Training Industry Magazine - September/October 2020 - 49

STELLA LEE, PH.D.

WHAT'S NEXT
IN TECH

THE BRAVE NEW WORLD OF L&D:
STEPPING UP IN THE AGE
OF DISRUPTION
The proverb, "Necessity is the mother
of invention," has never rung more true.
As a result of the global pandemic, our
lives have changed dramatically in the
first half of 2020 and will continue to
change in the future. Organizations are
experiencing a multitude of unexpected
challenges as a result of new consumer
demands, massive unemployment, and
the need for new or updated skill sets.
However, with challenge comes opportunity. Now is the time for teams,
learning and development (L&D) teams
in particular, to step up and be the
department that seizes this moment to
reevaluate priorities and innovate to
support the business.
To get started, here are some ideas for
learning leaders to consider:
UPPING OUR DIGITAL
LEARNING GAME
L&D must scale existing digital learning
capabilities. Organizations that already
have learning technologies in place have
an advantage. However, it's not too late
to up your digital learning game. Many
just-in-time technologies are available
and offer extended-trial versions for
free. Additionally, cloud-based solutions
can be implemented quickly.
Think outside of the learning management system (LMS) box, and try tools
with a relatively flat learning curve and
modern user interface. However, keep
in mind that quality online learning
contains well-designed and pedagogically
grounded content.

LEVERAGING IN-HOUSE DATA
The shift to working from home and
remote learning came with an increasing
amount of staff-generated data. In addition
to LMSs, many organizations have online
learning libraries, web conferencing
software, learning experience platforms
(LXPs) and employee knowledge sharing
repositories. With the amount of data
we glean from these systems, L&D
has an opportunity to leverage data to
gain a greater understanding of how
people learn
Data analytics is more compelling
than ever, as lean operations will be
the norm for the foreseeable future.
To justify expenditure, L&D must make
use of data to prove the value of their
learning initiatives.

L&D MUST MAKE USE
OF DATA TO PROVE
THE VALUE OF THEIR
LEARNING INITIATIVES.
UPSKILLING AND RESKILLING TAKE
CENTER STAGE
In the global pandemic, employees'
appetite for learning is voracious. With
many people unemployed or displaced,
employees need access to resources that
will guide them through transitions and aid
in the development of new abilities. L&D
needs to pivot to a more flexible approach
to support learning with the flow of work.
Learning professionals are perfectly
positioned to work with business units to

conduct skill gaps inventories, develop
strategies, repurpose current learning
and performance support materials, set
up internal support mechanisms, and
gain executive buy-in.
HUMANIZING TECHNOLOGY
As we deploy technologies for virtual
meetings, social learning and collaboration, L&D professionals must
consider the user experience. Some
learners have little exposure to these
tools and are simultaneously navigating
the new normal. For others, it is a time
for deepening their understanding of
technology. Regardless, working and
learning from home can leave learners
feeling disconnected.
As online interactions increase, there
is a greater need to connect on a more
emotional level. Ethical and responsible
design methodology considers how to
make technologies accessible to people
of all abilities and backgrounds. L&D can
adopt this practice in the design of online
learning experiences.
I am an optimist, and my hope is that
L&D will shine amid disruption by adding
value to the business with innovation
and agility.
Dr. Stella Lee has over 20 years of
experience in consulting, planning,
designing, implementing, and measuring
learning initiatives. Today, her focus is on
large-scale learning projects including
LMS evaluation and implementation,
learning analytics, and artificial intelligent
applications in learning. Email Stella.

T R A I N I N G I N DUSTR Y MAGAZ INE - BUILDING A GREAT TRAI NI NG ORGANI ZAT I ON I WWW. T RAININGINDU S T RY . C OM/ MAGAZ I NE

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https://www.trainingindustry.com/glossary/learning-experience-platform/ https://www.alistapart.com/article/daily-ethical-design/ https://www.alistapart.com/article/daily-ethical-design/ https://www.trainingindustry.com/glossary/learning-management-system-lms/ https://www.trainingindustry.com/glossary/learning-management-system-lms/ https://www.trainingindustry.com/magazine

Training Industry Magazine - September/October 2020

Table of Contents for the Digital Edition of Training Industry Magazine - September/October 2020

