Training Industry Magazine - September/October 2020 - 31

functional areas of interest for L&D (talent
development, formal learning, knowledge
sharing and performance support).

IMPACT ON LEARNING
PLATFORMS AND TOOLS
If we extend the four functional areas
to the associated learning tools in the
market, it is broadly classified as seen
in Figure 2 on page 32. The grid has
four quadrants - each representing a
specific set of learning tools:

1

Talent management systems
(TMSs) for talent development

2

Learning management systems
(LMSs) for formal learning

3

Learning experience platforms
(LXPs) for knowledge sharing

4

Performance support systems
(PSSs) for performance and
workflow support

TALENT MANAGEMENT SYSTEMS
TMSs are HR-based and focus on recruitment and skills development. These
tools are associated with employee
development efforts, such as leadership
development and performance management. TMSs take a top-down approach and
are limited in what they can offer, because
they don't directly link to courses on the
web or the organization's learning system.
This lack of integration means TMSs have
far less of an impact on learning than other
tools in the quadrants.
LEARNING MANAGEMENT SYSTEMS
LMSs are often key to a traditional
eLearning approach. For a long time,
they were the main channel for L&D
departments to push and manage
learning throughout their organizations.
LMSs are designed to support L&D
by managing learning initiatives. They
are not designed with learners in
mind. Some LMSs try to get around
this by improving their interfaces or
adding features that encourage a

FIGURE 1. LEARNING AND DEVELOPMENT DIAGRAM OF CHANGE
SKILLS

SUPPORT

TALENT DEVELOPMENT

INFORMAL

PERFORMANCE SUPPORT

TOP-DOWN

BOTTOM-UP

FORMAL LEARNING

FORMAL

more learner-driven model. However,
those changes are mostly cosmetic. At
their core, LMSs remain administratorcentered and database-oriented. This
doesn't make them particularly useful
for learners themselves.

ORGANIZATIONS
ARE SHIFTING THEIR
ATTENTION AND BUDGETS
TO INFORMAL LEARNING.

LEARNING EXPERIENCE
PLATFORMS
With learners taking charge of their
own development, employees want
to be able to decide what, how and
when they learn - from eLearning and
microlearning courses to curated web
content. As a result, employees want
to find the right content at the moment
they need it. That's where LXPs come
in. They're platforms with smooth user
interfaces and intelligent algorithms.
They also enable workers to discover
content, get recommendations and find
experts in their domains.
LXPs are a world apart from traditional,
top-down LMS tools. You could use the
analogy of streaming shows on Netflix
versus watching TV channels with fixed

KNOWLEDGE SHARING

LEARNING

KNOWLEDGE

programming schedules. Does that
mean LXPs are the magic bullet for all
corporate learning problems? Probably
not. As expert David Perring points out:
"LXP is certainly not business smart, or
fit for purpose for workflow resources or
performance support. It's the equivalent of
walking into the library and searching for
a book when what you really wanted was
to simply land on the pages you needed."
LXPs are a glorified version of the LMS.
It's a highly engaging user experience,
often with the same content. It's a
mountain of content without any context
for learners' needs in the flow of work.
This can become a problem. Workflow
support and on-demand, just-in-time
help for employees is where we see the
development of learning tools heading.
PERFORMANCE SUPPORT SYSTEMS
PSSs - sometimes referred to as
workflow support tools - aim to improve
performance by helping employees
solve problems on the go. They offer
workers the practical information they
need to solve a particular learning need
while working. The attention to these
solutions is rapidly growing.

IMPACT ON
KNOWLEDGE CREATION
AND DISTRIBUTION
Most formal eLearning courses are
created by instructional designers.

T R A I N I N G I N DUSTR Y MAGAZ INE - BUILDING A GREAT TRAI NI NG ORGANI ZAT I ON I WWW. T RAININGINDU S T RY . C OM/ MAGAZ I NE

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https://www.trainingindustry.com/magazine

Training Industry Magazine - September/October 2020

Table of Contents for the Digital Edition of Training Industry Magazine - September/October 2020

