University Business May 2018 - 37

SPONSORED WEB SEMINAR DIGEST

JULIE A. WUEBKER
Release Manager
The Ohio State University

JOHN VOTINO
Application and Operations
Manager, BuckeyeLearn
The Ohio State University

A University Business Web Seminar Digest * Originally presented on March 20, 2018

istrator means to have a good partner. It's important
to foster that.
Tracking and reporting. Can we at any one time
tell people what's going on? We absolutely can. And I
have to say that is extremely exciting.
One of the ways we've maintained sponsorship
and champions is that this team actually does sit in
the IT building. They work with these technical people
all the time. However, they have a strong attachment
and a strong connection to HR. That way, people
don't see this as an IT thing, they see it as a university
thing. We serve the university.
John Votino: We have that in all of our implementation presentations that we do with each group we
meet with, so that they fully understand that they do
have some ownership when they become part of the
operative team. It's not just a system that's managed
and housed in one area of the university.
Julie Wuebker: We have 10,000 learning objects, all
created by folks at the university. That would not have
been possible if we were totally centrally managed.
We improved the system for configuration and implementing new features as delivered, so we're able to
continuously improve our system even further.
John Votino: The four of us on the Buckeye Learn support team are 100 percent dedicated. The rest of the

operations committee, which we work so closely with,
sometimes have additional responsibilities tacked on
to the rest of what they're doing. It's great, because it
allows for distributed administration; we wouldn't be
able to handle this as only a four-person team.
But when we get into more of the technical discussion, even testing or voting on some of the functionalities, that's where we can sometimes run into a little
bit of an issue. The responsibilities that distributed
administrators should have-explain them to those
people clearly during your implementation meeting
so they fully understand what they're signing up for
when they become an operations admin.
Julie Wuebker: I can speak from my perspective too.
I am one of the distributed administrators. I don't get
a chance to participate 100 percent of the time. It's a
little frustrating for me because I might think, "Oh, I
didn't get to vote on that feature." But I know that's
the case and I know that I have the opportunity to
engage and I know that it's a conversation I have to
have with my manager. I know it's going to take me
X number of hours per week to truly participate and
to give John the feedback he needs to do the testing.
It's important to go in with eyes wide open and
knowing what you need. If you put that against the
key competencies and you look at both things together, it starts to give you a good picture of the folks who
will help you implement and have long-term success.

To watch this web seminar in its entirety, visit universitybusiness.com/ws032018


http://www.universitybusiness.com/ws032018

Table of Contents for the Digital Edition of University Business May 2018

University Business May 2018 - Cover1
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