Fixed Ops Magazine - 2021 Vol18 04 - 64

INDUSTRY NEWS & EVENTS
In a world where online retailing
has drastically changed the
game, it's not that easy in service.
The process can't be done completely
online. So if the customer
isn't waiting in your lounge, how do you recommend
upsells, have work approved in a timely manner, accept
payments after hours, or even handle key drop-off and
pick-up? Bottom line, the entire experience has to be
seamless. This can be hard to do if you're juggling multiple
processes and systems. With a Retail Anywhere approach
in service, you can serve customers no matter
where they are without sacrificing what's most important
to you - efficiency, accuracy, and most importantly,
profitability. Visit reyrey.com/retailanywhereinservice
to learn more. Contact Information: Reynolds and Reynolds
info@reyrey.com 877-794-2431.
Your service check-in process
sets the tone for your customers'
entire visit. Do your customers
wait longer than 5 minutes
to meet with an advisor? Are
maintenance menus presented to every customer, every
time? How often is the opportunity for a trade appraisal
or upsell missed? When your service drive gets
busy, these inefficiencies directly impact revenue. Give
your customers the option to handle the entire checkin
process themselves - from appointment scheduling
through final confirmation - in under 2 minutes. If
you're ready to start increasing revenue, improving the
customer experience, and maximizing service efficiency
today, visit gomoto.com. Contact Information: GoMoto
support@gomoto.com 800-961-4151.
Dealer-FX Increasing
Service Efficiency with
Snap-on EPC Integration
Now a part of the Snap-on family, Dealer-FX is offering
an industry-first integration with the Snap-on
Electronic Parts Catalog (EPC). Dealers who are taking
advantage of this integration are already achieving
efficiency improvements as high as 30%. The Snap-on
EPC integration is seamless and creates a streamlined
workflow for service and parts departments. Dealers
can reduce the time needed to create quotes and get
faster confirmation of parts pricing and availability.
Dealer-FX is currently offering incentives to dealers
who sign up for ONE Platform service technology and
the Snap-on EPC integration.
Visit sales.dealer-fx.com/snap-on-integration to learn
more.
Win Back And Keep
Service Customers
New data provides insight into
what customers want - and
where savvy dealers should focus
to improve their business.
It's often said that success in the Fixed Ops department
is essential for your dealership. But what do
the numbers say? According to the 2020 NADA Data
Financial Profile, dealers have taken the message to
heart - and rely on their Service departments for 30%
of their net profits.
Unfortunately, the numbers also tell us that consumers
with new cars don't seem to have received the memo.
Dealerships are seldom their first choice for service
options, with common estimates suggesting that a
much greater percentage of new-car purchasers take
their service needs to third-party mechanics.
There's an enormous gulf between dealership goals
and customer behavior. What actions can dealers take
to close that gap? Examining recent data for the reason
customers seek other options may provide the
answers. Get the full story at: www.cdkglobal.com/
servicedata
Learn how to give your Service department a boost.
Call 1.888.424.6342 or visit www.cdkglobal.com
64
http://sales.dealer-fx.com/snap-on-integration http://www.reyrey.com/retailanywhereinservice http://www.gomoto.com http://www.cdkglobal.com/servicedata http://www.cdkglobal.com
Fixed Ops Magazine - 2021 Vol18 04

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2021 Vol18 04
