Training Industry Magazine - September/October 2020 - 5

KEN TAYLOR

FROM THE
EDITOR

BUILDING A GREAT
TRAINING ORGANIZATION

As organizations work to navigate the
significant changes occurring in 2020,
this edition of Training Industry Magazine
provides a collection of ideas to help
learning and development (L&D) leaders
develop great training organizations. For
your journey, I thought it would be helpful
to share a framework for great training
organizations based on over a decade
of extensive research conducted by
Training Industry. We have learned that
building any type of great organization
requires an understanding of where
the organization is positioned across
three areas: its process capabilities, best
practices and the ability of those practices
to support continuous improvement and
innovation.

IT IS MY BELIEF THAT
UNDERSTANDING
MEANS DOCUMENTING.
PROCESS CAPABILITIES
The process capabilities associated with
great training organizations include eight
key areas:
*	 Strategic alignment: Ability to design
learning programs that align with
business objectives.
*	 Content development: Ability to design,
manage and maintain content.
*	 Delivery: Ability to manage an instructor
network and deliver training using
multiple modalities.

*	 Diagnostics: Ability to identify problems
and make recommendations.
*	 Reporting and analysis: Ability to define
business metrics and report data to
make improvements.
*	 Technology integration: Ability to
integrate learning technologies with
other technologies and corporate
applications.
*	 Administrative services: Ability to
manage scheduling, registration,
technology and other support functions.
*	 Portfolio management: Ability to
manage, rationalize and maintain large
portfolios of learning solutions.
Each of these process capabilities
have varying impacts on organizational
performance depending on the
circumstances the organization is
experiencing. As data from our pulse
survey of the learning industry tell us,
many organizations have been converting
training programs for virtual delivery, so
their capabilities in the areas of content
development, delivery and technology
integration are being put to the test.
PRACTICES
The first step toward establishing a great
training organization is understanding
what we already do in each of these
eight areas, and it is my belief that
understanding means documenting. For

example, the process of documenting
what practices your organization executes
in support of strategic alignment might
include understanding the business
objectives your programs are designed
to support. How are you doing that today,
and who is involved?
As you document these practices,
you should also assess how mature
your practices are. We developed a
training practices maturity model to aid
your assessment.
MATURITY MODEL
Maturity ranges from an ad hoc approach
to optimized practices. When practices
are optimized, processes are replicable,
monitored, and continuously assessed
for improvement.
Hopefully, this brief introduction to a
framework to improve the impact of your
learning efforts is one helpful step on your
journey toward achieving a great and
process-oriented graining organization.
We teach this model as part of our Certified
Professional in Training Management
(CPTM) program, so if you'd like a better
understanding, just ask a CPTM graduate.
As always, we love to hear your thoughts
about the perspectives shared in this
edition. Feel free to send any suggestions
for us to consider.
Ken Taylor is the president and editor in
chief of Training Industry, Inc. Email Ken.

T R A I N I N G I N DUSTR Y MAGAZ INE - BUILDING A GREAT TRAI NI NG ORGANI ZAT I ON I WWW. T RAININGINDU S T RY . C OM/ MAGAZ I NE

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Training Industry Magazine - September/October 2020

Table of Contents for the Digital Edition of Training Industry Magazine - September/October 2020

