Training Industry Magazine - January/February 2021 - 27

performance will be reviewed by the
facilitator, who will confirm learners'
understanding and proficiency in
learning objectives and provide
constructive
feedback.
Evidence
illuminates blind spots in learning and
ensures results are achieved.
Beyond formalities, building evidence of
application allows learners to pause and
reflect on what they've learned and how
they learned it.

THE THREE TYPES OF
INDIVIDUAL INTERACTIONS
In this case study (see Figure 1 on page
26), there is a harmonious combination of:
*	 Asynchronous resources selected by
the learner based on their role and
job functions.
*	 Peer interactions geared toward
decision-making
and
complex
problem-solving.
*	 Individual interactions with practice
buddies, the learner's dedicated
learning buddy and facilitator.

PRACTICE BUDDIES
The solution you develop must
encourage confrontation with realworld problem solving and practice
buddies. While peers may not be
experts, inviting learners to collaborate
encourages
experimentation
and
continuous feedback. Setting up a
" practice buddy ecosystem " can be
conducive to learning.

LEARNING BUDDY
The learning buddy is chosen by the
learner based on trust and credibility.
The learning buddy is not necessarily
an expert regarding the content. In
fact, the less familiar the learning
buddy is with the content, the better.
The learning buddy's role is to listen
and help the learner verbalize what
they've learned. By making an effort
to remember essential points and
share them, the learner builds strong
connections to the learning.

learning buddy three times over six
weeks, corresponding to three key
moments of engagement:
*	 During set-up, when the learner
selects their learning sprints.
*	 When the learner begins completing
online activities.
*	 During certification, to challenge and
encourage implementation.

FACILITATOR
As an expert, the facilitator is able to
answer questions related to content and
challenges. To ensure learners see the
course through, facilitators must:
*	 Care
personally:
Allow
experimentation and error
provide guidance.

for
and

*	 Challenge directly: Make sure
course objectives are respected and
achieved and measure the learner's
engagement and application of skills
to grant certification
At the intersection of these two postures,
we find " radical candor. "

LEARNING PERFORMANCE
REQUIRES INVESTMENT IN
HUMAN INTERACTION
As far as
concerned,

practice buddies are
collaboration
occurs

totally " in the flow of work " and does
not generate extra costs.
However, individual coaching from
learning buddies and facilitators requires
bandwidth. And learning leaders must
account for the cost of implementation
and ensure learners do not simply
consume training but actively apply
new skills and collaborate with others to
achieve deeper understanding.
However, these costs are largely offset
by the benefits. This model has been
tested with over 2,000 learners and
results show:
*	 Delivery on learning commitment
and efficiency.
*	 Facilitators and learning buddies
contribute to the establishment of a
learning culture.
*	 Increasing the human aspects of
digital learning has a promising future.
Now more than ever, design your
learning solutions to be 100% digital and
100% human!
François Debois is the head of
innovation for the Cegos Group,
developing digital-based solutions that
generate engagement and change the
way people work. These solutions are
translated into seven languages and
deployed worldwide. Email François.

TAKEAWAYS
Digital resources are becoming increasingly sophisticated in terms
of content, instructional design and quality of production. While we
can applaud these major advances, we must also remain aware of the
illusion of mastery.
For learning to be effective, it is necessary to confront learners with
reality and create an ecosystem of digital human interactions:
*	 Interactions with a group must be chosen wisely, as digital group
interactions are costly in terms of learner attention and fatigue.
*	 Individual interactions with three roles: practice buddies, learning
buddies and facilitators.

In the context of the previous case
study, the learner meets with their
T R A I N I N G I N DUSTR Y MAGAZ INE - VIRTUAL LEARNING I W WW. T RAI NINGINDU S T RY . C OM/ MAGAZ I NE

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https://www.linkedin.com/in/fran%C3%A7ois-debois-9a5a061/ https://www.trainingindustry.com/magazine

Training Industry Magazine - January/February 2021

Table of Contents for the Digital Edition of Training Industry Magazine - January/February 2021

