Training Industry Magazine - September/October 2021 - 48

CASEBOOK
USING LEARNING INITIATIVES TO
DRIVE EMPLOYEE ENGAGEMENT
BY SARI DAISEY AND MARIA MEJIA
If you've never heard of The Bancorp,
that's by design. We offer private-label
banking and technology solutions to
non-bank companies ranging from
entrepreneurial start-ups to those on
the Fortune 500. However, chances
are that The Bancorp is already in your
wallet or phone.
Over the past year, The Bancorp -
like many other companies - has
experienced sweeping change. Our
employees have adapted to new
modes of working. We've faced
many challenges head-on because
of the workforce's collective ability
to navigate change. As a result, The
Bancorp finished a challenging year
with double-digit revenue growth,
increased lending and expanded
service offerings.
Breakthrough success doesn't
just happen. Even under the best
circumstances, exceptional performance
is only possible because of employee
resilience and the ability to evolve in a
changing landscape.
How does any company, especially one
in a heavily regulated industry, promote
an environment where individuals are
motivated to perform well? At The
Bancorp, the effort to boost employee
engagement is years in the making
(since 2018). Our story begins by
reimagining the learning experience for
all employees - individual contributors
and people leaders alike.
| 48
This article shares the three talent
management strategies we applied to
rebuild our learning programs from the
ground up while fulfilling regulatory
requirements.
HOW DOES L&D TRANSFORM
OUTDATED PERCEPTIONS OF
LEARNING?
Our first step was to take a hard
look at what we - the learning and
development team (L&D) - were
doing. We examined three questions
through the prism of talent acquisition,
employee experience, learner needs
and business objectives:
* What strategic value does L&D
provide for the organization?
* How can L&D drive strategic
opportunity and move beyond
necessary functions?
* How else can L&D encourage
employees to invest in their
professional development?
We crafted a vision that captures
the spectrum of work: To maintain
regulatory standards while cultivating
an environment that educates and
inspires all employees to reach their
full potential. The team identified
ways to embed learning throughout
the organization at all levels - from
the C-suite to front-line staff. Three
approaches guide our work:
1. Weave our vision into established
processes and secure executive
buy-in.
2. Engage managers and highperforming
employees as
learning advocates.
3. Co-create new experiences with our
audience to gain a fresh perspective.
STRATEGY #1: PUT VISION INTO
PRACTICE THROUGH SELFDIRECTED
LEARNING
We focused on overcoming our most
significant barrier to learning - time. To
start, we worked on creating frictionless
experiences across several platforms.
As a result, employees can now access
relevant learning content in their moment
of need. We also removed administrative
hurdles such as course approvals. This
change provides employees greater
control over their development path.
Next, we concentrated on communicating
learning as " part of " work, not " apart
from " work. We seized an opportunity
to augment The Bancorp's performance
management process.
Our
Take8
program helps bridge any knowledge
or skill gaps identified by employees or
managers throughout the year.
Take8 encourages employees to
complete at least eight hours of elective
professional development annually. To
be clear, L&D is not asking employees

Training Industry Magazine - September/October 2021

Table of Contents for the Digital Edition of Training Industry Magazine - September/October 2021

