M A Y/J U N E 2 0 2 0 THE APPLICATION OF LEARNING USING GAMES TO ENCOURAGE ACTION | 16 Learning Experiences that Lighten the Cognitive Load HARNESSING INFORMAL LEARNING | 28 Demonstrating the Value of On-the-job Learning THE LEARNING TRANSFER ELEPHANT | 36 Why Successful Training Hinges on Learning Transfer BUSINESS PERSPECTIVES ON MANAGING WORLD-CLASS TRAINING