Training Industry Magazine - January/February 2020 - 40

to find what they are looking for - time
they could have been using to complete
[other] tasks instead.
Workflow-enabled learning enables
employers to ensure that the information
employees need to do their work can be
instantly accessed, is tailored to the job
they must do, is in an easily consumable
format, is delivered within a consistent
framework and is in the brand['s] voice.
It provides a wonderful opportunity to
reflect the brand well and is a competitive
differentiator. In addition, workflowenabled learning tends to be more social.
People can go on to a discussion board or
crowdsource from a network.

WORKFLOW-ENABLED
LEARNING ELIMINATES
THE TIME AND COST OF
SOMEONE HAVING TO
GO LEARN SOMETHING
OFF-SITE.

TRACY: I totally agree. In addition,
workflow-enabled learning provides
individualized support directly to
whomever needs it. It appeals to
everyone who is used to instant access
to information. Adults also tend to
retain relevant information better when
it is presented to them in a short and
engaging format. As Eisha mentioned
earlier, the collaboration piece is very
important. People can share information
via Slack, Yammer or team chat lines.
EISHA:
Also,
workflow-enabled
learning focuses on giving employees
a competency [when] they need to
immediately address a real-time task,
whereas traditional training focuses on
teaching employees a competency or

| 40

group of competencies they will be able
to use to advance in their careers.

TRACY: Yes. Traditional training also
takes employees out of their seats and
requires a dedicated time frame to
be set aside. With workflow-enabled
learning, however, targeted learning
that helps employees to address a
task in real time is delivered to them
at their desk.
EISHA: I feel the incredibly fast pace
of change in corporate America is the
driving force behind workflow-enabled
learning. Something you learned
in a classroom 12 months ago may
become quickly outdated. Workflowenabled learning keeps pace with
changes since content can be easily
updated. Resources can be delivered
to employees when they need them
without their even searching for it using
the power of AI, which uses data that
employees used recently, data they are
collecting about a certain topic, etc., to
determine what information they need.
TRACY: In addition to having to keep
pace with change, peak performance in
less time is the goal of many companies.
Workflow-enabled learning eliminates
the time and cost of someone having
to go learn something off-site, whether
in a classroom or conference room. It is
designed to increase efficiency around
work people are doing. Most people
would rather be doing their work than
sitting in a class.
EISHA: Perhaps the best way to get a
feel for how transformative workflowenabled learning can be is to understand
how it can be implemented. Imagine
how much better reviews by managers
would be if they were provided with
checklists, videos and the opportunity
to practice delivering the reviews prior
to conducting them; or how much more
effective sales teams would be if they
were sent a sales preparation list prior
to pitching [to] a client.
TRACY: Yes, and imagine if someone was
given an hour to prepare a quick update
on the status of next steps for a project,
and they could access a checklist
for how to sum it up in 15 minutes; or

if they came across a process they
were unfamiliar with, that they could
immediately find information about it
and move forward with completing their
task. The ability of workflow-enabled
learning to drive efficacy and superior
performance is unlimited.

EISHA: For companies thinking of
implementing
a
workflow-enabled
learning program, my advice is to start
small and to expand and improve upon
the program over time. The first step is to
catalog the tasks teams need the most
help with. It's a good idea to get input
from employees in order to determine
what tasks to focus on. I recommend
putting together a group of networks
consisting of people you want to use
your workflow-enabled learning and
having them be part of the development
process. I also suggest investing in the
back-end and outsourcing the content
creation to recognized experts. For
example, if you wanted content around
how to use stories to sell or how to write
a powerful speech, you'd outsource
the content to a highly regarded
communications training company.
TRACY: I agree. From what I've observed,
I'd add that prioritizing areas where
consistency and high-quality [content]
is needed is key when it comes to
implementing
a
workflow-enabled
learning program. Imagine everyone
writing in your brand's voice, everyone
using the same sales method, everyone
presenting in the same impactful way.
It can happen with effective workflowenabled learning. Once your workflowenabled learning program is ready, I
suggest having a targeted group of
high potentials be the initial users since
others will follow their lead.
EISHA: Workflow-enabled learning, in
general, has so many benefits. However,
when it comes to traditional training
versus workflow-enabled learning, I
feel that traditional training is more
effective for addressing any lack in
competencies and behavior. It provides
employees with real-time feedback
regarding what is working and what
isn't, as well as with a framework to
apply their training in their day-to-day
work environments. In addition, bonding



Training Industry Magazine - January/February 2020

Table of Contents for the Digital Edition of Training Industry Magazine - January/February 2020

