Training Industry Magazine - September/October 2020 - 32

FIGURE 2. LEARNING AND DEVELOPMENT TOOLS ON THE MARKET
SKILLS

INFORMAL

SUPPORT

Talent management software is technology that human
resource management professionals use to manage
employees as a competitive advantage.

Performance support systems improve user performance.
They can help an organization reduce the cost of training
staff while increasing productivity and performance.

BOTTOM-UP

TOP-DOWN

Learning management systems are software for the
administration, documentation, tracking, reporting
and delivery of educational courses, training
programs or learning and development programs.
The LMS concept emerged directly from eLearning.
FORMAL

Although specialists in eLearning,
they're often not experts on the topics
they're developing content for. This
traditional approach is too slow, too
expensive and impossible to keep
updated. The speed of business is ever
increasing, and these performance
resources are affected by change even
more than formal learning content.
Employee-generated learning offers
a useful solution. It turns the content
creation process on its head by allowing
employees to share their expertise. This
allows them to take responsibility for
creating their own training. By putting
workers with the most expertise in charge
of building and maintaining eLearning,
you remove all those earlier downsides.
INFORMAL AND PERFORMANCE
SUPPORT CONTENT
The employee-generated learning
approach is already working for many
companies. Among the five moments of
learning needs, it solves the need for new
learning and more learning. But to change
behavior, solve problems and apply
learning, employees need resources.
Bob Mosher recommends that at least
80% of all content should come from
experienced employees. It's the only
way to create these resources and
keep them up to date. The content will
not be delivered in the form of a course

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Learning experience systems provide a personalized,
social online learning experience for users, typically
employees at large enterprises ... LXPs are single-point
of access, consumer-grade systems composed of
integrated technologies for enabling learning.
KNOWLEDGE

LEARNING

but in the form of performance support
content. We call these employeegenerated resources.

IN THE MODERN WORKPLACE,
KNOWLEDGE MUST BE MADE
AVAILABLE IN THE CONTEXT
OF WORK IN ORDER TO
IMPROVE PERFORMANCE.

DIFFERENT WAYS TO CREATE AND
CURATE CONTENT
By adding employee-generated learning
and resources to the mix, you now
have five methods for creating or
curating content:

1

Bespoke formal courses:
Content created by instructional
designers, either from the L&D
team or a third party.

2

Content platforms: Online
platforms, such as LinkedIn
Learning, offering default
courses on topics.

3

Content curation: Collecting
content in curation tools or in
LXPs' learning paths.

4

Performance support content:
Create in performance support
tools and can only be used inside
those tools.

5

Employee-generated learning:
Courses created and maintained
by employees. This includes
employee-generated resources,
as employees share knowledge
in the form of performance
support resources.

Given the pandemic, more innovation is
occurring in the way we learn and live.
New ways of communicating, routines,
virtual rituals and more dictate the lives
of remote workers. We believe that
the trend from formal learning toward
knowledge sharing and performance
support will be strengthened by
COVID-19. We hope that this diagram of
change will help you map your current
position and future goals, and enable
you to pick the right direction with the
right learning tools.
Kasper Spiro is the CEO of Easygenerator
and has worked in education,
performance management, content
management, knowledge management
and eLearning for over 30 years.
Videhi Bhamidi is a principal product
consultant at Easygenerator and works
at the intersection of didactics, user
experience research, product strategy
and thought leadership. Email Kasper
and Videhi.
Training Industry Magazine - September/October 2020

Table of Contents for the Digital Edition of Training Industry Magazine - September/October 2020
