types of roles, people managers
were to develop skill sets that could
be employed over and over again
throughout their careers. Not so
much anymore! Employees at every
organizational level are being asked
to figure things out.
However, real-world leaders have
no scripts to memorize or characters
to research, and it isn't so much
about developing range as it is
about demonstrating agility. To
survive, leaders need to learn new
things constantly. It is comparatively
treacherous territory. More like improv
with a live audience than a production
set where rehearsed lines are
delivered until they are perfect.
This translates to exhibiting resiliency
in the face of adversity and, most
importantly, admitting the path being
followed might well not be the right
one - even if it is the most familiar.
The people that can navigate these
challenges are the ones that actors
with serious range will portray on the
silver screen some day!
Marshall Goldsmith is the world
authority in helping successful leaders
get even better. Sam Shriver is the
executive vice president at The Center
for Leadership Studies. Email Marshall
and Sam.

T R A I N I N G I N DUSTR Y MAGAZ INE -AGILE LEARNING 2020 I WWW. T RAININGINDU S T RY . C OM/ MAGAZ I NE

| 15


https://www.trainingindustry.com/magazine

Training Industry Magazine - January/February 2020

Table of Contents for the Digital Edition of Training Industry Magazine - January/February 2020

Building an Adaptable Workforce
Table of Contents
3 Key Technology Principles for Integrated Employee Learning Experiences
The Agile Brain: How You Can Learn to Do Less to Adapt at the Speed of Change
Learnership: Preparing Employees for the New Learning Landscape
Developing Range Versus Demonstrating Agility
Agile Learning Strategies for the Modern Learner
Clicking for Completion: How to Overcome the Hyperactive E-learner
Cutting through the Clutter: How to Curate Content to Drive High-Impact Courses
Skills Gaps Rise as Organizations Ignore Workforce Training Preferences
Creating a Learning Strategy for Change Using the Skills of Improvisation
5 Keys to Building Change Resilience for You and Your Team
Workflow-enabled Learning: Meeting the Needs of the Modern Learner
Meeting the Challenge: Training for Customer Experience Excellence the Airbnb Way
Adaptive Learning for the Global Enterprise
How to Leverage Technology in Building Learning Agility
Becoming an Agile Learning Organization
It's Time to Prioritize Learning
Guild Education Now Valued at $1 Billion, Helps Organizations Upskill Employees Through Education Benefits
Company News
Training Industry Magazine - January/February 2020 - 1
Training Industry Magazine - January/February 2020 - 2
Training Industry Magazine - January/February 2020 - Building an Adaptable Workforce
Training Industry Magazine - January/February 2020 - 4
Training Industry Magazine - January/February 2020 - Table of Contents
Training Industry Magazine - January/February 2020 - 6
Training Industry Magazine - January/February 2020 - 7
Training Industry Magazine - January/February 2020 - 8
Training Industry Magazine - January/February 2020 - 3 Key Technology Principles for Integrated Employee Learning Experiences
Training Industry Magazine - January/February 2020 - 10
Training Industry Magazine - January/February 2020 - The Agile Brain: How You Can Learn to Do Less to Adapt at the Speed of Change
Training Industry Magazine - January/February 2020 - 12
Training Industry Magazine - January/February 2020 - Learnership: Preparing Employees for the New Learning Landscape
Training Industry Magazine - January/February 2020 - 14
Training Industry Magazine - January/February 2020 - Developing Range Versus Demonstrating Agility
Training Industry Magazine - January/February 2020 - Agile Learning Strategies for the Modern Learner
Training Industry Magazine - January/February 2020 - 17
Training Industry Magazine - January/February 2020 - 18
Training Industry Magazine - January/February 2020 - 19
Training Industry Magazine - January/February 2020 - Clicking for Completion: How to Overcome the Hyperactive E-learner
Training Industry Magazine - January/February 2020 - 21
Training Industry Magazine - January/February 2020 - 22
Training Industry Magazine - January/February 2020 - 23
Training Industry Magazine - January/February 2020 - Cutting through the Clutter: How to Curate Content to Drive High-Impact Courses
Training Industry Magazine - January/February 2020 - 25
Training Industry Magazine - January/February 2020 - Skills Gaps Rise as Organizations Ignore Workforce Training Preferences
Training Industry Magazine - January/February 2020 - 27
Training Industry Magazine - January/February 2020 - 28
Training Industry Magazine - January/February 2020 - 29
Training Industry Magazine - January/February 2020 - Creating a Learning Strategy for Change Using the Skills of Improvisation
Training Industry Magazine - January/February 2020 - 31
Training Industry Magazine - January/February 2020 - 32
Training Industry Magazine - January/February 2020 - 33
Training Industry Magazine - January/February 2020 - 5 Keys to Building Change Resilience for You and Your Team
Training Industry Magazine - January/February 2020 - 35
Training Industry Magazine - January/February 2020 - 36
Training Industry Magazine - January/February 2020 - 37
Training Industry Magazine - January/February 2020 - 38
Training Industry Magazine - January/February 2020 - 39
Training Industry Magazine - January/February 2020 - 40
Training Industry Magazine - January/February 2020 - 41
Training Industry Magazine - January/February 2020 - Meeting the Challenge: Training for Customer Experience Excellence the Airbnb Way
Training Industry Magazine - January/February 2020 - 43
Training Industry Magazine - January/February 2020 - Adaptive Learning for the Global Enterprise
Training Industry Magazine - January/February 2020 - 45
Training Industry Magazine - January/February 2020 - 46
Training Industry Magazine - January/February 2020 - How to Leverage Technology in Building Learning Agility
Training Industry Magazine - January/February 2020 - 48
Training Industry Magazine - January/February 2020 - Becoming an Agile Learning Organization
Training Industry Magazine - January/February 2020 - 50
Training Industry Magazine - January/February 2020 - It's Time to Prioritize Learning
Training Industry Magazine - January/February 2020 - Guild Education Now Valued at $1 Billion, Helps Organizations Upskill Employees Through Education Benefits
Training Industry Magazine - January/February 2020 - Company News
Training Industry Magazine - January/February 2020 - 54
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