Training Industry Magazine - July/August 2021 - 17

By Lisa
Hutcherson,
CPTM
LEADERSHIP:
into
Identifying Emerging Leaders
During a Time of Change
Who Knew Retail Stores Could
Help Identify Emerging Leaders?
In the early 1990s, a retailer launched an ad
campaign with " come see the softer side. "
The retailer was well known for its hard-line
departments, such as hardware and lawn and
garden. In an effort to highlight their " softer "
lines of business, the apparel and home
store ad campaign launched. They realized
that the softer sideline of business could
generate additional income after the launch
of its ad campaign. Evaluating growth from a
different perspective provided unexpected
performance that changed the overall
strategy for the company.
Much like the retailer with hard and soft
lines of business, emotional intelligence (EI)
has both soft and hard competencies. Peak
performance is achieved when both sets of
competencies are mastered, which makes EI
a perfect tool to identify emerging leaders.
Discipline and Commitment
When developing a strategy of how to identify
emerging leaders, one method is to assess the
individual's hard-line performance and their soft
skills. A balance between hard skills (such
as data base management, CRM platforms
and analytics) and soft skills (such as decisionmaking,
strategic thinking, independence,
stress tolerance, empathy, emotional expression,
emotional self-awareness and interpersonal
relationships) creates the foundation for
peak performance.
Recently, I was working with an individual
who asked why a team would need to get all
soft and gushy when they are already a topperforming
business line. They confirmed that
the approach with their team is: Results, Results,
Results. I explained it as an equation: A x E = R
(Activity x Effectiveness = Results). If someone is
not providing " R, " do they need more activity or
to be more effective at the activity to generate
more results?
Now take the same equation but substitute the
" E " for emotion. In EI, emotion is a feeling (not
to be confused with being " emotional, " which
is defined as taking action on an emotion).
Studies find that high-performing employees
with strong soft skills actually achieve higher
performance results than employees with only
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Training Industry Magazine - July/August 2021

Table of Contents for the Digital Edition of Training Industry Magazine - July/August 2021

Elevating Leadership Development
Table of Contents
Preparing Leaders for the 'New Normal'
How Does the Rise of Artificial Intelligence Impact Leadership?
Soundbites for Consideration
Leadership: The Bottleneck or the Breakthrough for Diversity, Equity and Inclusion?
Dip Into Leadership: Identifyiing Emerging Leaders During a Time of Change
Give Your Leadership a Vertical Lift
Creating Conversational Leadership
A Blueprint for Remote Leadership That Works
Leadership Development is About Capacity, Not Just Competencies
How to Create Leadership Fluency: Cultivating Communities of Practice for Seasoned and Aspiring Leaders
Leveraging Data to Increase Leadership and Team Effectiveness in the Flow of Work
The Power of Practice
Brain-based Leadership Development: What Exactly Are You Scaling?
Learner Mindset
Recent Acquisitions Position eLearning Brothers as a One-stop-shop Solution
Company News
Training Industry Magazine - July/August 2021 - Intro
Training Industry Magazine - July/August 2021 - 1
Training Industry Magazine - July/August 2021 - 2
Training Industry Magazine - July/August 2021 - CT1
Training Industry Magazine - July/August 2021 - CT2
Training Industry Magazine - July/August 2021 - Elevating Leadership Development
Training Industry Magazine - July/August 2021 - 4
Training Industry Magazine - July/August 2021 - 5
Training Industry Magazine - July/August 2021 - Table of Contents
Training Industry Magazine - July/August 2021 - 7
Training Industry Magazine - July/August 2021 - 8
Training Industry Magazine - July/August 2021 - Preparing Leaders for the 'New Normal'
Training Industry Magazine - July/August 2021 - 10
Training Industry Magazine - July/August 2021 - How Does the Rise of Artificial Intelligence Impact Leadership?
Training Industry Magazine - July/August 2021 - 12
Training Industry Magazine - July/August 2021 - Soundbites for Consideration
Training Industry Magazine - July/August 2021 - 14
Training Industry Magazine - July/August 2021 - Leadership: The Bottleneck or the Breakthrough for Diversity, Equity and Inclusion?
Training Industry Magazine - July/August 2021 - Dip Into Leadership: Identifyiing Emerging Leaders During a Time of Change
Training Industry Magazine - July/August 2021 - 17
Training Industry Magazine - July/August 2021 - 18
Training Industry Magazine - July/August 2021 - 19
Training Industry Magazine - July/August 2021 - Give Your Leadership a Vertical Lift
Training Industry Magazine - July/August 2021 - 21
Training Industry Magazine - July/August 2021 - 22
Training Industry Magazine - July/August 2021 - 23
Training Industry Magazine - July/August 2021 - 24
Training Industry Magazine - July/August 2021 - Creating Conversational Leadership
Training Industry Magazine - July/August 2021 - 26
Training Industry Magazine - July/August 2021 - 27
Training Industry Magazine - July/August 2021 - A Blueprint for Remote Leadership That Works
Training Industry Magazine - July/August 2021 - 29
Training Industry Magazine - July/August 2021 - 30
Training Industry Magazine - July/August 2021 - 31
Training Industry Magazine - July/August 2021 - Leadership Development is About Capacity, Not Just Competencies
Training Industry Magazine - July/August 2021 - 33
Training Industry Magazine - July/August 2021 - 34
Training Industry Magazine - July/August 2021 - 35
Training Industry Magazine - July/August 2021 - How to Create Leadership Fluency: Cultivating Communities of Practice for Seasoned and Aspiring Leaders
Training Industry Magazine - July/August 2021 - 37
Training Industry Magazine - July/August 2021 - 38
Training Industry Magazine - July/August 2021 - 39
Training Industry Magazine - July/August 2021 - Leveraging Data to Increase Leadership and Team Effectiveness in the Flow of Work
Training Industry Magazine - July/August 2021 - 41
Training Industry Magazine - July/August 2021 - 42
Training Industry Magazine - July/August 2021 - 43
Training Industry Magazine - July/August 2021 - 44
Training Industry Magazine - July/August 2021 - The Power of Practice
Training Industry Magazine - July/August 2021 - 46
Training Industry Magazine - July/August 2021 - Brain-based Leadership Development: What Exactly Are You Scaling?
Training Industry Magazine - July/August 2021 - 48
Training Industry Magazine - July/August 2021 - Learner Mindset
Training Industry Magazine - July/August 2021 - Recent Acquisitions Position eLearning Brothers as a One-stop-shop Solution
Training Industry Magazine - July/August 2021 - Company News
Training Industry Magazine - July/August 2021 - 52
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