Training Industry Magazine - July/August 2021 - 13

SAM SHRIVER & MARSHALL GOLDSMITH
BUILDING
LEADERS
SOUNDBITES FOR
CONSIDERATION
Formulating effective strategy requires
working your way through any number
of complexities and landing on a
soundbite that intuitively describes the
essence of your pursuit. To the extent
that developing future leaders describes
your pursuit, here are a couple of
soundbites for your consideration.
START EARLY AND STICK WITH IT
It has long been standard practice to
formally initiate organizational leadership
development efforts when employees
receive their first promotion into
management. But why wait? Think about
the content new managers typically learn
in management orientation: Situational
Leadership®; emotional intelligence;
DiSC®, social styles, etc. Most, if not all,
of these skills can also be leveraged to
help frontline employees contract for a
leadership style or effectively influence
an associate.
WHEN YOU GET
RIGHT DOWN TO IT,
LEADERSHIP IS A MESS!
In this context, many organizations are
introducing leadership development
strategies that initiate with employee
orientation. They determine the content
that aligns with their company values,
teach it to new hires as soon as they
possibly can, then reinforce that learning
while building in additional layers of
sophistication as careers progress.
Another question: Why change? When
you get right down to it, how much
difference is there between C-suite
leadership and frontline leadership? When
CEOs or other high-potential executives
receive executive coaching, the focus of
those interventions are most often things
like listening, delegating, communicating,
providing direction, self-awareness,
empathy, etc.
Net-net, identify and introduce core,
common and critical content early,
then systematically provide practicing
leaders at each level of your organization
with timely and specific feedback
and feedforward.
DIVE HEADFIRST INTO THE " MESS "
Leaders are judged. It is a harsh reality
that presents a formidable roadblock for
many because, when you get right down
to it, leadership is a mess! When you sign
up for the role of leader today, you are
greeted with traditional responsibility for
hitting productivity targets, enhancing
employee engagement and retaining key
talent, with nothing remotely resembling
traditional elements of control or stability.
With ever-increasing regularity, there
is evidence to suggest leaders need
to dive headfirst into the mess by
implementing a strategy that prioritizes
genuine employee engagement. This
" trusting plunge " is expertly chronicled
in Hubert Joly's recent best-seller, " The
Heart of Business. " Joly documents
the resurgence of retail giant Best
Buy by way of truly putting people at
the center of the business and treating
productivity as an outcome, as opposed
to a goal. That may sound excessively
bold, but we are convinced it is the
best advice we can offer to anyone
with interest in developing far-reaching
leadership capability.
A leadership development strategy that
prioritizes employee engagement and
makes meaningful progress in " sorting out
the mess " targets human dignity. It poses
difficult questions, listens to the answers
and engages employees in developing the
solutions. Consider the work of Sandy Ogg
(founder of CEOworks and former CHRO
of Unilever) in that regard. This is a survey
he and his team sent to every employee at
Unilever with the following instructions:
If you cannot absolutely say yes to a
question, you must say no.
* Do you have a job?
* Do you know what it takes to be
successful in that job?
* Has training been made available for
you to be successful?
* Do you have a career plan that is
actionable and being acted upon?
* Is there an appropriate level of sensitivity
to your personal circumstances?
We are guessing a survey like this takes
maybe five minutes to complete. But
the potential for meaningful, employeecentered
discussions of dignity at work
are limitless. And the thing we know
about leaders initiating those ongoing
discussions in a genuine, other-centered
manner is that it positively impacts both
productivity and retention.
Marshall Goldsmith is the world authority in
helping successful leaders get even better.
Sam Shriver is the executive vice president
at The Center for Leadership Studies.
Email the authors.
TRAINING INDUSTRY MAGAZINE - ELEVATING LEADERSHIP DEVELOPMENT I WWW.TRAININGINDUSTRY.COM/MAGAZINE
| 13
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Training Industry Magazine - July/August 2021

Table of Contents for the Digital Edition of Training Industry Magazine - July/August 2021