Building a Great Training Organization
Table of Contents
The Strategic L&D Plan
Developing a Great Training Organization Like a Healthy Brain
Change-ready L&D: Ingredients for Success
What Great Training Organizations Do
Building a Learning Strategy thath Drives Business Results
L&D Bottleneck: Why Your Training Material Isn't Being Utilized
10 Best Practices for Leading a Great Training Organization
The Untapped Goldmine of the Service Professional as the Trusted Advisor
Do We Really Need Learning Platforms? Understand the Learning Landscape and Spend Your Budget Wisely
Improving Instructor Development and Performance with Observations
How to Leverage Business Acumen to Create a Future-ready Organization
Accounting for Learning Investments and Organizational Impact
Lessons Learned: A Shared Services Implementation
The Brave New World of L&D: Stepping Up in the Age of Disruption
Winning the Battle for Learner Engagement
Sales Enablement Comes of Age
Company News
Training Industry Magazine - September/October 2020 - Intro
Training Industry Magazine - September/October 2020 - 1
Training Industry Magazine - September/October 2020 - 2
Training Industry Magazine - September/October 2020 - 3
Training Industry Magazine - September/October 2020 - 4
Training Industry Magazine - September/October 2020 - Building a Great Training Organization
Training Industry Magazine - September/October 2020 - Table of Contents
Training Industry Magazine - September/October 2020 - 7
Training Industry Magazine - September/October 2020 - 8
Training Industry Magazine - September/October 2020 - 9
Training Industry Magazine - September/October 2020 - 10
Training Industry Magazine - September/October 2020 - The Strategic L&D Plan
Training Industry Magazine - September/October 2020 - 12
Training Industry Magazine - September/October 2020 - Developing a Great Training Organization Like a Healthy Brain
Training Industry Magazine - September/October 2020 - 14
Training Industry Magazine - September/October 2020 - Change-ready L&D: Ingredients for Success
Training Industry Magazine - September/October 2020 - 16
Training Industry Magazine - September/October 2020 - What Great Training Organizations Do
Training Industry Magazine - September/October 2020 - Building a Learning Strategy thath Drives Business Results
Training Industry Magazine - September/October 2020 - 19
Training Industry Magazine - September/October 2020 - 20
Training Industry Magazine - September/October 2020 - 21
Training Industry Magazine - September/October 2020 - L&D Bottleneck: Why Your Training Material Isn't Being Utilized
Training Industry Magazine - September/October 2020 - 23
Training Industry Magazine - September/October 2020 - 10 Best Practices for Leading a Great Training Organization
Training Industry Magazine - September/October 2020 - 25
Training Industry Magazine - September/October 2020 - 26
Training Industry Magazine - September/October 2020 - 27
Training Industry Magazine - September/October 2020 - The Untapped Goldmine of the Service Professional as the Trusted Advisor
Training Industry Magazine - September/October 2020 - 29
Training Industry Magazine - September/October 2020 - Do We Really Need Learning Platforms? Understand the Learning Landscape and Spend Your Budget Wisely
Training Industry Magazine - September/October 2020 - 31
Training Industry Magazine - September/October 2020 - 32
Training Industry Magazine - September/October 2020 - 33
Training Industry Magazine - September/October 2020 - 34
Training Industry Magazine - September/October 2020 - Improving Instructor Development and Performance with Observations
Training Industry Magazine - September/October 2020 - 36
Training Industry Magazine - September/October 2020 - 37
Training Industry Magazine - September/October 2020 - How to Leverage Business Acumen to Create a Future-ready Organization
Training Industry Magazine - September/October 2020 - 39
Training Industry Magazine - September/October 2020 - 40
Training Industry Magazine - September/October 2020 - 41
Training Industry Magazine - September/October 2020 - Accounting for Learning Investments and Organizational Impact
Training Industry Magazine - September/October 2020 - 43
Training Industry Magazine - September/October 2020 - 44
Training Industry Magazine - September/October 2020 - 45
Training Industry Magazine - September/October 2020 - Lessons Learned: A Shared Services Implementation
Training Industry Magazine - September/October 2020 - 47
Training Industry Magazine - September/October 2020 - 48
Training Industry Magazine - September/October 2020 - The Brave New World of L&D: Stepping Up in the Age of Disruption
Training Industry Magazine - September/October 2020 - 50
Training Industry Magazine - September/October 2020 - Winning the Battle for Learner Engagement
Training Industry Magazine - September/October 2020 - Sales Enablement Comes of Age
Training Industry Magazine - September/October 2020 - Company News
Training Industry Magazine - September/October 2020 - 54
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