Training Industry Magazine - March/April 2020 - 48

CASEBOOK

TRAIN FORWARD: RESULTS FROM AN
EMERGING COMMUNITY OF PRACTICE
BY TOMMY BROWN AND MOLLY SULLIVAN

The Washington State Department of
Transportation (WSDOT) is responsible
for delivering an incredibly complicated
product to its residents and visitors in
the form of a functioning multimodal
transportation system. To do this,
training professionals in every region,
mode and business area are tasked
with developing a workforce capable of
delivering the best results for the state.
This results in a multitude of shared needs
for the hundreds of trainers at WSDOT
like training facilities, philosophies
surrounding delivery techniques and
evaluation of how effectively the training
meets the needs of the workforce.
The training community of practice at
WSDOT was born from a necessity to
train and empower a diverse workforce.
WSDOT operates around three strategic
goals: inclusion, practical solutions
and workforce development. Inclusion
itself is paramount to good training.
Beginning with the concept that a trainer
will be engaging a diverse audience and
developing training to meet their needs
is a fundamental requirement. Practical
solutions are an internal concept aimed
at garnering the best results by doing
the right thing, at the right place, at the

| 48

right time and using the right approach.
Since training is a pillar of any company
and is central to the foundation of
workforce development, it was the right
time to invest more in training.

TRAINING IS MORE THAN
DELIVERING CONTENT,
AND IT HAS MORE IMPACT
AT WSDOT THAN SIMPLY
INCREASING SKILLS AND
COMPETENCIES.

ALL ABOUT VALUE
From the beginning, the training
community of practice was focused on
providing the best possible outcomes
with the least time expenditure,
delivering high value at a low cost. To
achieve this, all available and engaged
trainers attended a day-long workshop
including an agile, immersive meeting to

answer one question: How do we deliver
the best training at WSDOT? During
the course of the activities, the goals
of the group were expressed, refined
and prioritized to address what exactly
WSDOT needs to deliver exceptional
training and development. That meeting
produced a handful of overarching
goals and people who would take on the
responsibility of stewarding those goals
to fruition.
The group built a set of guidelines
into a Kanban board to communicate
themes and objectives. Through candid
discussions and collaborative meetings
one theme began to emerge - the less
time trainers spend scheduling and
facilitating their courses, the more time
they have to address the needs of their
audience, allowing them to put more
effort into improving the quality of the
material they deliver. What emerged is
an initiative to make each meeting an
opportunity to train forward. The goal
is simply to create value for the people
who attend through virtual and inperson engagement around training and
development. With a typical attendance
of around 20 people, the objective is
for the meetings to hold valuable bits of



Training Industry Magazine - March/April 2020

Table of Contents for the Digital Edition of Training Industry Magazine - March/April 2020

