Training Industry Magazine - March/April 2021 - 49

to reinvent routine tasks. Recruiting,
hiring and onboarding are all being
reimagined. New hires must somehow
be assimilated into a workforce culture
that, overnight, moved out of the office
and into people's homes. And, no one
is feeling this pressure more acutely
than leaders and managers.
How do you develop and manage
employees remotely, have difficult
conversations over web camera, and
ensure that geographically distributed
teams are collaborating and contributing
successfully and equitably? There is
no single answer to these questions.
However, the one thing all solutions
have in common is effective, authentic
communication.

Communication is hard.
Hybrid communication
is harder.
Communication is essential to a
functioning workplace. According
to a national survey by Pew Research
Center, 85% of people believe
communications skills are " extremely "
or " very " important to be successful in
today's economy, and that's from a year
when most employees were still in their
offices.
Communication is important, but it's
even more critical in a hybrid workforce.
Managers risk falling prey to the " out
of sight, out of mind " mindset. It feels
natural to check in with an employee
when you bump into them in the kitchen
or cafeteria; it's much harder to conduct
that spontaneous interaction when the
person is miles or time zones away.
Employees often experience a similar
problem: It can feel much easier to
troubleshoot a small issue when they
can pop into their manager's office for a
quick chat than when trying to describe
it over email or scheduling a meeting to
resolve something minor.
Furthermore, there are issues of
teambuilding and collaboration to
consider. For example, you may have
a team meeting scheduled, and one

employee is working remotely. To include
them, you dial them in on speakerphone.
Then, you and your team conduct the
meeting and - at the very end - turn to
the speakerphone and ask, " Okay, do
you have anything else to add? "

This sort of environment can quickly
create an in- and out-group dynamic, with
remote employees feeling overlooked
or even punished for not being in the
office. If left unchecked, dissatisfaction
can turn into disengagement, which will
result in loss of productivity or even loss
of the employees themselves.
Fortunately, there are ways to mitigate
these communication issues and
maintain a healthy, inclusive and
cooperative culture among your teams
no matter where members are based.
More importantly, you - as a leader
within your company - are the one who
can execute these strategies. In fact,
they all start with you.

Be present by
eliminating distractions.
Being present is more than just paying
attention. When you are fully present,
you emanate presence. Your presence is
a combination of your focused attention
and who you are at the core of your
being. It works to create an emotional
and intellectual connection with those
around you.
Why is this important? It's key to building
trust and motivation.
Active listening is step one, but the
nature of virtual communication requires
some adjustment. For instance, when
you are on a video call, it's much easier
to get distracted by an email alert or
other pop-up. So, turn these off!
In the office, you would normally use
body language, such as leaning in and
establishing eye contact, to indicate
your engagement with whoever is
speaking. However, on most video
calls, all anyone can see is your head -
making eye contact especially crucial.
To make eye contact with someone on
the other end of a video call, you want
your eyes to be focused on a point

Questions to Ask Yourself
When Leading Hybrid Teams
Am I staying present in all of my interactions, in-person
and remote?
Am I checking in with my employees enough and using the
most effective mediums to do so?
What are the best ways to keep my people engaged with
one another, with the work at hand and with me?
What tools do I have to make everyone feel
more connected?

T R A I N I N G I N DUSTR Y MAGAZ INE - BUILDING AN EQUITABLE W ORKP L AC E I WWW. T RAININGINDU S T RY . C OM/ MAGAZ I NE

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https://assets.pewresearch.org/wp-content/uploads/sites/3/2016/10/ST_2016.10.06_Future-of-Work_FINAL4.pdf https://assets.pewresearch.org/wp-content/uploads/sites/3/2016/10/ST_2016.10.06_Future-of-Work_FINAL4.pdf https://assets.pewresearch.org/wp-content/uploads/sites/3/2016/10/ST_2016.10.06_Future-of-Work_FINAL4.pdf https://www.trainingindustry.com/magazine

Training Industry Magazine - March/April 2021

Table of Contents for the Digital Edition of Training Industry Magazine - March/April 2021