Diagnosing Learner Needs
Table of Contents
Level Setting Performance Improvement versus Training
Responsible Applications of Performance Support Technologies
Performance Improvement is Inside Out
3 Levels of Performance Improvement
Using Science to Create Real Behavioral Change
Fostering Better Engagement Among Multiple Levels of Experiences
Improving Retention and Application of Learning with Continuous Learning Journeys
Tipping the Scale: The Secrets of Super-Performers
Driving Success in Organizational Design: A Seat at the Table for Learning and Development
Make Training Relevant - Diagnose Performance First
Your Mentor Is Waiting: Leveraging Technology for Knowledge and Skills Sharing
The Training Advantages of Combining Behavior and Knowledge Mapping
Don't Manage Performance, Manifest It! 5 Keys to Transform Learning into Legacy
Using Learning Initiatives to Drive Employee Engagement
Experience-based Learning: Transforming While Performing
Performance Improvement and the Brain
Learner Mindset
GP Strategies and Learning Technologies Group Join Forces to Accelerate Workforce Performance Transformation
Company News
Training Industry Magazine - September/October 2021 - Intro
Training Industry Magazine - September/October 2021 - 1
Training Industry Magazine - September/October 2021 - 2
Training Industry Magazine - September/October 2021 - CT1
Training Industry Magazine - September/October 2021 - CT2
Training Industry Magazine - September/October 2021 - Diagnosing Learner Needs
Training Industry Magazine - September/October 2021 - 4
Training Industry Magazine - September/October 2021 - 5
Training Industry Magazine - September/October 2021 - Table of Contents
Training Industry Magazine - September/October 2021 - 7
Training Industry Magazine - September/October 2021 - 8
Training Industry Magazine - September/October 2021 - Level Setting Performance Improvement versus Training
Training Industry Magazine - September/October 2021 - 10
Training Industry Magazine - September/October 2021 - Responsible Applications of Performance Support Technologies
Training Industry Magazine - September/October 2021 - 12
Training Industry Magazine - September/October 2021 - Performance Improvement is Inside Out
Training Industry Magazine - September/October 2021 - 14
Training Industry Magazine - September/October 2021 - 3 Levels of Performance Improvement
Training Industry Magazine - September/October 2021 - Using Science to Create Real Behavioral Change
Training Industry Magazine - September/October 2021 - 17
Training Industry Magazine - September/October 2021 - 18
Training Industry Magazine - September/October 2021 - 19
Training Industry Magazine - September/October 2021 - Fostering Better Engagement Among Multiple Levels of Experiences
Training Industry Magazine - September/October 2021 - 21
Training Industry Magazine - September/October 2021 - 22
Training Industry Magazine - September/October 2021 - 23
Training Industry Magazine - September/October 2021 - Improving Retention and Application of Learning with Continuous Learning Journeys
Training Industry Magazine - September/October 2021 - 25
Training Industry Magazine - September/October 2021 - Tipping the Scale: The Secrets of Super-Performers
Training Industry Magazine - September/October 2021 - 27
Training Industry Magazine - September/October 2021 - 28
Training Industry Magazine - September/October 2021 - 29
Training Industry Magazine - September/October 2021 - Driving Success in Organizational Design: A Seat at the Table for Learning and Development
Training Industry Magazine - September/October 2021 - 31
Training Industry Magazine - September/October 2021 - 32
Training Industry Magazine - September/October 2021 - 33
Training Industry Magazine - September/October 2021 - Make Training Relevant - Diagnose Performance First
Training Industry Magazine - September/October 2021 - 35
Training Industry Magazine - September/October 2021 - 36
Training Industry Magazine - September/October 2021 - 37
Training Industry Magazine - September/October 2021 - Your Mentor Is Waiting: Leveraging Technology for Knowledge and Skills Sharing
Training Industry Magazine - September/October 2021 - 39
Training Industry Magazine - September/October 2021 - The Training Advantages of Combining Behavior and Knowledge Mapping
Training Industry Magazine - September/October 2021 - 41
Training Industry Magazine - September/October 2021 - 42
Training Industry Magazine - September/October 2021 - 43
Training Industry Magazine - September/October 2021 - 44
Training Industry Magazine - September/October 2021 - Don't Manage Performance, Manifest It! 5 Keys to Transform Learning into Legacy
Training Industry Magazine - September/October 2021 - 46
Training Industry Magazine - September/October 2021 - 47
Training Industry Magazine - September/October 2021 - Using Learning Initiatives to Drive Employee Engagement
Training Industry Magazine - September/October 2021 - 49
Training Industry Magazine - September/October 2021 - 50
Training Industry Magazine - September/October 2021 - 51
Training Industry Magazine - September/October 2021 - 52
Training Industry Magazine - September/October 2021 - Experience-based Learning: Transforming While Performing
Training Industry Magazine - September/October 2021 - 54
Training Industry Magazine - September/October 2021 - Performance Improvement and the Brain
Training Industry Magazine - September/October 2021 - 56
Training Industry Magazine - September/October 2021 - Learner Mindset
Training Industry Magazine - September/October 2021 - GP Strategies and Learning Technologies Group Join Forces to Accelerate Workforce Performance Transformation
Training Industry Magazine - September/October 2021 - Company News
Training Industry Magazine - September/October 2021 - 60
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