Do Leaders Skills Need to Evolve
Table of Contents
Developing the Next Generation of Talent Through Rotation Programs
Leadership Development Strategies and Solutions for the Modern Workplace
Leaders are Learners … Especially When They're Teaching
Developing Leadership Goo
6 Developmental Conversations Bosses Should Have with their New Managers
Driving Sales Training Results Through Manager Coaching
The Significance of Executive Presence
What People Want in a Leader: How Do You Measure Up?
Ditigal Communication Skills: Is Your Message Getting Across?
Creating a Culture of Agility with Character Development
Building Leadership: Scaling Effective Development Alongside Hypergrowth
Fast-Tracking Psychological Safety: This Is Not a Drill!
Teaching Empathy: Driving Leaders to Success
Train Forward: Results From an Emerging Community of Practice
Three Reasons Why Virtual Teams Are Different
Leading in the Age of Technological Disruption
How to Choose a Training Supplier for Leadership Development
New Leader, New Skills
Ernst & Young's Investment in the Modern Leader
Company News
Training Industry Magazine - March/April 2020 - 1
Training Industry Magazine - March/April 2020 - 2
Training Industry Magazine - March/April 2020 - Do Leaders Skills Need to Evolve
Training Industry Magazine - March/April 2020 - 4
Training Industry Magazine - March/April 2020 - Table of Contents
Training Industry Magazine - March/April 2020 - 6
Training Industry Magazine - March/April 2020 - 7
Training Industry Magazine - March/April 2020 - 8
Training Industry Magazine - March/April 2020 - Developing the Next Generation of Talent Through Rotation Programs
Training Industry Magazine - March/April 2020 - 10
Training Industry Magazine - March/April 2020 - Leadership Development Strategies and Solutions for the Modern Workplace
Training Industry Magazine - March/April 2020 - 12
Training Industry Magazine - March/April 2020 - Leaders are Learners … Especially When They're Teaching
Training Industry Magazine - March/April 2020 - 14
Training Industry Magazine - March/April 2020 - Developing Leadership Goo
Training Industry Magazine - March/April 2020 - 6 Developmental Conversations Bosses Should Have with their New Managers
Training Industry Magazine - March/April 2020 - 17
Training Industry Magazine - March/April 2020 - 18
Training Industry Magazine - March/April 2020 - 19
Training Industry Magazine - March/April 2020 - 20
Training Industry Magazine - March/April 2020 - Driving Sales Training Results Through Manager Coaching
Training Industry Magazine - March/April 2020 - 22
Training Industry Magazine - March/April 2020 - 23
Training Industry Magazine - March/April 2020 - The Significance of Executive Presence
Training Industry Magazine - March/April 2020 - 25
Training Industry Magazine - March/April 2020 - What People Want in a Leader: How Do You Measure Up?
Training Industry Magazine - March/April 2020 - 27
Training Industry Magazine - March/April 2020 - 28
Training Industry Magazine - March/April 2020 - CT1
Training Industry Magazine - March/April 2020 - CT2
Training Industry Magazine - March/April 2020 - 29
Training Industry Magazine - March/April 2020 - Ditigal Communication Skills: Is Your Message Getting Across?
Training Industry Magazine - March/April 2020 - 31
Training Industry Magazine - March/April 2020 - 32
Training Industry Magazine - March/April 2020 - 33
Training Industry Magazine - March/April 2020 - Creating a Culture of Agility with Character Development
Training Industry Magazine - March/April 2020 - 35
Training Industry Magazine - March/April 2020 - 36
Training Industry Magazine - March/April 2020 - 37
Training Industry Magazine - March/April 2020 - Building Leadership: Scaling Effective Development Alongside Hypergrowth
Training Industry Magazine - March/April 2020 - 39
Training Industry Magazine - March/April 2020 - Fast-Tracking Psychological Safety: This Is Not a Drill!
Training Industry Magazine - March/April 2020 - 41
Training Industry Magazine - March/April 2020 - 42
Training Industry Magazine - March/April 2020 - 43
Training Industry Magazine - March/April 2020 - Teaching Empathy: Driving Leaders to Success
Training Industry Magazine - March/April 2020 - 45
Training Industry Magazine - March/April 2020 - 46
Training Industry Magazine - March/April 2020 - 47
Training Industry Magazine - March/April 2020 - Train Forward: Results From an Emerging Community of Practice
Training Industry Magazine - March/April 2020 - 49
Training Industry Magazine - March/April 2020 - Three Reasons Why Virtual Teams Are Different
Training Industry Magazine - March/April 2020 - 51
Training Industry Magazine - March/April 2020 - 52
Training Industry Magazine - March/April 2020 - Leading in the Age of Technological Disruption
Training Industry Magazine - March/April 2020 - 54
Training Industry Magazine - March/April 2020 - How to Choose a Training Supplier for Leadership Development
Training Industry Magazine - March/April 2020 - 56
Training Industry Magazine - March/April 2020 - New Leader, New Skills
Training Industry Magazine - March/April 2020 - Ernst & Young's Investment in the Modern Leader
Training Industry Magazine - March/April 2020 - Company News
Training Industry Magazine - March/April 2020 - 60
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