Food Protection Trends - July 2011 - (Page 437)

Food Protection Trends, Vol. 31, No. 7, Pages 437–445 Copyright© 2011, International Association for Food Protection 6200 Aurora Ave., Suite 200W, Des Moines, IA 50322-2864 Understanding Food Safety Information Needs: Using a National Information Service as a Research Tool SARAH WILSON,1 BENJAMIN CHAPMAN1§ and DOUGLAS POWELL2* 1 Dept. of Plant Agriculture, University of Guelph, Guelph, Ontario, N1G 2W1 Canada; and 2 Dept. of Diagnostic Medicine/Pathobiology, Kansas State University, Manhattan, KS 66506, USA Present address: Dept. of 4-H Youth Development and Family & Consumer Sciences, North Carolina State University, Raleigh, NC 27695, USA § ABSTRACT In December 2002, a public information service was launched as a component of the Food Safety Network (FSN) at the University of Guelph. Its core activity was a national toll-free call center through which the Canadian public had direct access to food safety professionals. The call center received 3,764 inquiries from January 2003 through December 2005. Data were collected on call characteristics (day, time and call duration), caller demographics and themes of the inquiries.Analysis determined that inquiries came primarily from individuals identified as consumers and were largely focused on the themes of food storage, handling and preparation. Other prevalent themes were specific products and brands, food preservation, non-food safety topics and emerging issues. Callers obtained the call center’s contact information from a variety of sources, including government, the media, and referrals by food and health professionals. Food safety questions posed by callers varied widely in terms of the topic of concern and the degree of complexity. By collecting data on client information needs, an information service can serve as a research tool, revealing information gaps and opportunities to develop or improve resources. This project provides a blueprint for other organizations seeking to engage the public through an information service. A peer-reviewed article * Author for correspondence: Phone: +1 785.317.0560; Fax: +1 785.532.4039 Email: dpowell@ksu.edu JULY 2011 | FOOD PROTECTION TRENDS 437 http://www.foodprotection.org/files/food-protection-trends/Jul-11-Wilson.pdf

Table of Contents for the Digital Edition of Food Protection Trends - July 2011

Food Protection Trends - July 2011
Table of Contents
Sustaining Members
Reflections of Your President
Commentary from the Executive Director
Most Americans are Not Prepared to Ensure Food Safety during Power Outages and Other Emergencies
Understanding Food Safety Information Needs: Using a National Information Service as a Research Tool
Ten Reasons to Make It to Milwaukee!
New Members
What’s Happening in Food Safety
Industry Products
IAFP 2011
Award Winners
Committee Meetings
Ivan Parkin Lecture
John H. Silliker Lecture
Preliminary Program
Activities
General Information
Workshops
Registration Rates
Exhibitors
Special Contributors and Sponsors
Coming Events
Advertising Index
Journal of Food Protection Table of Contents
Membership Application
Celebrating 100 Years of IAFP: 1990s

Food Protection Trends - July 2011

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