University Business February 2018 - 28

RIGHT
On Site

Which campus services are students
not accessing enough?
A 2017 American College Health Association report detailed the threats that
depression and anxiety pose to academic
success. According to research published
in The B.E. Journal of Economic Analysis
& Policy, depressed students are twice as
likely to drop out of college.
Access to mental health services, however, increases student retention and success, says Barry A. Schreier, director of

counseling services and a psychologist
at The University of Iowa. Until 2016,
the counseling center on the 1,880-acre
campus was located across the river and
a significant walking distance from residence halls, making it inconvenient for
students.
"We knew freshmen were the least
frequent users of mental health services
and we needed to acknowledge an unmet
need for a specialized service within our
residence halls," says Schreier.

Rethinking a traditional dorm essential:

LAUNDRY
FACILITIES

GET AN APP FOR THAT

CONSIDER THE BEST OPERATION OPTION

* LaundryView: Shows machine
availability and sends alerts by
email or text when a laundry load
is complete; the app is free via
Laundry facilities contractor CSC
ServiceWorks.

Student-run laundry services can
offer pickup and cleaning services.

* My Laundry: Schedule a pickup at
a residence hall, track the progress
of loads, receive notifications when
clean laundry is ready for pickup-
and get a running count of hours
saved by not doing laundry.

OFFER CASHLESS CONVENIENCE
Eliminate coin-operated machines by:
* making machines "free" (covering
the cost through student fees)
* upgrading washers and dryers
so students can pay by swiping a
campus card

* Outside provider: Students at
Washington University in St. Louis
can enroll to have laundry picked
up from their rooms and then drycleaned, with clothes delivered clean
and folded. The provider, University
Laundry, works with 22 higher ed
institutions-offering weekly service
plans or on-demand dry cleaning.
* Student-run: Hamilton College
in Clinton, New York, offers a
similar student-founded, studentrun service, the HillFresh Laundry
company. A for-profit, HillFresh
subcontracts the work to the
institution's long-standing laundry
services provider.

THE BIG PICTURE
"We are always looking for ways to make the campus experience better
for our students and part of that is looking for ways
to make everyday tasks more convenient."
-Angela Agnello, director of marketing,
Faculty Student Association, Stony Brook University

28 | February 2018

Now, counselors are embedded in
residence halls.
The first such counselor took over a
vacant office in Stanley Hall, which houses 384 students. Overwhelming demand
led the university to embed a second
counselor less than one year later. Both
counselors now work out of the new
1,049-bed Catlett Hall, which was constructed with two small offices to house
onsite counselors-and there is still a
waiting list.
All students in the residence hall system can make individual appointments
with embedded counselors or attend
group counseling sessions; walk-in appointments are also offered for students
in crisis. Both counselors and resident
advisors promote the availability of mental health services and students choose
whether to attend sessions in the main
counseling center or in Catlett Hall.
"Students have said if counseling services weren't in their residence hall, they
wouldn't use them at all," says Schreier.
What services can be brought to
residence halls via events?
Determining the locations of dorms,
classrooms and dining halls is essential,
but new students-who may feel overwhelmed by navigating a new campus-
might not prioritize seeking out other
campus resources. Monroe Community
College in Rochester, New York, which
has four housing options, came up with
some solutions.
"We wanted students to know what
services were available and how to reach
out before there was a crisis situation,"
says Jamia Danzy, director of housing
and residence life.
Monroe held its first annual Resource
Fair in September 2017 at Canal Hall, a
772-bed freshman residence. Representatives from campus departments-ranging
from health and counseling to academic

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