University Business September 2017 - 29

two years has the vehicle been in the repair facility?)
3. maintenance and repair costs
4. fuel economy
5. condition (some vehicles rust quickly in
the north)
6. mileage
Jordan also aims to keep a standardized
fleet. "If you don't have a lot of different
makes and models, you don't need to have
a huge parts room or have to invest in a
lot of diagnostic tools for vehicles that you
might have only one or two of," she says.
This strategy also helps the end customer. Repairs are quicker when parts are
on hand.
4. Utilization and accountability: "How
do I right-size my fleet?"
When Flansburg was at CU Boulder, a
right-sizing program involved surveying vehicle operators (such as those who perform
repair work across campus) to better understand which days and times they needed
transportation, how much they typically
hauled and the largest vehicles they needed,
among other factors. "Sometimes people
would order a pickup truck when they really could have used a minivan," he says. As
vehicles need replacement, an institution
can downsize based on true need.
Technology eases that process. Both
FIU and University of Michigan are adding GPS tracking to better understand
fleet utilization and to monitor vehicle
performance, such as fuel economy,
idling and more.
University of Iowa uses Agile Fleet
Commander, a platform that provides
online fleet reservations and vehicle usage
metrics. "We can see the reservations by
the hour. Utilization has increased, and has
been very steady," says Wellik, who is on
the NAFA board of directors.

on "The 100 Best Fleets in the Americas"
list from Government Fleet Magazine.
Since Iowa State is located in the heart
of the ethanol country in the Midwest, using E85 (an ethanol fuel blend that reduces
exhaust emissions) in its flex-fuel vehicles is
a no-brainer, says Wellik. Faculty and staff
commuters can access vanpool programs,
and students have WeCars for hourly rentals. Her team also recycles vehicle waste,
from brakes to tires, whenever possible.
While an idling campus truck might
gain more negative attention by sustainability-minded students and staff than cars
used by campus commuters, fleet managers should not be alone in tackling green
transportation goals-or in easing traffic
congestion. West Chester University in
Pennsylvania discovered during a climate
action plan report that 25 percent of its
greenhouse gas emissions were coming
from campus commuters.
In response Jessica Schedlbauer, cochair of the Sustainability Advisory Council's Transportation Committee on campus, helped pilot a bike-sharing program
in 2016. The goal: reduce single-occupant
vehicles driving around campus while providing a viable alternative.
So far, so good. "With two campuses
separated by just three-quarters of a mile,
we see people going back and forth by
bike," says Schedlbauer. During the academic year, over 600 rides were logged,
and adoption continued to increase over
the summer.
While efforts to go green are noble,
fleet managers still need to consider the
limitations of their campuses, says Flansburg. "On a small campus, electric golf
carts and cars make sense," he says, adding
this caution: If public roads are involved,
having these vehicles could increase the
college's liability.

5. Sustainability: "Can we offer viable
vehicle solutions while also reducing our
carbon footprint?"
One of Florida International's goals is to
comply with the Department of Energy's
Alternative Fuel Transportation Program.
In 2015, 77 percent of the vehicles purchased met the DOE's optional criteria.
These efforts, along with other fleet management best practices, helped FIU land

6. Customer satisfaction: "It's my job to
tackle any identified problem or need."
Whether it's vehicle availability or easing
congestion on campus, fleet managers
must be ready to help the campus population through challenges. The "Lube at
FIU" program, which offers Florida International students and faculty full-service
oil changes for a fee, launched in 2016
based on feedback from students and

www.universitybusiness.com

BUYING GREEN-Florida International
has strived to meet Department of Energy
guidelines for alternative fuel use.

faculty in an annual survey.
"With 50,000 students, 4,000 employees, and 40 retail locations on campus,
we're like a little city, but we never had an
opportunity to provide oil changes before,"
says Berriz. So when FIU signed a maintenance and servicing contract with First
Vehicle Services for its fleet of 450 vehicles,
administrators added in the retail component of oil change services-even including a shuttle for customers to use while
vehicles are being worked on.
In another example of meeting customer demand, the University of Southern California worked with the carsharing, ridesharing and autonomous fleet
platform Ridecell to improve its Campus
Cruiser safe ride program, which offers
walking or vehicle escorts. "Our partnership with Ridecell has really improved
the student experience in this area," says
Michelle Garcia, senior associate director
of guest relations and special events for
USC Transportation. "We used to take all
of our requests via phone," she adds. "Ridecell has been able to move us into the world
of smartphone apps, allowing us to take
advantage of smartphone technologies, including GPS and push notifications."
With new technology and considering
the speed at which fleet management best
practices are moving, fleet managers must
be open-minded about change. As Wellik
says, "If you're just sitting at your desk,
you're going to be left behind."
Dawn Papandrea, a Staten Island, New
York-based writer, is a frequent contributor
to UB.
September 2017 | 29


http://www.universitybusiness.com

Table of Contents for the Digital Edition of University Business September 2017

University Business September 2017 - Intro LOC
University Business September 2017 - Cover1
University Business September 2017 - Cover2
University Business September 2017 - 1
University Business September 2017 - 2
University Business September 2017 - 3
University Business September 2017 - 4
University Business September 2017 - 5
University Business September 2017 - 6
University Business September 2017 - 7
University Business September 2017 - 8
University Business September 2017 - 9
University Business September 2017 - 10
University Business September 2017 - 11
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University Business September 2017 - 14
University Business September 2017 - 15
University Business September 2017 - 16
University Business September 2017 - 17
University Business September 2017 - 18
University Business September 2017 - 19
University Business September 2017 - 20
University Business September 2017 - 21
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University Business September 2017 - 24
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University Business September 2017 - 29
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University Business September 2017 - Cover3
University Business September 2017 - Cover4
University Business September 2017 - 58
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