The Rise of Virtual Learning
Table of Contents
Augmented Reality and the New Normal for Digital Learning
Online Learning Is More Than Video Conferencing
Virtually All of Them!
Leveraging Diversity and Inclusion in Virtual Training
The ABCs of Minimizing Sensory Overload
Leveraging Simple Digital Card Games to Teach Sales, Negotiation and Leadership Skills
Tomorrow's Learning Experience: 100% Digital and 100% Human
Measuing Virtual Training: Strategies for Success
The Best of Both Worlds: Bridging In-person Training into a Virtual Space
5 Trends that will Humanize the Future of Learning
Practice for Success: Sales Training Simulations Are an Essential Tool for Every Sales Trainer's Toolbox
The Engineering Art of the Interactive Narrative
Do's and Don'ts of Meaningful eLearning
The Rise of Virtual and Hybrid Classroom Delivery
There's a New Sheriff in Town: The Learner's Supervisor
Enhance Learning Agility and Innovation with Virtual Reality
Managing Your Virtual Learning Journey
Remote Work Accelerates eLearning Trends and Funding
Company News
Training Industry Magazine - January/February 2021 - Intro
Training Industry Magazine - January/February 2021 - 1
Training Industry Magazine - January/February 2021 - 2
Training Industry Magazine - January/February 2021 - CT1
Training Industry Magazine - January/February 2021 - CT2
Training Industry Magazine - January/February 2021 - The Rise of Virtual Learning
Training Industry Magazine - January/February 2021 - Table of Contents
Training Industry Magazine - January/February 2021 - 5
Training Industry Magazine - January/February 2021 - 6
Training Industry Magazine - January/February 2021 - 7
Training Industry Magazine - January/February 2021 - 8
Training Industry Magazine - January/February 2021 - Augmented Reality and the New Normal for Digital Learning
Training Industry Magazine - January/February 2021 - 10
Training Industry Magazine - January/February 2021 - Online Learning Is More Than Video Conferencing
Training Industry Magazine - January/February 2021 - 12
Training Industry Magazine - January/February 2021 - Virtually All of Them!
Training Industry Magazine - January/February 2021 - 14
Training Industry Magazine - January/February 2021 - Leveraging Diversity and Inclusion in Virtual Training
Training Industry Magazine - January/February 2021 - The ABCs of Minimizing Sensory Overload
Training Industry Magazine - January/February 2021 - 17
Training Industry Magazine - January/February 2021 - 18
Training Industry Magazine - January/February 2021 - 19
Training Industry Magazine - January/February 2021 - Leveraging Simple Digital Card Games to Teach Sales, Negotiation and Leadership Skills
Training Industry Magazine - January/February 2021 - 21
Training Industry Magazine - January/February 2021 - 22
Training Industry Magazine - January/February 2021 - 23
Training Industry Magazine - January/February 2021 - 24
Training Industry Magazine - January/February 2021 - Tomorrow's Learning Experience: 100% Digital and 100% Human
Training Industry Magazine - January/February 2021 - 26
Training Industry Magazine - January/February 2021 - 27
Training Industry Magazine - January/February 2021 - 28
Training Industry Magazine - January/February 2021 - Measuing Virtual Training: Strategies for Success
Training Industry Magazine - January/February 2021 - 30
Training Industry Magazine - January/February 2021 - 31
Training Industry Magazine - January/February 2021 - The Best of Both Worlds: Bridging In-person Training into a Virtual Space
Training Industry Magazine - January/February 2021 - 33
Training Industry Magazine - January/February 2021 - 34
Training Industry Magazine - January/February 2021 - 35
Training Industry Magazine - January/February 2021 - 5 Trends that will Humanize the Future of Learning
Training Industry Magazine - January/February 2021 - 37
Training Industry Magazine - January/February 2021 - Practice for Success: Sales Training Simulations Are an Essential Tool for Every Sales Trainer's Toolbox
Training Industry Magazine - January/February 2021 - 39
Training Industry Magazine - January/February 2021 - 40
Training Industry Magazine - January/February 2021 - 41
Training Industry Magazine - January/February 2021 - The Engineering Art of the Interactive Narrative
Training Industry Magazine - January/February 2021 - 43
Training Industry Magazine - January/February 2021 - 44
Training Industry Magazine - January/February 2021 - 45
Training Industry Magazine - January/February 2021 - Do's and Don'ts of Meaningful eLearning
Training Industry Magazine - January/February 2021 - 47
Training Industry Magazine - January/February 2021 - 48
Training Industry Magazine - January/February 2021 - 49
Training Industry Magazine - January/February 2021 - The Rise of Virtual and Hybrid Classroom Delivery
Training Industry Magazine - January/February 2021 - 51
Training Industry Magazine - January/February 2021 - 52
Training Industry Magazine - January/February 2021 - There's a New Sheriff in Town: The Learner's Supervisor
Training Industry Magazine - January/February 2021 - 54
Training Industry Magazine - January/February 2021 - Enhance Learning Agility and Innovation with Virtual Reality
Training Industry Magazine - January/February 2021 - 56
Training Industry Magazine - January/February 2021 - Managing Your Virtual Learning Journey
Training Industry Magazine - January/February 2021 - Remote Work Accelerates eLearning Trends and Funding
Training Industry Magazine - January/February 2021 - Company News
Training Industry Magazine - January/February 2021 - 60
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