Training Industry Magazine - March/April 2021 - 55

JULIE WINKLE GIULIONI

PERFORMANCE
MATTERS

LEARNING SILVER LINING:
HOW THE PANDEMIC MIGHT TEACH US
TO BALANCE TEMPERAMENTAL NEEDS
The swift and exponential growth
of digital learning adoption over the
past year has spotlighted a frequently
overlooked dimension of diversity:
Temperament.
Tendencies
for
extroversion and introversion have been
largely overlooked by organizations in
an effort to offer expeditious solutions to
meet the needs of a broad population.
Yet, one silver lining of the workplace
shifts that COVID-19 ushered in is a
new appreciation for temperamental
differences and strategies for ensuring
more inclusive learning experiences
for all.
We understand that the traditional, faceto-face learning that has permeated
the workplace for decades frequently
favors extroverts. However, those live
workshops that work well for learners
energized by interacting with others can
have the opposite effect on the 25 to
40% of the population that characterizes
itself as introverted.
For introverts, traditional training
settings can feel exhausting. They
place considerable demands on those
who learn better - at least initially - in
the privacy of their own minds. They
also require the kinds of spontaneous
interactions and discussions that enable
those who thrive on external processing
to learn more easily and enjoyably.
Unfortunately, these conditions can
compromise learning experiences for
introverts, requiring them to invest
additional time and energy to internalize
information and translate it into learning.
Given what we know now about how
introverts process information, I could
kick myself for having trained so many

facilitators on how to " draw out the
less vocal learners. " With the best of
intentions, I developed a whole range
of subtle strategies for engaging quiet
participants in the conversation. And
yet, my efforts to be inclusive were
further excluding a significant portion
of attendees and totally disrupting
their learning.

FOR INTROVERTS,
TRADITIONAL TRAINING
SETTINGS CAN FEEL
EXHAUSTING.
Over the past several years, the
L&D industry has gradually shifted
its approaches and methods. Then,
last year, we experienced a dramatic
acceleration of change and disruption
in response to the pandemic and
its implications for the workplace.
Nearly overnight, virtual instructor-led
experiences became the norm, and
asynchronous instruction exploded with
more digital solutions than ever.
Remember the jokes early on during the
pandemic? " Check on your extroverted
friends; they're not doing well. " Your
introverted friends, on the other hand,
were likely doing better, and they may
have even been learning better.
Many of the creative training methods
employed over the past year have
consequently favored more introverted
learners. For many, it might only seem
fair for the pendulum to linger on the
quiet learners' side for a bit. However, the
real opportunity for L&D professionals is
to discover methods to even the playing

field for extroverts and introverts alike.
For example:
* Many organizations are considering
offering their solutions via various
modalities following the pandemic. For
instance, perhaps it makes sense to
continue to offer the digital version of a
workshop to dispersed or busy learners
alongside the face-to-face option. The
investments in both have already been
made. Why not let learners choose
which serves them best?
* Self-directed, self-paced learning is
increasingly being married with study
and discussion groups. This allows
both introverted and extroverted
learners to internalize content in a way
that suits their learning styles while
building community and a culture
of development.
* Coaching, both human- and artificial
intelligence-enabled, is growing by
leaps and bounds for learning and
follow-up. It's an ideal next step for
extroverts who benefit from verbal
processing, and it's considerably less
taxing than group-based learning
for introverts.
The past months of struggle have
brought a tremendous opportunity.
Rather than going back to old ways that
inadvertently favored some learners over
others, learning leaders can use this time
for a fundamental reset as we choose to
be intentional about inclusion.
Julie Winkle Giulioni has 25 years of
experience working with organizations
worldwide to improve performance
through learning. Email Julie.

T R A I N I N G I N DUSTR Y MAGAZ INE - BUILDING AN EQUITABLE W ORKP L AC E I WWW. T RAI NINGINDU S T RY . C OM/ MAGAZ I NE

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Training Industry Magazine - March/April 2021

Table of Contents for the Digital Edition of Training Industry Magazine - March/April 2021

