FEATURES 18 THE FOUNDATION FOR TRAINING SUCCESS 18 22 24 28 24 LEADING A GREAT TRAINING ORGANIZATION 38 CULTIVATING BUSINESS ACUMEN BUILDING A LEARNING STRATEGY THAT DRIVES BUSINESS RESULTS By Kelly Smith and Brian Blecke Successful training that drives business results starts with an effective strategy. L&D BOTTLENECK: WHY YOUR TRAINING MATERIAL ISN'T BEING UTILIZED By Daniel Sowards Eliminate the L&D bottleneck in your organization to demonstrate the value of training. 10 BEST PRACTICES FOR LEADING A GREAT TRAINING ORGANIZATION By Alyssa Kaszycki, Taryn Oesch and Dr. Amy DuVernet Gain insights from a decade of research on the best practices of great training organizations. THE UNTAPPED GOLDMINE OF THE SERVICE PROFESSIONAL AS THE TRUSTED ADVISOR By Caroline Murphy Leverage service professionals' expertise to gain greater insights into customer needs. 30 DO WE REALLY NEED LEARNING PLATFORMS? UNDERSTAND THE LEARNING LANDSCAPE AND SPEND YOUR BUDGET WISELY By Kasper Spiro and Videhi Bhamidi Discover trends in the latest learning technologies and strategies for effective implementation. 35 38 IMPROVING INSTRUCTOR DEVELOPMENT AND PERFORMANCE WITH OBSERVATIONS By Reanna P. Harman, Ph.D., and Elisabeth G. Dezern Effective instructors are essential to any great training organization. HOW TO LEVERAGE BUSINESS ACUMEN TO CREATE A FUTURE-READY ORGANIZATION By Steven Haines The cultivation of business acumen contributes to the creation of resilient organizations. 42 ACCOUNTING FOR LEARNING INVESTMENTS AND ORGANIZATIONAL IMPACT By Ajay M. Pangarkar and Teresa Kirkwood Gain support for your learning initiatives by demonstrating the impact of your training efforts. T R A I N I N G I N DUSTR Y MAGAZ INE - BUILDING A GREAT TRAI NI NG ORGANI ZAT I ON I WWW. T RAININGINDU S T RY . C OM/ MAGAZ I NE |7https://www.trainingindustry.com/magazine