Training Industry Magazine - March/April 2021
L&D's Role in Building an Equitable Workplace
Table of Contents
Race, Gender and Age: Social Conscience of Learning
Mitigating Bias: The Role of AI in D&I
The Opportunities Embedded in the Pursuit of Equity
The Real Unsung Hero: The Training Manger's Role in Building an Equitable and Inclusive Workplace
Training's Role in Driving Leadership Diversity
Perpective-taking in VR
The Leadership Problem of Inequity
Practicing Inclusive Leadership: How Leaders Can Take Action to Improve Diversity in the Workplace
Raising the Bar on Diversity Training
Create Community in Your Organization Through the Power of Meaningful Conversations
Leading with Authenticity in a Hybrid World
Organizational Health as a Tool for Creating Transformative Workforce Development Opportunities
How L&D Can Avoid Naïve Interventions to Create an Equitable Workforce
Learning Silver Lining: How the Pandemic Might Teach Us to Balance Temperamental Needs
Normalizing Mental Health Conversations in the Workplace
Making Employment Access More Equitable with English Language Training: Voxy EnGen Announces Series A Investment
Company News
Training Industry Magazine - March/April 2021 - Intro
Training Industry Magazine - March/April 2021 - Training Industry Magazine - March/April 2021
Training Industry Magazine - March/April 2021 - 2
Training Industry Magazine - March/April 2021 - CT1
Training Industry Magazine - March/April 2021 - CT2
Training Industry Magazine - March/April 2021 - L&D's Role in Building an Equitable Workplace
Training Industry Magazine - March/April 2021 - 4
Training Industry Magazine - March/April 2021 - 5
Training Industry Magazine - March/April 2021 - Table of Contents
Training Industry Magazine - March/April 2021 - 7
Training Industry Magazine - March/April 2021 - 8
Training Industry Magazine - March/April 2021 - 9
Training Industry Magazine - March/April 2021 - 10
Training Industry Magazine - March/April 2021 - Race, Gender and Age: Social Conscience of Learning
Training Industry Magazine - March/April 2021 - 12
Training Industry Magazine - March/April 2021 - Mitigating Bias: The Role of AI in D&I
Training Industry Magazine - March/April 2021 - 14
Training Industry Magazine - March/April 2021 - The Opportunities Embedded in the Pursuit of Equity
Training Industry Magazine - March/April 2021 - 16
Training Industry Magazine - March/April 2021 - The Real Unsung Hero: The Training Manger's Role in Building an Equitable and Inclusive Workplace
Training Industry Magazine - March/April 2021 - Training's Role in Driving Leadership Diversity
Training Industry Magazine - March/April 2021 - 19
Training Industry Magazine - March/April 2021 - 20
Training Industry Magazine - March/April 2021 - 21
Training Industry Magazine - March/April 2021 - Perpective-taking in VR
Training Industry Magazine - March/April 2021 - 23
Training Industry Magazine - March/April 2021 - 24
Training Industry Magazine - March/April 2021 - 25
Training Industry Magazine - March/April 2021 - The Leadership Problem of Inequity
Training Industry Magazine - March/April 2021 - 27
Training Industry Magazine - March/April 2021 - 28
Training Industry Magazine - March/April 2021 - 29
Training Industry Magazine - March/April 2021 - 30
Training Industry Magazine - March/April 2021 - 31
Training Industry Magazine - March/April 2021 - 32
Training Industry Magazine - March/April 2021 - 33
Training Industry Magazine - March/April 2021 - 34
Training Industry Magazine - March/April 2021 - 35
Training Industry Magazine - March/April 2021 - 36
Training Industry Magazine - March/April 2021 - 37
Training Industry Magazine - March/April 2021 - Practicing Inclusive Leadership: How Leaders Can Take Action to Improve Diversity in the Workplace
Training Industry Magazine - March/April 2021 - 39
Training Industry Magazine - March/April 2021 - 40
Training Industry Magazine - March/April 2021 - 41
Training Industry Magazine - March/April 2021 - Raising the Bar on Diversity Training
Training Industry Magazine - March/April 2021 - 43
Training Industry Magazine - March/April 2021 - Create Community in Your Organization Through the Power of Meaningful Conversations
Training Industry Magazine - March/April 2021 - 45
Training Industry Magazine - March/April 2021 - 46
Training Industry Magazine - March/April 2021 - 47
Training Industry Magazine - March/April 2021 - Leading with Authenticity in a Hybrid World
Training Industry Magazine - March/April 2021 - 49
Training Industry Magazine - March/April 2021 - 50
Training Industry Magazine - March/April 2021 - 51
Training Industry Magazine - March/April 2021 - Organizational Health as a Tool for Creating Transformative Workforce Development Opportunities
Training Industry Magazine - March/April 2021 - 53
Training Industry Magazine - March/April 2021 - 54
Training Industry Magazine - March/April 2021 - How L&D Can Avoid Naïve Interventions to Create an Equitable Workforce
Training Industry Magazine - March/April 2021 - 56
Training Industry Magazine - March/April 2021 - Learning Silver Lining: How the Pandemic Might Teach Us to Balance Temperamental Needs
Training Industry Magazine - March/April 2021 - 58
Training Industry Magazine - March/April 2021 - Normalizing Mental Health Conversations in the Workplace
Training Industry Magazine - March/April 2021 - Making Employment Access More Equitable with English Language Training: Voxy EnGen Announces Series A Investment
Training Industry Magazine - March/April 2021 - Company News
Training Industry Magazine - March/April 2021 - 62
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