Elevating Leadership Development
Table of Contents
Preparing Leaders for the 'New Normal'
How Does the Rise of Artificial Intelligence Impact Leadership?
Soundbites for Consideration
Leadership: The Bottleneck or the Breakthrough for Diversity, Equity and Inclusion?
Dip Into Leadership: Identifyiing Emerging Leaders During a Time of Change
Give Your Leadership a Vertical Lift
Creating Conversational Leadership
A Blueprint for Remote Leadership That Works
Leadership Development is About Capacity, Not Just Competencies
How to Create Leadership Fluency: Cultivating Communities of Practice for Seasoned and Aspiring Leaders
Leveraging Data to Increase Leadership and Team Effectiveness in the Flow of Work
The Power of Practice
Brain-based Leadership Development: What Exactly Are You Scaling?
Learner Mindset
Recent Acquisitions Position eLearning Brothers as a One-stop-shop Solution
Company News
Training Industry Magazine - July/August 2021 - Intro
Training Industry Magazine - July/August 2021 - 1
Training Industry Magazine - July/August 2021 - 2
Training Industry Magazine - July/August 2021 - CT1
Training Industry Magazine - July/August 2021 - CT2
Training Industry Magazine - July/August 2021 - Elevating Leadership Development
Training Industry Magazine - July/August 2021 - 4
Training Industry Magazine - July/August 2021 - 5
Training Industry Magazine - July/August 2021 - Table of Contents
Training Industry Magazine - July/August 2021 - 7
Training Industry Magazine - July/August 2021 - 8
Training Industry Magazine - July/August 2021 - Preparing Leaders for the 'New Normal'
Training Industry Magazine - July/August 2021 - 10
Training Industry Magazine - July/August 2021 - How Does the Rise of Artificial Intelligence Impact Leadership?
Training Industry Magazine - July/August 2021 - 12
Training Industry Magazine - July/August 2021 - Soundbites for Consideration
Training Industry Magazine - July/August 2021 - 14
Training Industry Magazine - July/August 2021 - Leadership: The Bottleneck or the Breakthrough for Diversity, Equity and Inclusion?
Training Industry Magazine - July/August 2021 - Dip Into Leadership: Identifyiing Emerging Leaders During a Time of Change
Training Industry Magazine - July/August 2021 - 17
Training Industry Magazine - July/August 2021 - 18
Training Industry Magazine - July/August 2021 - 19
Training Industry Magazine - July/August 2021 - Give Your Leadership a Vertical Lift
Training Industry Magazine - July/August 2021 - 21
Training Industry Magazine - July/August 2021 - 22
Training Industry Magazine - July/August 2021 - 23
Training Industry Magazine - July/August 2021 - 24
Training Industry Magazine - July/August 2021 - Creating Conversational Leadership
Training Industry Magazine - July/August 2021 - 26
Training Industry Magazine - July/August 2021 - 27
Training Industry Magazine - July/August 2021 - A Blueprint for Remote Leadership That Works
Training Industry Magazine - July/August 2021 - 29
Training Industry Magazine - July/August 2021 - 30
Training Industry Magazine - July/August 2021 - 31
Training Industry Magazine - July/August 2021 - Leadership Development is About Capacity, Not Just Competencies
Training Industry Magazine - July/August 2021 - 33
Training Industry Magazine - July/August 2021 - 34
Training Industry Magazine - July/August 2021 - 35
Training Industry Magazine - July/August 2021 - How to Create Leadership Fluency: Cultivating Communities of Practice for Seasoned and Aspiring Leaders
Training Industry Magazine - July/August 2021 - 37
Training Industry Magazine - July/August 2021 - 38
Training Industry Magazine - July/August 2021 - 39
Training Industry Magazine - July/August 2021 - Leveraging Data to Increase Leadership and Team Effectiveness in the Flow of Work
Training Industry Magazine - July/August 2021 - 41
Training Industry Magazine - July/August 2021 - 42
Training Industry Magazine - July/August 2021 - 43
Training Industry Magazine - July/August 2021 - 44
Training Industry Magazine - July/August 2021 - The Power of Practice
Training Industry Magazine - July/August 2021 - 46
Training Industry Magazine - July/August 2021 - Brain-based Leadership Development: What Exactly Are You Scaling?
Training Industry Magazine - July/August 2021 - 48
Training Industry Magazine - July/August 2021 - Learner Mindset
Training Industry Magazine - July/August 2021 - Recent Acquisitions Position eLearning Brothers as a One-stop-shop Solution
Training Industry Magazine - July/August 2021 - Company News
Training Industry Magazine - July/August 2021 - 52
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