Training Industry Magazine - January/February 2020 - 9

ENZO SILVA

GUEST EDITOR

3 KEY TECHNOLOGY PRINCIPLES
FOR INTEGRATED EMPLOYEE
LEARNING EXPERIENCES

The digitization of the workforce and
emerging technologies have disrupted
learning and development (L&D). Today's
tech-savvy workforce expects technology
to be a natural and frequent part of
learning and working. This means that
companies must provide mobile and
social opportunities in the flow of work for
employees to develop new skill sets.

consider the relationships between the
content they're creating, where and how
the content will be consumed, and how to
optimize it for discoverability by adopting
tools within the organization and applying a
metadata taxonomy.

L&D organizations need to become
invisible, bringing their offerings into
on-the-job experiences in the context of
everyday work. "Creating a seamless user
experience for the learner is what matters
in the new invisible L&D organization,"
according to Jennifer Juo, human
resources and L&D insights editor at
Udemy for Business. "Rather than creating
content, L&D's job is to curate content and
find ways to surface this to learners in the
moment of need through social media,
AI, or internal websites."

It is easy for organizations to be tempted
by the latest tools in the market. However,
chances are the tools necessary to create
and publish content are already present
in the organizations' ecosystem. Bringing
in new tools without proper analysis can
be detrimental to the learning experience.
Using existing tools available to an
organization is a cost-effective solution
that adheres to a company's existing
policies and strategy.

Here are three principles for integrated
employee learning experiences:
BUILD THE FOUNDATION BEFORE
BRINGING IN THE LATEST TRENDS
Organizations tend to place a lot of
emphasis on industry trends, such as
machine learning and artificial intelligence
(AI), but forget to build the underlying data
and technical structures to support the
ideal user experience. Afterall, AI is only
as smart as the content it accesses.
It is important for content creators to
properly tag, describe and link their
content pieces into a holistic and seamless
experience. Content owners need to

STANDARDIZE CONTENT
DEVELOPMENT TOOLS

MAKE L&D PART OF THE
LARGER ECOSYSTEM
With all the content from various tools,
repositories and channels in the L&D tech
stack, it becomes even more important
to provide audiences with a consumergrade, cohesive experience.
As Kelly Rider, global head of learner
experience at SAP, says, "The future
learning experience isn't about holding
employees 'hostage' in one single
application. It's about saving employees
time and making it easier to find what they
need so they can perform their work."
In order to create a cohesive L&D
experience, learning organizations need
to apply the latest data-driven approaches.

For instance, a learning record store
(LRS) allows users to track experiences
and interactions with content outside the
bounds of the formal, education-driven
learning management system (LMS). When
enterprise recommendations engines use
LRS data, in addition to other user data, they
can recommend more relevant experiences
and content by applying machine learning
to workforce development.

L&D ORGANIZATIONS
NEED TO BECOME
INVISIBLE.
High-performing organizations focus on
the simplicity of the learning experience.
Consider implementing an adaptive,
unified source for not only learning
experiences but also for content from
sources that employees are already
using. Embed learning experiences in
work experiences that are relevant to
each audience segment.
A holistic understanding of people, their
needs and experiences is crucial to enabling
employees to develop to their full potential.
By adopting an experience management
strategy for technology, organizations can
create an enterprise system of action that
not only improves employees' everyday
experiences throughout the employment
lifecycle but also empowers business
leaders to make strong talent decisions.
Enzo Silva is a learning strategist at SAP. He
has led and contributed to award-winning
programs that support talent strategy and
L&D mediated by technological principles
and trends. Email Enzo.

T R A I N I N G I N DUSTR Y MAGAZ INE -AGILE LEARNING 2020 I WWW. T RAININGINDU S T RY . C OM/ MAGAZ I NE

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https://www.trainingindustry.com/glossary/learning-record-store-lrs/ https://www.trainingindustry.com/glossary/learning-record-store-lrs/ https://www.trainingindustry.com/glossary/learning-management-system-lms/ https://business.udemy.com/blog/7-reasons-your-ld-team-should-be-invisible/ https://www.trainingindustry.com/glossary/artificial-intelligence/ https://www.trainingindustry.com/glossary/artificial-intelligence/ https://www.trainingindustry.com/magazine

Training Industry Magazine - January/February 2020

Table of Contents for the Digital Edition of Training Industry Magazine - January/February 2020