Building a Great Training Organization
Table of Contents
The Strategic L&D Plan
Developing a Great Training Organization Like a Healthy Brain
Change-ready L&D: Ingredients for Success
What Great Training Organizations Do
Building a Learning Strategy thath Drives Business Results
L&D Bottleneck: Why Your Training Material Isn't Being Utilized
10 Best Practices for Leading a Great Training Organization
The Untapped Goldmine of the Service Professional as the Trusted Advisor
Do We Really Need Learning Platforms? Understand the Learning Landscape and Spend Your Budget Wisely
Improving Instructor Development and Performance with Observations
How to Leverage Business Acumen to Create a Future-ready Organization
Accounting for Learning Investments and Organizational Impact
Lessons Learned: A Shared Services Implementation
The Brave New World of L&D: Stepping Up in the Age of Disruption
Winning the Battle for Learner Engagement
Sales Enablement Comes of Age
Company News
Training Industry Magazine - September/October 2020 - Intro
Training Industry Magazine - September/October 2020 - 1
Training Industry Magazine - September/October 2020 - 2
Training Industry Magazine - September/October 2020 - 3
Training Industry Magazine - September/October 2020 - 4
Training Industry Magazine - September/October 2020 - Building a Great Training Organization
Training Industry Magazine - September/October 2020 - Table of Contents
Training Industry Magazine - September/October 2020 - 7
Training Industry Magazine - September/October 2020 - 8
Training Industry Magazine - September/October 2020 - 9
Training Industry Magazine - September/October 2020 - 10
Training Industry Magazine - September/October 2020 - The Strategic L&D Plan
Training Industry Magazine - September/October 2020 - 12
Training Industry Magazine - September/October 2020 - Developing a Great Training Organization Like a Healthy Brain
Training Industry Magazine - September/October 2020 - 14
Training Industry Magazine - September/October 2020 - Change-ready L&D: Ingredients for Success
Training Industry Magazine - September/October 2020 - 16
Training Industry Magazine - September/October 2020 - What Great Training Organizations Do
Training Industry Magazine - September/October 2020 - Building a Learning Strategy thath Drives Business Results
Training Industry Magazine - September/October 2020 - 19
Training Industry Magazine - September/October 2020 - 20
Training Industry Magazine - September/October 2020 - 21
Training Industry Magazine - September/October 2020 - L&D Bottleneck: Why Your Training Material Isn't Being Utilized
Training Industry Magazine - September/October 2020 - 23
Training Industry Magazine - September/October 2020 - 10 Best Practices for Leading a Great Training Organization
Training Industry Magazine - September/October 2020 - 25
Training Industry Magazine - September/October 2020 - 26
Training Industry Magazine - September/October 2020 - 27
Training Industry Magazine - September/October 2020 - The Untapped Goldmine of the Service Professional as the Trusted Advisor
Training Industry Magazine - September/October 2020 - 29
Training Industry Magazine - September/October 2020 - Do We Really Need Learning Platforms? Understand the Learning Landscape and Spend Your Budget Wisely
Training Industry Magazine - September/October 2020 - 31
Training Industry Magazine - September/October 2020 - 32
Training Industry Magazine - September/October 2020 - 33
Training Industry Magazine - September/October 2020 - 34
Training Industry Magazine - September/October 2020 - Improving Instructor Development and Performance with Observations
Training Industry Magazine - September/October 2020 - 36
Training Industry Magazine - September/October 2020 - 37
Training Industry Magazine - September/October 2020 - How to Leverage Business Acumen to Create a Future-ready Organization
Training Industry Magazine - September/October 2020 - 39
Training Industry Magazine - September/October 2020 - 40
Training Industry Magazine - September/October 2020 - 41
Training Industry Magazine - September/October 2020 - Accounting for Learning Investments and Organizational Impact
Training Industry Magazine - September/October 2020 - 43
Training Industry Magazine - September/October 2020 - 44
Training Industry Magazine - September/October 2020 - 45
Training Industry Magazine - September/October 2020 - Lessons Learned: A Shared Services Implementation
Training Industry Magazine - September/October 2020 - 47
Training Industry Magazine - September/October 2020 - 48
Training Industry Magazine - September/October 2020 - The Brave New World of L&D: Stepping Up in the Age of Disruption
Training Industry Magazine - September/October 2020 - 50
Training Industry Magazine - September/October 2020 - Winning the Battle for Learner Engagement
Training Industry Magazine - September/October 2020 - Sales Enablement Comes of Age
Training Industry Magazine - September/October 2020 - Company News
Training Industry Magazine - September/October 2020 - 54
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