EM - June/July 2010 - (Page 9)

Energy Solutions Connect & Communicate 8Customer Supply is currently rolling out ‘Connections’ a programme for all staff across the business ESB Customer Supply What is the Connections Programme? At a time of very significant change for the business, it is important that we all have open and honest conversations with our managers. Through one-to-one engagement with our managers, the ‘Connections’ Programme provides the opportunity to engage on areas which help deliver our business goals while maximising personal development. What are the elements of Connections Programme? There are two key elements to the programme: 1 Revised Competency Framework – the revised framework outlines the skills and behaviours required by all our staff to meet the challenges facing the business in a competitive market. The new competency model has six competencies and was devised with the input of more than 100 staff members across the business. 2. One-to-one Conversations between all staff and their managers in the following areas of ‘the Five Cs’: • Clarity/Communication. • Competency. • Coaching. • Career Development. • Cheering. June/July 2010 www.esb.ie/em Send us a snap! 9 Check out the Image In-box, Life, pg 35 Award winners on the night with NCCC Manager, Denis Cambridge. Photos by John Sheahan Photography. The Connections Programme provides the forum by which we talk to our managers to understand what is happening in the business. It is designed to implement a people strategy to enable the business deliver high performance in a customer-focused commercial environment, while maximising personal development. Morgan Pierce, of Blanchard International, partnered with the hR team in Customer Supply to deliver training to support implementation of the Connections Programme for all staff in the business. As part of the Communications Plan to roll-out the Connections Programme, a video message for all staff has been recorded with General Manager, Pat Fenlon. The Connections Programme is designed to ensure we all ‘focus our energy on the future’. If there are any queries regarding the Connections Programme, please contact a member of the hR Team in Customer Supply. n Celebrating outstanding achievements 8 The NCCC celebrates ‘Outstanding Contribution Awards’ NCCC The NCCC celebrated an ‘Outstanding Contribution Awards’ night on March 24th in Vertigo, County hall in Cork, for staff who made an extra effort to help customers and/or colleagues during 2009. The night was a celebration of individual and team contribution to excellence across all areas of the NCCC. The awards covered various categories including: ‘team member of the year’, ‘overall advisor of the year’, ‘teamleader of the year’ and ‘best individual development through external courses’. There were also awards recognising the successes of individual teams, such as the Business Team, the Logistics Team, the Training Team and there were also acknowledgments of excellent attendance, etc. The celebrations were hosted by NCCC Manager, Denis Cambridge and awards were presented by Denis and CS Operations Manager, Valerie Little. Below: Lorraine Sheehan accepting Team Leader of the Year Award from Customer Supply Operations Manager, Valerie Little. Maria Hogan, Diane O’Donovan and Teresa O’Neill. Special guests on the night were Denise eccles and family, who presented a new perpetual award that acknowledges excellence among those who provide external supports to the NCCC. The award, in memory of our esteemed colleague and friend Allan eccles, who passed away earlier in the year, was presented to the Telecoms Team, with whom Allan served, and it was accepted by Claire Mcelligott and Bill ebrill on behalf of the Telecoms team. NCCC bid farewell on the night to hR Manager Siobhan Downey and Operations Manager John Finn, both of whom have availed of voluntary severance. We wish them well. A very enjoyable evening was had by all thanks to the efforts of Sarah King, Carol herley and Catherine hayes for organising the evening. n Morgan Pierce with participants at one of the workshops. The Allan Eccles family pictured with Claire McElligott, ESB Telecoms and Denis Cambridge, NCCC Manager. http://www.esb.ie/em

Table of Contents for the Digital Edition of EM - June/July 2010

EM - June/July 2010
Contents
News
Energy Solutions
Finance & Commercial
ESB Networks Ltd
ESB Energy International
Sustainability
Health & Habitat
Life

EM - June/July 2010