Training Industry Magazine - March/April 2021
L&D's Role in Building an Equitable Workplace
Table of Contents
Race, Gender and Age: Social Conscience of Learning
Mitigating Bias: The Role of AI in D&I
The Opportunities Embedded in the Pursuit of Equity
The Real Unsung Hero: The Training Manger's Role in Building an Equitable and Inclusive Workplace
Training's Role in Driving Leadership Diversity
Perpective-taking in VR
The Leadership Problem of Inequity
Practicing Inclusive Leadership: How Leaders Can Take Action to Improve Diversity in the Workplace
Raising the Bar on Diversity Training
Create Community in Your Organization Through the Power of Meaningful Conversations
Leading with Authenticity in a Hybrid World
Organizational Health as a Tool for Creating Transformative Workforce Development Opportunities
How L&D Can Avoid Naïve Interventions to Create an Equitable Workforce
Learning Silver Lining: How the Pandemic Might Teach Us to Balance Temperamental Needs
Normalizing Mental Health Conversations in the Workplace
Making Employment Access More Equitable with English Language Training: Voxy EnGen Announces Series A Investment
Company News
Training Industry Magazine - March/April 2021 - Intro
Training Industry Magazine - March/April 2021 - Training Industry Magazine - March/April 2021
Training Industry Magazine - March/April 2021 - 2
Training Industry Magazine - March/April 2021 - CT1
Training Industry Magazine - March/April 2021 - CT2
Training Industry Magazine - March/April 2021 - L&D's Role in Building an Equitable Workplace
Training Industry Magazine - March/April 2021 - 4
Training Industry Magazine - March/April 2021 - 5
Training Industry Magazine - March/April 2021 - Table of Contents
Training Industry Magazine - March/April 2021 - 7
Training Industry Magazine - March/April 2021 - 8
Training Industry Magazine - March/April 2021 - 9
Training Industry Magazine - March/April 2021 - 10
Training Industry Magazine - March/April 2021 - Race, Gender and Age: Social Conscience of Learning
Training Industry Magazine - March/April 2021 - 12
Training Industry Magazine - March/April 2021 - Mitigating Bias: The Role of AI in D&I
Training Industry Magazine - March/April 2021 - 14
Training Industry Magazine - March/April 2021 - The Opportunities Embedded in the Pursuit of Equity
Training Industry Magazine - March/April 2021 - 16
Training Industry Magazine - March/April 2021 - The Real Unsung Hero: The Training Manger's Role in Building an Equitable and Inclusive Workplace
Training Industry Magazine - March/April 2021 - Training's Role in Driving Leadership Diversity
Training Industry Magazine - March/April 2021 - 19
Training Industry Magazine - March/April 2021 - 20
Training Industry Magazine - March/April 2021 - 21
Training Industry Magazine - March/April 2021 - Perpective-taking in VR
Training Industry Magazine - March/April 2021 - 23
Training Industry Magazine - March/April 2021 - 24
Training Industry Magazine - March/April 2021 - 25
Training Industry Magazine - March/April 2021 - The Leadership Problem of Inequity
Training Industry Magazine - March/April 2021 - 27
Training Industry Magazine - March/April 2021 - 28
Training Industry Magazine - March/April 2021 - 29
Training Industry Magazine - March/April 2021 - 30
Training Industry Magazine - March/April 2021 - 31
Training Industry Magazine - March/April 2021 - 32
Training Industry Magazine - March/April 2021 - 33
Training Industry Magazine - March/April 2021 - 34
Training Industry Magazine - March/April 2021 - 35
Training Industry Magazine - March/April 2021 - 36
Training Industry Magazine - March/April 2021 - 37
Training Industry Magazine - March/April 2021 - Practicing Inclusive Leadership: How Leaders Can Take Action to Improve Diversity in the Workplace
Training Industry Magazine - March/April 2021 - 39
Training Industry Magazine - March/April 2021 - 40
Training Industry Magazine - March/April 2021 - 41
Training Industry Magazine - March/April 2021 - Raising the Bar on Diversity Training
Training Industry Magazine - March/April 2021 - 43
Training Industry Magazine - March/April 2021 - Create Community in Your Organization Through the Power of Meaningful Conversations
Training Industry Magazine - March/April 2021 - 45
Training Industry Magazine - March/April 2021 - 46
Training Industry Magazine - March/April 2021 - 47
Training Industry Magazine - March/April 2021 - Leading with Authenticity in a Hybrid World
Training Industry Magazine - March/April 2021 - 49
Training Industry Magazine - March/April 2021 - 50
Training Industry Magazine - March/April 2021 - 51
Training Industry Magazine - March/April 2021 - Organizational Health as a Tool for Creating Transformative Workforce Development Opportunities
Training Industry Magazine - March/April 2021 - 53
Training Industry Magazine - March/April 2021 - 54
Training Industry Magazine - March/April 2021 - How L&D Can Avoid Naïve Interventions to Create an Equitable Workforce
Training Industry Magazine - March/April 2021 - 56
Training Industry Magazine - March/April 2021 - Learning Silver Lining: How the Pandemic Might Teach Us to Balance Temperamental Needs
Training Industry Magazine - March/April 2021 - 58
Training Industry Magazine - March/April 2021 - Normalizing Mental Health Conversations in the Workplace
Training Industry Magazine - March/April 2021 - Making Employment Access More Equitable with English Language Training: Voxy EnGen Announces Series A Investment
Training Industry Magazine - March/April 2021 - Company News
Training Industry Magazine - March/April 2021 - 62
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