Building a Great Training Organization
Table of Contents
The Strategic L&D Plan
Developing a Great Training Organization Like a Healthy Brain
Change-ready L&D: Ingredients for Success
What Great Training Organizations Do
Building a Learning Strategy thath Drives Business Results
L&D Bottleneck: Why Your Training Material Isn't Being Utilized
10 Best Practices for Leading a Great Training Organization
The Untapped Goldmine of the Service Professional as the Trusted Advisor
Do We Really Need Learning Platforms? Understand the Learning Landscape and Spend Your Budget Wisely
Improving Instructor Development and Performance with Observations
How to Leverage Business Acumen to Create a Future-ready Organization
Accounting for Learning Investments and Organizational Impact
Lessons Learned: A Shared Services Implementation
The Brave New World of L&D: Stepping Up in the Age of Disruption
Winning the Battle for Learner Engagement
Sales Enablement Comes of Age
Company News
Training Industry Magazine - September/October 2020 - Intro
Training Industry Magazine - September/October 2020 - 1
Training Industry Magazine - September/October 2020 - 2
Training Industry Magazine - September/October 2020 - 3
Training Industry Magazine - September/October 2020 - 4
Training Industry Magazine - September/October 2020 - Building a Great Training Organization
Training Industry Magazine - September/October 2020 - Table of Contents
Training Industry Magazine - September/October 2020 - 7
Training Industry Magazine - September/October 2020 - 8
Training Industry Magazine - September/October 2020 - 9
Training Industry Magazine - September/October 2020 - 10
Training Industry Magazine - September/October 2020 - The Strategic L&D Plan
Training Industry Magazine - September/October 2020 - 12
Training Industry Magazine - September/October 2020 - Developing a Great Training Organization Like a Healthy Brain
Training Industry Magazine - September/October 2020 - 14
Training Industry Magazine - September/October 2020 - Change-ready L&D: Ingredients for Success
Training Industry Magazine - September/October 2020 - 16
Training Industry Magazine - September/October 2020 - What Great Training Organizations Do
Training Industry Magazine - September/October 2020 - Building a Learning Strategy thath Drives Business Results
Training Industry Magazine - September/October 2020 - 19
Training Industry Magazine - September/October 2020 - 20
Training Industry Magazine - September/October 2020 - 21
Training Industry Magazine - September/October 2020 - L&D Bottleneck: Why Your Training Material Isn't Being Utilized
Training Industry Magazine - September/October 2020 - 23
Training Industry Magazine - September/October 2020 - 10 Best Practices for Leading a Great Training Organization
Training Industry Magazine - September/October 2020 - 25
Training Industry Magazine - September/October 2020 - 26
Training Industry Magazine - September/October 2020 - 27
Training Industry Magazine - September/October 2020 - The Untapped Goldmine of the Service Professional as the Trusted Advisor
Training Industry Magazine - September/October 2020 - 29
Training Industry Magazine - September/October 2020 - Do We Really Need Learning Platforms? Understand the Learning Landscape and Spend Your Budget Wisely
Training Industry Magazine - September/October 2020 - 31
Training Industry Magazine - September/October 2020 - 32
Training Industry Magazine - September/October 2020 - 33
Training Industry Magazine - September/October 2020 - 34
Training Industry Magazine - September/October 2020 - Improving Instructor Development and Performance with Observations
Training Industry Magazine - September/October 2020 - 36
Training Industry Magazine - September/October 2020 - 37
Training Industry Magazine - September/October 2020 - How to Leverage Business Acumen to Create a Future-ready Organization
Training Industry Magazine - September/October 2020 - 39
Training Industry Magazine - September/October 2020 - 40
Training Industry Magazine - September/October 2020 - 41
Training Industry Magazine - September/October 2020 - Accounting for Learning Investments and Organizational Impact
Training Industry Magazine - September/October 2020 - 43
Training Industry Magazine - September/October 2020 - 44
Training Industry Magazine - September/October 2020 - 45
Training Industry Magazine - September/October 2020 - Lessons Learned: A Shared Services Implementation
Training Industry Magazine - September/October 2020 - 47
Training Industry Magazine - September/October 2020 - 48
Training Industry Magazine - September/October 2020 - The Brave New World of L&D: Stepping Up in the Age of Disruption
Training Industry Magazine - September/October 2020 - 50
Training Industry Magazine - September/October 2020 - Winning the Battle for Learner Engagement
Training Industry Magazine - September/October 2020 - Sales Enablement Comes of Age
Training Industry Magazine - September/October 2020 - Company News
Training Industry Magazine - September/October 2020 - 54
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