Training Industry Magazine - September/October 2020 - 47

FIGURE 1.

to the staff I moved into the enterprise
training team.
Enterprise
Training Director

eLearning

Training

Initially, I wanted to leverage the diverse
skill sets of my team and place them in
roles that highlighted their strengths.
When I stated this, there was push back
against separating teams that were
already working together. Even though
we were moving into a shared services
model, a number of agencies were
resistant to let go of their teams. With
that, the first version of our organizational
chart looked like Figure 2.
FIGURE 2.
Enterprise
Training
Director

Training Catalog
As we moved to the shared services
model, we gained access to some
high quality training. While we were
initially developing our offering list, we
were met with resistance about teams
training employees who were not part of
their organization. To understand what
agencies were looking for, we conducted
a number of interviews and surveys that
identified current offerings, past offerings
that had been eliminated and a wish list of
offerings employees would like to see in
their organization.
Once this information was compiled,
over 70 training topics were identified. To
align these offerings, our team decided
to pursue four key development areas:

Enterprise
Training
Team

Region 1

This structure allowed me to pilot
enterprise initiatives with agencies
that were open to them. We were then
able to share success stories regarding
the enterprise team's initiatives. Other
agencies quickly saw the benefits of
the enterprise training team and began
making requests for the same training to
be provided in their regions.

*	 New employee orientation
Region 2

'Other
Agencies'

This model allowed me to dedicate staff
to focus on all agencies while allowing
those committed to their organization
to remain with them. Region 1 was
dedicated to one agency, region 2 was
dedicated to one agency, and the final
team continued to leverage employees
previously assigned to them in addition

*	 New supervisor orientation
*	 Enterprise management development
academy
*	 Employee and leader development
sessions
Once we established both our organizational structure and training catalog,
we had a consistent message to share.
This message allowed us to answer
questions regarding who we were and

what we did. With a shared message,
a level of confidence radiated within
our team.
WHAT HAVE WE LEARNED?
While the number of lessons learned
is extensive, learning leaders should
consider the following in their own
organizations:
*	 Relationships are essential. Take time
to get to know the people you work
with and for. Develop an understanding
of their needs and focus on developing
a collaborative environment.
*	 A foundation is critical. For us, it was an
organizational chart and training catalog.
Ensure your team has something to
build on. Looking back, many of the
challenges we faced were self-created.
Develop a clear foundation for people
to start building on.
*	 Patience is key. Be willing to listen
and be attentive to the needs of those
around you. The little things can be
game changers in the long run.
*	 Seek the whole picture. When organizations and teams are going through
change, there is a lot of information
circulating. Be willing to hear what
people are saying, but make sure
you are seeing the whole picture
before reacting. Ask questions and
know that we all see things a little
differently. Recognize this, and be
open to other perspectives.
Jason Weber is currently the associate
vice president of people development
for the Texas Tech University Health
Sciences Center. In this role, Jason
is responsible for developing valuebased leadership development training
programs and one-on-one and team
coaching internally for all health sciences
team members. Email Jason.

T R A I N I N G I N DUSTR Y MAGAZ INE - BUILDING A GREAT TRAI NI NG ORGANI ZAT I ON I WWW. T RAININGINDU S T RY . C OM/ MAGAZ I NE

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https://www.trainingindustry.com/magazine

Training Industry Magazine - September/October 2020

Table of Contents for the Digital Edition of Training Industry Magazine - September/October 2020

