Training Industry Magazine - September/October 2020 - 25

It is important to have
confidentiality or anonymity,
in many cases, so that you are
getting a diverse and broad
spectrum of feedback.
- Julie Kirsch, CPTM
Director of Training and Development at
Calibre CPA, PLLC

training organizations is strategic
alignment - the ability to align training
programs with business goals. By
customizing training programs to meet
business needs rather than simply
purchasing some generic off-the-shelf
content, learning leaders can ensure
training is relevant to learners' jobs
and goals.

learners and the content. This is the first
step toward improving outcomes.

5

USE KNOWLEDGEABLE
INSTRUCTORS

All of these best practices are linked,
integral components that make up a
high-performing training organization.
When you've listened to uncover
business needs, it's easier to customize
training to meet those needs, because
you understand what's caused those
business problems, how training can help
and what that training should look like.

In addition to having great facilitation
skills, your instructors must understand
the content they're teaching. Highperforming training organizations strike a
balance: They train their trainers in adult
learning principles, and they look for
subject matter experts (SMEs) with a
disposition toward training to facilitate
courses. Just shy of 60% of learning
professionals rating this practice "very
important," it is the most important
content development practice.

4

6

MAKE TRAINING
ENGAGING AND
INTERACTIVE

In order for training to be effective, it
must engage learners. Afterall, people
don't learn when they aren't interested
and participating in learning. Our
research found that the most important
content development practice is making
learning engaging and interactive. Create
programs that capture learners' attention;
keep them engaged; and encourage
interaction between learners, between
instructors and learners, and between

ESTABLISH AGREEDUPON BUSINESS
OBJECTIVES

Again, strategic alignment is key
to training success. Unfortunately,
with only about 20% of learning
professionals reporting this practice
as optimized, it is the second-lowest
strategic alignment practice in terms of
performance. When learning programs
do not align with business goals, they do
not drive sustainable impact. Work with
business leaders to identify and agree
on business goals; if those discussions

are outside of your control, be sure to
meet with stakeholders to understand
the goals of the business and align your
programs accordingly.

7

ADAPT TRAINING TO
THE ORGANIZATION'S
UNIQUE BUSINESS
OR CULTURE

In addition to customizing training for your
business' needs and your learners' jobs,
the culture of your organization is also
a critical consideration. For example, if
your company tends to be slow to adopt
new technologies, and learners are
reluctant to use new software programs,
introducing a training program in virtual
reality (VR) may not be a good idea
for your business - regardless of how
effective such a program might be in
another company or industry.

8

ASSESS OR MEASURE
LEARNING OUTCOMES

As budgets tighten, it's more important
than ever for each business unit to prove
its value - and the training function
is, perhaps, under more pressure than
most. Often seen as a cost center,
training can be the first department to
receive cuts during difficult times. With
almost 60% of learning professionals

T R A I N I N G I N DUSTR Y MAGAZ INE - BUILDING A GREAT TRAI NI NG ORGANI ZAT I ON I WWW. T RAININGINDU S T RY . C OM/ MAGAZ I NE

| 25


https://www.trainingindustry.com/articles/strategy-alignment-and-planning/strategic-alignment-the-foundation-of-a-great-training-organization/ https://www.trainingindustry.com/articles/strategy-alignment-and-planning/strategic-alignment-the-foundation-of-a-great-training-organization/ https://www.trainingindustry.com/glossary/andragogy/ https://www.trainingindustry.com/glossary/andragogy/ https://www.trainingindustry.com/glossary/subject-matter-expert-sme/ https://www.trainingindustry.com/glossary/virtual-reality-and-augmented-reality/ https://www.trainingindustry.com/glossary/virtual-reality-and-augmented-reality/ https://www.trainingindustry.com/magazine

Training Industry Magazine - September/October 2020

Table of Contents for the Digital Edition of Training Industry Magazine - September/October 2020