Building an Adaptable Workforce
Table of Contents
3 Key Technology Principles for Integrated Employee Learning Experiences
The Agile Brain: How You Can Learn to Do Less to Adapt at the Speed of Change
Learnership: Preparing Employees for the New Learning Landscape
Developing Range Versus Demonstrating Agility
Agile Learning Strategies for the Modern Learner
Clicking for Completion: How to Overcome the Hyperactive E-learner
Cutting through the Clutter: How to Curate Content to Drive High-Impact Courses
Skills Gaps Rise as Organizations Ignore Workforce Training Preferences
Creating a Learning Strategy for Change Using the Skills of Improvisation
5 Keys to Building Change Resilience for You and Your Team
Workflow-enabled Learning: Meeting the Needs of the Modern Learner
Meeting the Challenge: Training for Customer Experience Excellence the Airbnb Way
Adaptive Learning for the Global Enterprise
How to Leverage Technology in Building Learning Agility
Becoming an Agile Learning Organization
It's Time to Prioritize Learning
Guild Education Now Valued at $1 Billion, Helps Organizations Upskill Employees Through Education Benefits
Company News
Training Industry Magazine - January/February 2020 - 1
Training Industry Magazine - January/February 2020 - 2
Training Industry Magazine - January/February 2020 - Building an Adaptable Workforce
Training Industry Magazine - January/February 2020 - 4
Training Industry Magazine - January/February 2020 - Table of Contents
Training Industry Magazine - January/February 2020 - 6
Training Industry Magazine - January/February 2020 - 7
Training Industry Magazine - January/February 2020 - 8
Training Industry Magazine - January/February 2020 - 3 Key Technology Principles for Integrated Employee Learning Experiences
Training Industry Magazine - January/February 2020 - 10
Training Industry Magazine - January/February 2020 - The Agile Brain: How You Can Learn to Do Less to Adapt at the Speed of Change
Training Industry Magazine - January/February 2020 - 12
Training Industry Magazine - January/February 2020 - Learnership: Preparing Employees for the New Learning Landscape
Training Industry Magazine - January/February 2020 - 14
Training Industry Magazine - January/February 2020 - Developing Range Versus Demonstrating Agility
Training Industry Magazine - January/February 2020 - Agile Learning Strategies for the Modern Learner
Training Industry Magazine - January/February 2020 - 17
Training Industry Magazine - January/February 2020 - 18
Training Industry Magazine - January/February 2020 - 19
Training Industry Magazine - January/February 2020 - Clicking for Completion: How to Overcome the Hyperactive E-learner
Training Industry Magazine - January/February 2020 - 21
Training Industry Magazine - January/February 2020 - 22
Training Industry Magazine - January/February 2020 - 23
Training Industry Magazine - January/February 2020 - Cutting through the Clutter: How to Curate Content to Drive High-Impact Courses
Training Industry Magazine - January/February 2020 - 25
Training Industry Magazine - January/February 2020 - Skills Gaps Rise as Organizations Ignore Workforce Training Preferences
Training Industry Magazine - January/February 2020 - 27
Training Industry Magazine - January/February 2020 - 28
Training Industry Magazine - January/February 2020 - 29
Training Industry Magazine - January/February 2020 - Creating a Learning Strategy for Change Using the Skills of Improvisation
Training Industry Magazine - January/February 2020 - 31
Training Industry Magazine - January/February 2020 - 32
Training Industry Magazine - January/February 2020 - 33
Training Industry Magazine - January/February 2020 - 5 Keys to Building Change Resilience for You and Your Team
Training Industry Magazine - January/February 2020 - 35
Training Industry Magazine - January/February 2020 - 36
Training Industry Magazine - January/February 2020 - 37
Training Industry Magazine - January/February 2020 - 38
Training Industry Magazine - January/February 2020 - 39
Training Industry Magazine - January/February 2020 - 40
Training Industry Magazine - January/February 2020 - 41
Training Industry Magazine - January/February 2020 - Meeting the Challenge: Training for Customer Experience Excellence the Airbnb Way
Training Industry Magazine - January/February 2020 - 43
Training Industry Magazine - January/February 2020 - Adaptive Learning for the Global Enterprise
Training Industry Magazine - January/February 2020 - 45
Training Industry Magazine - January/February 2020 - 46
Training Industry Magazine - January/February 2020 - How to Leverage Technology in Building Learning Agility
Training Industry Magazine - January/February 2020 - 48
Training Industry Magazine - January/February 2020 - Becoming an Agile Learning Organization
Training Industry Magazine - January/February 2020 - 50
Training Industry Magazine - January/February 2020 - It's Time to Prioritize Learning
Training Industry Magazine - January/February 2020 - Guild Education Now Valued at $1 Billion, Helps Organizations Upskill Employees Through Education Benefits
Training Industry Magazine - January/February 2020 - Company News
Training Industry Magazine - January/February 2020 - 54
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