Building a Great Training Organization
Table of Contents
The Strategic L&D Plan
Developing a Great Training Organization Like a Healthy Brain
Change-ready L&D: Ingredients for Success
What Great Training Organizations Do
Building a Learning Strategy thath Drives Business Results
L&D Bottleneck: Why Your Training Material Isn't Being Utilized
10 Best Practices for Leading a Great Training Organization
The Untapped Goldmine of the Service Professional as the Trusted Advisor
Do We Really Need Learning Platforms? Understand the Learning Landscape and Spend Your Budget Wisely
Improving Instructor Development and Performance with Observations
How to Leverage Business Acumen to Create a Future-ready Organization
Accounting for Learning Investments and Organizational Impact
Lessons Learned: A Shared Services Implementation
The Brave New World of L&D: Stepping Up in the Age of Disruption
Winning the Battle for Learner Engagement
Sales Enablement Comes of Age
Company News
Training Industry Magazine - September/October 2020 - Intro
Training Industry Magazine - September/October 2020 - 1
Training Industry Magazine - September/October 2020 - 2
Training Industry Magazine - September/October 2020 - 3
Training Industry Magazine - September/October 2020 - 4
Training Industry Magazine - September/October 2020 - Building a Great Training Organization
Training Industry Magazine - September/October 2020 - Table of Contents
Training Industry Magazine - September/October 2020 - 7
Training Industry Magazine - September/October 2020 - 8
Training Industry Magazine - September/October 2020 - 9
Training Industry Magazine - September/October 2020 - 10
Training Industry Magazine - September/October 2020 - The Strategic L&D Plan
Training Industry Magazine - September/October 2020 - 12
Training Industry Magazine - September/October 2020 - Developing a Great Training Organization Like a Healthy Brain
Training Industry Magazine - September/October 2020 - 14
Training Industry Magazine - September/October 2020 - Change-ready L&D: Ingredients for Success
Training Industry Magazine - September/October 2020 - 16
Training Industry Magazine - September/October 2020 - What Great Training Organizations Do
Training Industry Magazine - September/October 2020 - Building a Learning Strategy thath Drives Business Results
Training Industry Magazine - September/October 2020 - 19
Training Industry Magazine - September/October 2020 - 20
Training Industry Magazine - September/October 2020 - 21
Training Industry Magazine - September/October 2020 - L&D Bottleneck: Why Your Training Material Isn't Being Utilized
Training Industry Magazine - September/October 2020 - 23
Training Industry Magazine - September/October 2020 - 10 Best Practices for Leading a Great Training Organization
Training Industry Magazine - September/October 2020 - 25
Training Industry Magazine - September/October 2020 - 26
Training Industry Magazine - September/October 2020 - 27
Training Industry Magazine - September/October 2020 - The Untapped Goldmine of the Service Professional as the Trusted Advisor
Training Industry Magazine - September/October 2020 - 29
Training Industry Magazine - September/October 2020 - Do We Really Need Learning Platforms? Understand the Learning Landscape and Spend Your Budget Wisely
Training Industry Magazine - September/October 2020 - 31
Training Industry Magazine - September/October 2020 - 32
Training Industry Magazine - September/October 2020 - 33
Training Industry Magazine - September/October 2020 - 34
Training Industry Magazine - September/October 2020 - Improving Instructor Development and Performance with Observations
Training Industry Magazine - September/October 2020 - 36
Training Industry Magazine - September/October 2020 - 37
Training Industry Magazine - September/October 2020 - How to Leverage Business Acumen to Create a Future-ready Organization
Training Industry Magazine - September/October 2020 - 39
Training Industry Magazine - September/October 2020 - 40
Training Industry Magazine - September/October 2020 - 41
Training Industry Magazine - September/October 2020 - Accounting for Learning Investments and Organizational Impact
Training Industry Magazine - September/October 2020 - 43
Training Industry Magazine - September/October 2020 - 44
Training Industry Magazine - September/October 2020 - 45
Training Industry Magazine - September/October 2020 - Lessons Learned: A Shared Services Implementation
Training Industry Magazine - September/October 2020 - 47
Training Industry Magazine - September/October 2020 - 48
Training Industry Magazine - September/October 2020 - The Brave New World of L&D: Stepping Up in the Age of Disruption
Training Industry Magazine - September/October 2020 - 50
Training Industry Magazine - September/October 2020 - Winning the Battle for Learner Engagement
Training Industry Magazine - September/October 2020 - Sales Enablement Comes of Age
Training Industry Magazine - September/October 2020 - Company News
Training Industry Magazine - September/October 2020 - 54
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