Building a Great Training Organization
Table of Contents
The Strategic L&D Plan
Developing a Great Training Organization Like a Healthy Brain
Change-ready L&D: Ingredients for Success
What Great Training Organizations Do
Building a Learning Strategy thath Drives Business Results
L&D Bottleneck: Why Your Training Material Isn't Being Utilized
10 Best Practices for Leading a Great Training Organization
The Untapped Goldmine of the Service Professional as the Trusted Advisor
Do We Really Need Learning Platforms? Understand the Learning Landscape and Spend Your Budget Wisely
Improving Instructor Development and Performance with Observations
How to Leverage Business Acumen to Create a Future-ready Organization
Accounting for Learning Investments and Organizational Impact
Lessons Learned: A Shared Services Implementation
The Brave New World of L&D: Stepping Up in the Age of Disruption
Winning the Battle for Learner Engagement
Sales Enablement Comes of Age
Company News
Training Industry Magazine - September/October 2020 - Intro
Training Industry Magazine - September/October 2020 - 1
Training Industry Magazine - September/October 2020 - 2
Training Industry Magazine - September/October 2020 - 3
Training Industry Magazine - September/October 2020 - 4
Training Industry Magazine - September/October 2020 - Building a Great Training Organization
Training Industry Magazine - September/October 2020 - Table of Contents
Training Industry Magazine - September/October 2020 - 7
Training Industry Magazine - September/October 2020 - 8
Training Industry Magazine - September/October 2020 - 9
Training Industry Magazine - September/October 2020 - 10
Training Industry Magazine - September/October 2020 - The Strategic L&D Plan
Training Industry Magazine - September/October 2020 - 12
Training Industry Magazine - September/October 2020 - Developing a Great Training Organization Like a Healthy Brain
Training Industry Magazine - September/October 2020 - 14
Training Industry Magazine - September/October 2020 - Change-ready L&D: Ingredients for Success
Training Industry Magazine - September/October 2020 - 16
Training Industry Magazine - September/October 2020 - What Great Training Organizations Do
Training Industry Magazine - September/October 2020 - Building a Learning Strategy thath Drives Business Results
Training Industry Magazine - September/October 2020 - 19
Training Industry Magazine - September/October 2020 - 20
Training Industry Magazine - September/October 2020 - 21
Training Industry Magazine - September/October 2020 - L&D Bottleneck: Why Your Training Material Isn't Being Utilized
Training Industry Magazine - September/October 2020 - 23
Training Industry Magazine - September/October 2020 - 10 Best Practices for Leading a Great Training Organization
Training Industry Magazine - September/October 2020 - 25
Training Industry Magazine - September/October 2020 - 26
Training Industry Magazine - September/October 2020 - 27
Training Industry Magazine - September/October 2020 - The Untapped Goldmine of the Service Professional as the Trusted Advisor
Training Industry Magazine - September/October 2020 - 29
Training Industry Magazine - September/October 2020 - Do We Really Need Learning Platforms? Understand the Learning Landscape and Spend Your Budget Wisely
Training Industry Magazine - September/October 2020 - 31
Training Industry Magazine - September/October 2020 - 32
Training Industry Magazine - September/October 2020 - 33
Training Industry Magazine - September/October 2020 - 34
Training Industry Magazine - September/October 2020 - Improving Instructor Development and Performance with Observations
Training Industry Magazine - September/October 2020 - 36
Training Industry Magazine - September/October 2020 - 37
Training Industry Magazine - September/October 2020 - How to Leverage Business Acumen to Create a Future-ready Organization
Training Industry Magazine - September/October 2020 - 39
Training Industry Magazine - September/October 2020 - 40
Training Industry Magazine - September/October 2020 - 41
Training Industry Magazine - September/October 2020 - Accounting for Learning Investments and Organizational Impact
Training Industry Magazine - September/October 2020 - 43
Training Industry Magazine - September/October 2020 - 44
Training Industry Magazine - September/October 2020 - 45
Training Industry Magazine - September/October 2020 - Lessons Learned: A Shared Services Implementation
Training Industry Magazine - September/October 2020 - 47
Training Industry Magazine - September/October 2020 - 48
Training Industry Magazine - September/October 2020 - The Brave New World of L&D: Stepping Up in the Age of Disruption
Training Industry Magazine - September/October 2020 - 50
Training Industry Magazine - September/October 2020 - Winning the Battle for Learner Engagement
Training Industry Magazine - September/October 2020 - Sales Enablement Comes of Age
Training Industry Magazine - September/October 2020 - Company News
Training Industry Magazine - September/October 2020 - 54
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