Building an Adaptable Workforce
Table of Contents
3 Key Technology Principles for Integrated Employee Learning Experiences
The Agile Brain: How You Can Learn to Do Less to Adapt at the Speed of Change
Learnership: Preparing Employees for the New Learning Landscape
Developing Range Versus Demonstrating Agility
Agile Learning Strategies for the Modern Learner
Clicking for Completion: How to Overcome the Hyperactive E-learner
Cutting through the Clutter: How to Curate Content to Drive High-Impact Courses
Skills Gaps Rise as Organizations Ignore Workforce Training Preferences
Creating a Learning Strategy for Change Using the Skills of Improvisation
5 Keys to Building Change Resilience for You and Your Team
Workflow-enabled Learning: Meeting the Needs of the Modern Learner
Meeting the Challenge: Training for Customer Experience Excellence the Airbnb Way
Adaptive Learning for the Global Enterprise
How to Leverage Technology in Building Learning Agility
Becoming an Agile Learning Organization
It's Time to Prioritize Learning
Guild Education Now Valued at $1 Billion, Helps Organizations Upskill Employees Through Education Benefits
Company News
Training Industry Magazine - January/February 2020 - 1
Training Industry Magazine - January/February 2020 - 2
Training Industry Magazine - January/February 2020 - Building an Adaptable Workforce
Training Industry Magazine - January/February 2020 - 4
Training Industry Magazine - January/February 2020 - Table of Contents
Training Industry Magazine - January/February 2020 - 6
Training Industry Magazine - January/February 2020 - 7
Training Industry Magazine - January/February 2020 - 8
Training Industry Magazine - January/February 2020 - 3 Key Technology Principles for Integrated Employee Learning Experiences
Training Industry Magazine - January/February 2020 - 10
Training Industry Magazine - January/February 2020 - The Agile Brain: How You Can Learn to Do Less to Adapt at the Speed of Change
Training Industry Magazine - January/February 2020 - 12
Training Industry Magazine - January/February 2020 - Learnership: Preparing Employees for the New Learning Landscape
Training Industry Magazine - January/February 2020 - 14
Training Industry Magazine - January/February 2020 - Developing Range Versus Demonstrating Agility
Training Industry Magazine - January/February 2020 - Agile Learning Strategies for the Modern Learner
Training Industry Magazine - January/February 2020 - 17
Training Industry Magazine - January/February 2020 - 18
Training Industry Magazine - January/February 2020 - 19
Training Industry Magazine - January/February 2020 - Clicking for Completion: How to Overcome the Hyperactive E-learner
Training Industry Magazine - January/February 2020 - 21
Training Industry Magazine - January/February 2020 - 22
Training Industry Magazine - January/February 2020 - 23
Training Industry Magazine - January/February 2020 - Cutting through the Clutter: How to Curate Content to Drive High-Impact Courses
Training Industry Magazine - January/February 2020 - 25
Training Industry Magazine - January/February 2020 - Skills Gaps Rise as Organizations Ignore Workforce Training Preferences
Training Industry Magazine - January/February 2020 - 27
Training Industry Magazine - January/February 2020 - 28
Training Industry Magazine - January/February 2020 - 29
Training Industry Magazine - January/February 2020 - Creating a Learning Strategy for Change Using the Skills of Improvisation
Training Industry Magazine - January/February 2020 - 31
Training Industry Magazine - January/February 2020 - 32
Training Industry Magazine - January/February 2020 - 33
Training Industry Magazine - January/February 2020 - 5 Keys to Building Change Resilience for You and Your Team
Training Industry Magazine - January/February 2020 - 35
Training Industry Magazine - January/February 2020 - 36
Training Industry Magazine - January/February 2020 - 37
Training Industry Magazine - January/February 2020 - 38
Training Industry Magazine - January/February 2020 - 39
Training Industry Magazine - January/February 2020 - 40
Training Industry Magazine - January/February 2020 - 41
Training Industry Magazine - January/February 2020 - Meeting the Challenge: Training for Customer Experience Excellence the Airbnb Way
Training Industry Magazine - January/February 2020 - 43
Training Industry Magazine - January/February 2020 - Adaptive Learning for the Global Enterprise
Training Industry Magazine - January/February 2020 - 45
Training Industry Magazine - January/February 2020 - 46
Training Industry Magazine - January/February 2020 - How to Leverage Technology in Building Learning Agility
Training Industry Magazine - January/February 2020 - 48
Training Industry Magazine - January/February 2020 - Becoming an Agile Learning Organization
Training Industry Magazine - January/February 2020 - 50
Training Industry Magazine - January/February 2020 - It's Time to Prioritize Learning
Training Industry Magazine - January/February 2020 - Guild Education Now Valued at $1 Billion, Helps Organizations Upskill Employees Through Education Benefits
Training Industry Magazine - January/February 2020 - Company News
Training Industry Magazine - January/February 2020 - 54
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