Fixed Ops Magazine - 2021 Vol18 04 - 33

vs. 219 in 2019). In Recall Masters'
risk-scoring analysis, 34.9% of 2020
" voluntaries " were determined to
be high-risk recalls.
* In 2019, that number was only 18.7%.
* In 2018, that number was only 17.1%.
* In 2017, that number was only 18.3%.
What this means for dealers is that
they now need to be more vigilant
than ever about the off-brand inventory
they purchase at auction or
take in at trade. It is not enough to
look at NHTSA recalls only. Without
access to these off-brand voluntary
campaigns, you will have a 1
in 3 chance of carrying a dangerous
vehicle in your inventory.
4. Airbag Recalls Reinflated
Airbags are back. Or I should say,
airbags never left. Due to a shortage
of Takata airbags, dealers had
to replace older, more dangerous
airbags with newer, not quite as
dangerous airbags.
The vehicles
affected circled back around and it
is time to replace the airbags with
a more permanent, safer, airbag.
What this means for dealers is that
they can replace airbags without a
lift. In fact, dealers are deploying
mobile teams to repair these vehicles
on site in the consumer's driveway
or on the lot of an independent
or off-brand franchise dealer.
ACQUISITION REMINDER: A majority of consumers
do not service with a franchised dealer. This is an
opportunity for you to win them back.
3. PowerTrain Recalls Rank Second in Campaigns
Third in the total number of vehicles affected, powertrain
recalls will typically require lifts and more skilled
technicians. Dealers need to prioritize and then make
adequate room for these recalls even though the requirements
include more valuable and limited dealer
resources. The reasoning behind this urgency is that
the recalls directly protect the consumers' vehicle assets
while yielding the best reimbursements.
Recalls used to be a bit of a nuisance for dealers
because, at that time, the reimbursements were not
financially sound decisions compared to customer
pay traffic. Not any more. For recall repairs, 49 state
JULY AUGUST 2021
|| FIXED OPS MAGAZINE
33

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Fixed Ops Magazine - 2021 Vol18 04

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2021 Vol18 04

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