Training Industry Magazine - January/February 2020 - 41

among team members often takes place
during traditional training because they
stretched and struggled together while
learning essential skills.

TRACY: I agree with Eisha. I also feel that
in-person training provides the ideal
opportunity to practice new and softer
leadership skills in a safe environment.
In addition, it provides an opportunity to
build trust with other participants who
can support each other's growth and
a change of habits. When it comes to
sustaining the development process and
bonding that Eisha referenced, which is
a key factor in the effectiveness of this
social learning approach, one-on-one or
small group coaching is ideal. There is a
greater commitment and accountability
with peer support.

A CONSTANTLY IMPROVING WORKFORCE
GIVES YOUR COMPANY A STRONG
COMPETITIVE ADVANTAGE.

The Future of WorkflowEnabled Learning
There is no doubt that workflow-enabled
learning will increasingly become an

7 BENEFITS OF WORKFLOWENABLED LEARNING

integral part of many companies. In
fact, Towards Maturity research found
that 78% of workers use technology to
network and learn from each other, 57%
of workers want to learn at the moment
of need and 94% of workers prefer to
learn at their own pace.

Meeting the needs of modern learners
with workflow-enabled learners has
many benefits. For example:

How Workflow-Enabled Learning
is Delivered

1. It helps employees achieve peak
performance in less time.

Workflow-enabled learning can be
delivered through a single method, or
through a variety of methods. However,
each delivery method's objective is the
same: To create a manageable, accessible
and intuitive learning environment that
enables employees to complete tasks
quickly and accurately. The following are
popular delivery methods for workflowenabled learning:

2. It gives employees immediate access
to the information they need.
3. It provides individualized support.
4. It encourages collaboration.
5. It provides bite-sized, entertaining
and relevant learning.
6. It helps employees better retain
information.
7. It strengthens an organization's brand
voice.

* Electronic performance support
systems (EPSSs): An EPSS takes
employees' input and provides them
with task-specific assistance.
* Knowledge bases: A knowledge base
is a database of information focused
on a specific industry or professional

role. Using artificial intelligence (AI),
it can help employees quickly find
what they need and suggest related
content. EPSSs also allow learners
to send comments and interact with
each other.
* Social collaboration platforms: Social
collaboration platforms like Yammer
and Slack connect groups of people
who are working on the same projects.

Why Invest in WorkflowEnabled Learning?
A constantly improving workforce gives
your company a strong competitive
advantage. With workflow-enabled
learning, the learning process is so
immersive and intuitive that, at times,
employees may not even realize they're
learning. They will be both trained and
supported in their moment of need,
resulting in a happier corporate culture
- and an improved bottom-line.
Elizabeth Martin is the senior vice
president of marketing at Ariel.
Email Elizabeth.

T R A I N I N G I N DUSTR Y MAGAZ INE -AGILE LEARNING 2020 I WWW. T RAININGINDU S T RY . C OM/ MAGAZ I NE

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Training Industry Magazine - January/February 2020

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